The room is outdated.

The Hotel had a group party that lasted untill 2:30am very noisy and never got to sleep and had an early am train to catch. The staff acted like it was no big deal but at that price point they should of cared about all of there guest and not put our room above party and never advised us of group event.

The management needs to review their reservation process for the rooms and the restaurants. We reserved restaurant for dinner but later we are told, the guests before us decided to stay longer and we are told come back for another night

The Hotel had a group party that lasted untill 2:30am very noisy and never got to sleep and had an early am train to catch. The staff acted like it was no big deal but at that price point they should of cared about all of there guest and not put our room above party and never advised us of group event.

Very convenient to ferrys and trAins alike . beautiful old hotel right on the fjord

Beautiful views of the mountains &l owls clouds in the morning. Helpful & friendly staff. Quiet & comfortable room.

You pay for the convenience of the locstion

Worst value ever! Old and worn property with green mold on the balcony.

Worst value ever! Old and worn property with green mold on the balcony.

Nice hotel with character. Beautiful views from our room. Great breakfast (choice of numerous fish, cheese, meats including some unusual stuff like cured lamb). Very close to the train station, all the activities, and ferry.

Nice hotel with character. Beautiful views from our room. Great breakfast (choice of numerous fish, cheese, meats including some unusual stuff like cured lamb). Very close to the train station, all the activities, and ferry.

Great location and comfortable hotel Hotel was very busy so felt a bit understaffed as always seemed to be waiting for something

Expensive but great location near all the harbor activities. Wonderful brunch buffet included.

Great location and comfortable hotel Hotel was very busy so felt a bit understaffed as always seemed to be waiting for something

Expensive but great location near all the harbor activities. Wonderful brunch buffet included.

Breakfast is gorgeous. Booked dinner and surprised it was a buffet. Room is in back corner dark hallway next to the service room but still charging for over $400. Nothing fancy in the room.

Breakfast is gorgeous. Booked dinner and surprised it was a buffet. Room is in back corner dark hallway next to the service room but still charging for over $400. Nothing fancy in the room.

Our train got cancelled and the property refused to refund or modify our booking.

Our train got cancelled and the property refused to refund or modify our booking.

Bed bugs. No toiletries. No AC. Expensive parking that NA based phones cannot charge their rental cars with which the front desk does not tell you. The rooms have no phones, working tvs, refs, body soap or conditioner. The staff is not friendly at all and bordering on rude. Not good, far too expensive. Stay anywhere but here!!! Do not waste your money like I did!!

Bed bugs. No toiletries. No AC. Expensive parking that NA based phones cannot charge their rental cars with which the front desk does not tell you. The rooms have no phones, working tvs, refs, body soap or conditioner. The staff is not friendly at all and bordering on rude. Not good, far too expensive. Stay anywhere but here!!! Do not waste your money like I did!!

I had live bugs in my bed, we heard every move the people above us made, you had to pay for parking, the front desk staff wasn’t so friendly, there is no AC. It is far too expensive for what you get.

I had live bugs in my bed, we heard every move the people above us made, you had to pay for parking, the front desk staff wasn’t so friendly, there is no AC. It is far too expensive for what you get.

Loved the ambiance of the lobby and common areas. The staff were very pleasant and helpful.

Loved the ambiance of the lobby and common areas. The staff were very pleasant and helpful.

The breakfast was served with many varieties and delicious. The location was so close to the train station, we also had the best buffet dinner in the hotel.

The breakfast was served with many varieties and delicious. The location was so close to the train station, we also had the best buffet dinner in the hotel.

Beautiful property with a lot of attractions that are walkable!

This hotel was unbelievably convenient if you are doing the Norway in a Nutshell. It is steps from the Flam railway and also steps from the boat for the Fjord tour from Flam to Gudvangen. There are also souvenir and clothing shops right there and the Flam visitor center. If you are not driving there are not many options so its also VERY expensive. But for us it was worth the convenience. We ate dinner at the hotel next door - which was very good - so i cannot comment on dinner but the breakfast was good and in a very nice room overlooking the fjord. The room was old fashioned but had lots of character and was very spacious and comfortable with a great bed and bedding. The bathroom was large with a great shower/bathtub and lots of counterspace. We also had a balcony which was cute with a nice view but not very private as there were people on the terrace just below us. Try and get a view facing the fjord from the back of the hotel.

Beautiful property with a lot of attractions that are walkable!

This hotel was unbelievably convenient if you are doing the Norway in a Nutshell. It is steps from the Flam railway and also steps from the boat for the Fjord tour from Flam to Gudvangen. There are also souvenir and clothing shops right there and the Flam visitor center. If you are not driving there are not many options so its also VERY expensive. But for us it was worth the convenience. We ate dinner at the hotel next door - which was very good - so i cannot comment on dinner but the breakfast was good and in a very nice room overlooking the fjord. The room was old fashioned but had lots of character and was very spacious and comfortable with a great bed and bedding. The bathroom was large with a great shower/bathtub and lots of counterspace. We also had a balcony which was cute with a nice view but not very private as there were people on the terrace just below us. Try and get a view facing the fjord from the back of the hotel.

TV’s don’t work, rooms are very very shabby for the price