My fave hotel to stay in everything was perfect! View of salt lakes from Pink terrace is beautiful. Room cleanliness outstanding. Friendly staff. Delicious cocktails, sangria and cappuccinos. Food very tasty - my favourite meal was spaghetti carbonara! Reception areas spotless.

My fave hotel to stay in everything was perfect! View of salt lakes from Pink terrace is beautiful. Room cleanliness outstanding. Friendly staff. Delicious cocktails, sangria and cappuccinos. Food very tasty - my favourite meal was spaghetti carbonara! Reception areas spotless.

The internet could be better

The internet could be better

I stay at this hotel regularly 4 or 5 times a year. I have previously been promised by the management that children are only allowed in the Spa during morning sessions. My Spa was spoilt by a child being allowed in halfway through the afternoon session. His loud shrieking in the pool could be heard inside the sauna! Jumping about and splashing other people does not make for a relaxing experience. In the evening we went to the bar, as we always do, to enjoy a drink sitting on the terrace. Could not believe the rudeness of the waiter. He just said "No, not possible" and walked off!. We eventually managed to get a drink and sit inside at the bar, having been told that the outside terrace was reserved for people eating. We had the opportunity to watch and listen to the appalling attitude of this waiter and a female member of staff. They were extremely rude to everyone, one poor hotel guest asked to see the menu, he was told "no, not for you tonight". Another couple wanted to sit in the restaurant for their dinner, but were told no, and they had to sit in the bar. A different couple wanted to sit outside with a bottle of wine. They were rudely told to go to the upstairs bar to get a bottle of wine, and that they could not sit outside. I have never in my life heard hotel staff treating guests so badly. It was disgusting, I don't know how they manage to keep their jobs.

I stay at this hotel regularly 4 or 5 times a year. I have previously been promised by the management that children are only allowed in the Spa during morning sessions. My Spa was spoilt by a child being allowed in halfway through the afternoon session. His loud shrieking in the pool could be heard inside the sauna! Jumping about and splashing other people does not make for a relaxing experience. In the evening we went to the bar, as we always do, to enjoy a drink sitting on the terrace. Could not believe the rudeness of the waiter. He just said "No, not possible" and walked off!. We eventually managed to get a drink and sit inside at the bar, having been told that the outside terrace was reserved for people eating. We had the opportunity to watch and listen to the appalling attitude of this waiter and a female member of staff. They were extremely rude to everyone, one poor hotel guest asked to see the menu, he was told "no, not for you tonight". Another couple wanted to sit in the restaurant for their dinner, but were told no, and they had to sit in the bar. A different couple wanted to sit outside with a bottle of wine. They were rudely told to go to the upstairs bar to get a bottle of wine, and that they could not sit outside. I have never in my life heard hotel staff treating guests so badly. It was disgusting, I don't know how they manage to keep their jobs.

Property was really clean and room was quite spacious. Large bathroom with good shower. Breakfast was a bit disappointing as ‘hot food’ was quite cold!! Choice of cold meats and cheeses also choice of pastries. No tea/coffee facility in the room which was quite disappointing. Overall, stay was good and would stay again. Pink bar on rooftop has a spectacular view over the salt lakes and also houses the nice swimming pool.

All staff were friendly and helpful. Roof top bar and pool was good, but pool could do with a clean. No tea/coffee making facilities in the room