Nice

Super

Super

Pretty annoyed by this hotel and this booking. We arrived and there is no bar. Then the next morning the building shook with the drilling next door. Breakfast was across the road so no chance of slipping down quickly. More drilling. I was there working so had to leave the hotel to be able to. Then we get bad news and we have to leave. The hotel will not refund us. So here is the review.

Pretty annoyed by this hotel and this booking. We arrived and there is no bar. Then the next morning the building shook with the drilling next door. Breakfast was across the road so no chance of slipping down quickly. More drilling. I was there working so had to leave the hotel to be able to. Then we get bad news and we have to leave. The hotel will not refund us. So here is the review.

On the first night of our 9 nights' stay, there was no hot water in our room. We immediately contacted the front desk and we were told to wait for 15 mins when they were resetting the water system. We waited for 30 mins but there was still no hot water in our room. We requested a room change but we were told to keep waiting until the drama lasted for an hour until 10 pm that we finally got to move to another room. We didn't understand why the decision for a room change couldn't be made quickly because the hotel was just newly opened and was far from even half full and having the best customer satisfaction should be the highest priority esp. for a new hotel. Another issue is that when we checked out of the hotel, we were told that we hadn't pay for the city tax. Actually the hotel collected the city tax in cash only and never issued a receipt to us, so there was no record for who paid and who wasn't. Surely, the hotel management was a bit chaos. As for the room, it was clean and good size except that the water temperature was not stable and fluctuating between hot and cold during showers.

On the first night of our 9 nights' stay, there was no hot water in our room. We immediately contacted the front desk and we were told to wait for 15 mins when they were resetting the water system. We waited for 30 mins but there was still no hot water in our room. We requested a room change but we were told to keep waiting until the drama lasted for an hour until 10 pm that we finally got to move to another room. We didn't understand why the decision for a room change couldn't be made quickly because the hotel was just newly opened and was far from even half full and having the best customer satisfaction should be the highest priority esp. for a new hotel. Another issue is that when we checked out of the hotel, we were told that we hadn't pay for the city tax. Actually the hotel collected the city tax in cash only and never issued a receipt to us, so there was no record for who paid and who wasn't. Surely, the hotel management was a bit chaos. As for the room, it was clean and good size except that the water temperature was not stable and fluctuating between hot and cold during showers.