There was nothing that was too much trouble for the hotel and the staff. I made requests that, in some cases were not normal procedure for them, but they stepped up and provided the support I requested. I cannot recommend this hotel more highly. It really was first class.

Excellent hotel. Would certainly recommend it to anyone

Excellent hotel. Would certainly recommend it to anyone

Unique property - much more interesting than the mega chains.

Unique property - much more interesting than the mega chains.

The room had a slight odour -Bodega- damp ? Drain ? Not sure - there was no fridge unusual in a hotel like this. Location was great. Staff were brilliant. Enjoyed our stay - did not eat in the hotel - lots of choice outside.

The room had a slight odour -Bodega- damp ? Drain ? Not sure - there was no fridge unusual in a hotel like this. Location was great. Staff were brilliant. Enjoyed our stay - did not eat in the hotel - lots of choice outside.

The room was on the smallish side-a basic room with not a great view over rooftop and extractor system for kitchens though could also glimpse the sea. Parking limited and spaces tight. Location great. Staff friendly. Food good. Ok for the price though feel the parking should be free given it's on hotel land.

The room was on the smallish side-a basic room with not a great view over rooftop and extractor system for kitchens though could also glimpse the sea. Parking limited and spaces tight. Location great. Staff friendly. Food good. Ok for the price though feel the parking should be free given it's on hotel land.

We are regular visitors to Poole because our son and daughter-in-law live on the harbourside, yet our first stay at this hotel. We so wish we’d stayed here before and will be our hotel of choice going forward. The staff were welcoming and consistently friendly. The room was immaculately clean and tastefully furnished with a nod to the seaside location. Seconds from the harbour. The bed was large and comfortable. The stay was just faultless. Thank you

We are regular visitors to Poole because our son and daughter-in-law live on the harbourside, yet our first stay at this hotel. We so wish we’d stayed here before and will be our hotel of choice going forward. The staff were welcoming and consistently friendly. The room was immaculately clean and tastefully furnished with a nod to the seaside location. Seconds from the harbour. The bed was large and comfortable. The stay was just faultless. Thank you

The room air conditioning didn’t operate and there was no ventilation, meaning it was extremely hot

The room air conditioning didn’t operate and there was no ventilation, meaning it was extremely hot

Great customer service and a very friendly team. Hotel ideally located for the harbour and sea front. Spacious room with everything we needed for a comfortable weekend break. Easy access to town car park if hotel car park is full. All in all great value and we would return.

Great customer service and a very friendly team. Hotel ideally located for the harbour and sea front. Spacious room with everything we needed for a comfortable weekend break. Easy access to town car park if hotel car park is full. All in all great value and we would return.

Superb hotel in Poole Old Town. Everything top quality.

Superb hotel in Poole Old Town. Everything top quality.

This was a last minute booking made midway through ferry journey due to serious delays and much later arrival time meaning we felt unwise to then progress on with 3 hour drive. We booked specifically because it was dog friendly, near port, apparently 4 stars and had stayed at part of the chain previously and had 24/7 Room service for food on listing. we arrived just before 10pm, the room was essentially in loft on what had been hottest day of year so far and of course A/C was broken. We reported this and told nothing we can do as all booked just use fans. Food service we were told not available as kitchen closed but you could choose from the 4 options of late night snacks. Had the Croque Monsieur which was one of the four options - catastrophic food poissioning for next four days (I'd only had a bowl of fruit and yoghurt mid-morning prior to that). On arrival there were band aids left in bathroom bin and a distinct yellow tinge to the toilet water. I appreciate a last minute booking and can't expect the world but the room wasn't exactly cheap and given we'd not eaten the 24/7 room service to have a proper meal was one of the key reasons we booked it was very misleading and with it resulting in food poisoning was even worse. Won't be staying again and wished we'd made the drive in the end certainly not worth the money.

This was a last minute booking made midway through ferry journey due to serious delays and much later arrival time meaning we felt unwise to then progress on with 3 hour drive. We booked specifically because it was dog friendly, near port, apparently 4 stars and had stayed at part of the chain previously and had 24/7 Room service for food on listing. we arrived just before 10pm, the room was essentially in loft on what had been hottest day of year so far and of course A/C was broken. We reported this and told nothing we can do as all booked just use fans. Food service we were told not available as kitchen closed but you could choose from the 4 options of late night snacks. Had the Croque Monsieur which was one of the four options - catastrophic food poissioning for next four days (I'd only had a bowl of fruit and yoghurt mid-morning prior to that). On arrival there were band aids left in bathroom bin and a distinct yellow tinge to the toilet water. I appreciate a last minute booking and can't expect the world but the room wasn't exactly cheap and given we'd not eaten the 24/7 room service to have a proper meal was one of the key reasons we booked it was very misleading and with it resulting in food poisoning was even worse. Won't be staying again and wished we'd made the drive in the end certainly not worth the money.

This was the perfect location for a stay the night before a ferry crossing. The hotel is well maintained and has a lovely bar/garden area. The room was modern and comfortable.

This was the perfect location for a stay the night before a ferry crossing. The hotel is well maintained and has a lovely bar/garden area. The room was modern and comfortable.

One of the better hotels in Poole. I would recommend this hotel. Parking is an issue, but 24 hr parking is available is close proximity, £13 for 24 hrs

One of the better hotels in Poole. I would recommend this hotel. Parking is an issue, but 24 hr parking is available is close proximity, £13 for 24 hrs

Fantastic location and lovely room. Third time staying there but was a little disappointed with my room, it lacked character and the steps are so steep to get up to the room with a heavy case , I really struggled. Also I was in a separate part of the Hotel with its own entrance as a returning customer it really felt like a down grade. The room was immaculate and lovely bathroom but not what I expected from Hotel Du Vin.

Fantastic location and lovely room. Third time staying there but was a little disappointed with my room, it lacked character and the steps are so steep to get up to the room with a heavy case , I really struggled. Also I was in a separate part of the Hotel with its own entrance as a returning customer it really felt like a down grade. The room was immaculate and lovely bathroom but not what I expected from Hotel Du Vin.

This is the 4th time we have stayed at the hotel when visiting family. The hotel is in a great quiet location, a short walk from the key. Friendly staff and a great breakfast. We will be back.

This is the 4th time we have stayed at the hotel when visiting family. The hotel is in a great quiet location, a short walk from the key. Friendly staff and a great breakfast. We will be back.

Amazing!!

Amazing!!

Great check in experience. Young man who checked me in was extremely helpful, friendly and attentive.

Great check in experience. Young man who checked me in was extremely helpful, friendly and attentive.

we had one of the mobility rooms so wasn't the best of rooms for us as we had a wet room rather than a bath and shower. we were told that it was fully booked but just wondered why we got that room. the food and drink was great and the bar and retaurant was a lovely area to sit in and relax