We stayed in Buffalo to go to a Bills game. Rooms are very clean and comfortable. Stairs leading to the bathroom was a bit different but we enjoyed our stay.

We stayed in Buffalo to go to a Bills game. Rooms are very clean and comfortable. Stairs leading to the bathroom was a bit different but we enjoyed our stay.

I stayed and they charged me $25 for incidentals. Upon returning for 2 nights only 3 weeks later, they charged me $200!!! FOR INCIDENTALS without telling me first. When I brought it to their attention, nobody could figure out how to refund me the extra $150 right away. I had to borrow money from family so that I wouldn't be literally starving and with no gas in my car for the rest of the trip. I didn't get the money back until a few days AFTER I checked out. The hotel is beautiful and the cafe next door is very nice, but I won't be staying there again. It was unprofessional how the money situation was handled.

Good reception, amenities and restaurants are missing. Great spot in town.

Good reception, amenities and restaurants are missing. Great spot in town.

Staff was wonderful and our room was amazing! Gorgeous hotel and love the historical atmosphere

I loved the old time feel of the hotel but then had all the modern needs. We enjoyed being able to walk around and see the sights

Staff was wonderful and our room was amazing! Gorgeous hotel and love the historical atmosphere

I loved the old time feel of the hotel but then had all the modern needs. We enjoyed being able to walk around and see the sights

Will definitely recommend to friends

Will definitely recommend to friends

Beautiful building. Shower was not working properly. No parking on site, had to park two blocks away. No food when cafe next door isn't open.

Beautiful building. Shower was not working properly. No parking on site, had to park two blocks away. No food when cafe next door isn't open.

This has been our 2nd time here. There is so much history at this hotel. The hotel is very unique with the foyer furniture made with refurbished wings of a plane. The rooms are super spacious and the beds are very comfortable.

Check in was awful. The staff was not coming or trying to accommodate. We arrived early and we understand check in was at 3. She said she would call housekeeping to get an idea and told us to sit. 45 min later no response from her and I approached her to say can you store our bags. She could have just told us it wasn’t possible so we could have walked around or got lunch. Then I arrived at 3:10 to check in. I saw a couple in front of me get their key cards. I am next and the staff says my room isn’t ready. I ask why. Silence. Then another couple checks in in front of me. My room is still not ready. I ask for my luggage and if it’s ok to check in somewhere else and if I can get a refund. Silence. I ask for a manage he hands me a business card. I ask if there is any room available and I will pay extra. He says he can check. Why didn’t he try to do that instead of me offering choices. I apologize for being mean to him but it was the most frustrating experience.

Check in was awful. The staff was not coming or trying to accommodate. We arrived early and we understand check in was at 3. She said she would call housekeeping to get an idea and told us to sit. 45 min later no response from her and I approached her to say can you store our bags. She could have just told us it wasn’t possible so we could have walked around or got lunch. Then I arrived at 3:10 to check in. I saw a couple in front of me get their key cards. I am next and the staff says my room isn’t ready. I ask why. Silence. Then another couple checks in in front of me. My room is still not ready. I ask for my luggage and if it’s ok to check in somewhere else and if I can get a refund. Silence. I ask for a manage he hands me a business card. I ask if there is any room available and I will pay extra. He says he can check. Why didn’t he try to do that instead of me offering choices. I apologize for being mean to him but it was the most frustrating experience.

The hotel was nice. But I had an issue with the staff. My toilet didn't work and i found this out at 9:30 pm so I called the desk and asked to have it fixed or.to swich rooms and the lady at the desk told me there was no one in who can fix it lt and there were no open rooms. 15 minutes later i got a call from the front desk saying they had a room. My issue was being lied to at first. Toilets break but lies are not ok.

The hotel was nice. But I had an issue with the staff. My toilet didn't work and i found this out at 9:30 pm so I called the desk and asked to have it fixed or.to swich rooms and the lady at the desk told me there was no one in who can fix it lt and there were no open rooms. 15 minutes later i got a call from the front desk saying they had a room. My issue was being lied to at first. Toilets break but lies are not ok.

The air conditioning didn’t cool the room enough and there were stains on the carpet. Overall the room was clean but felt a little clammy because of the air conditioning.

The air conditioning didn’t cool the room enough and there were stains on the carpet. Overall the room was clean but felt a little clammy because of the air conditioning.

Hotel lobby is bleak- poor lighting. Mattress needs to be replaced - severe breakdown on 1 side. No door on the shower. Consequently the water was all over the floor in the sink area. There were 2 steps to get into the bathroom area. Hotel is very quiet. Good location for downtown activities.

Hotel lobby is bleak- poor lighting. Mattress needs to be replaced - severe breakdown on 1 side. No door on the shower. Consequently the water was all over the floor in the sink area. There were 2 steps to get into the bathroom area. Hotel is very quiet. Good location for downtown activities.

Price was great. It is an old hotel with older amenities. Clean. Parking was a block away but reasonable. I gave it a 3 star rating because it is simply an older hotel that has seen better days.

Price was great. It is an old hotel with older amenities. Clean. Parking was a block away but reasonable. I gave it a 3 star rating because it is simply an older hotel that has seen better days.

Great historic hotel. Would definitely stay here again.

Great historic hotel. Would definitely stay here again.

Wonderful and charming hotel with lots of history. Updated rooms. Even though the hotel was full we didn’t wait for anything nor did we even see other people! Convenient to downtown Buffalo

This very unique property was an excellent stay. The staff is excellent & very friendly. There are a couple of things to consider when booking but did not affect my stay. This hotel has only one bed per room - either a queen or king. The parking is in a public garage a block away. The great Brew Pub that was next door is now closed. We were looking for a hotel with reasonable prices so as to ride share to a concert at the Terminal B Outer Harbor. Our junior suites were huge rooms with eclectic decor. All the standard amenities and min fridge. An electric fireplace made the room feel cozy. 2 flatscreen TVs. The bathroom was huge with separate toilet area and a walk in shower and tub. Everything was very clean. The king bed was a little too soft for me but comfortable overall. Check out the history of this place. a great stay.

Wonderful and charming hotel with lots of history. Updated rooms. Even though the hotel was full we didn’t wait for anything nor did we even see other people! Convenient to downtown Buffalo

This very unique property was an excellent stay. The staff is excellent & very friendly. There are a couple of things to consider when booking but did not affect my stay. This hotel has only one bed per room - either a queen or king. The parking is in a public garage a block away. The great Brew Pub that was next door is now closed. We were looking for a hotel with reasonable prices so as to ride share to a concert at the Terminal B Outer Harbor. Our junior suites were huge rooms with eclectic decor. All the standard amenities and min fridge. An electric fireplace made the room feel cozy. 2 flatscreen TVs. The bathroom was huge with separate toilet area and a walk in shower and tub. Everything was very clean. The king bed was a little too soft for me but comfortable overall. Check out the history of this place. a great stay.

Staff and property were great. My only complaint would be that there was no refrigerator or microwave in my room.

Staff and property were great. My only complaint would be that there was no refrigerator or microwave in my room.