We would stay here again

We would stay here again

no wifi........room was not cleaned

no wifi........room was not cleaned

Room was clean. Bathtub had some stained caulking & vent but was clean otherwise. Accommodations for an overnight stay were great. Only con for me was the air-conditioning. Had it all the way down because I love to sleep in a cold room. It never got anywhere close to the lowest temp which was supposed to be 60⁰. It turned off and on like a normal thermostat. I would say it was probably around 70⁰ in the room.

Room was clean. Bathtub had some stained caulking & vent but was clean otherwise. Accommodations for an overnight stay were great. Only con for me was the air-conditioning. Had it all the way down because I love to sleep in a cold room. It never got anywhere close to the lowest temp which was supposed to be 60⁰. It turned off and on like a normal thermostat. I would say it was probably around 70⁰ in the room.

Friendly staff with great customer service!

Friendly staff with great customer service!

The hotel was very clean, staff were friendly and we were close enough to University of Arkansas to attend the football games. I highly recommend this hotel!

The hotel was very clean, staff were friendly and we were close enough to University of Arkansas to attend the football games. I highly recommend this hotel!

We were so pleased with this property after making a last minute reservation. They were able to accommodate an early check in and the room and lobby/breakfast area were very clean. Super soft towels and sheets. Definitely a fantastic stay at a fantastic price.

Staff was friendly. Great location. Plenty of parking. Rooms were roomy and clean.

Roomy suite, clean, comfortable bed

enjoyed the atmosphere

We were charged more for the room once we arrived .

We were charged more for the room once we arrived .

Liked that there is 24/7 customer service at the front desk. Delayed arrival around 1:30am and there was an agent there that checked us in. Very friendly and attentive service. Breakfast is very basic and coffee runs out quickly. Bacon was all gone by 8am. No half n half. Just the little flavored creamers. However, there is a Waffle House a short walk away. Location is excellent for Bentonville. Our shower had a strong flow and is very relaxing after a long day of shopping and sightseeing. No shortage of hot water. 2 Queen size beds and an L-shaped sectional seating fit 3 people comfortably. There’s ample lighting for reading in bed, sofa and desk. TV, microwave and a large college fridge that runs cool. My bottled water ended up with an ice chunk in the center. Actually liked this very much because my cold drink stayed cold while we were out and about in the 90-ish degree weather. Can’t go wrong with staying here. I highly recommend staying at the Best Western Castlerock in Bentonville, Arkansas.

Liked that there is 24/7 customer service at the front desk. Delayed arrival around 1:30am and there was an agent there that checked us in. Very friendly and attentive service. Breakfast is very basic and coffee runs out quickly. Bacon was all gone by 8am. No half n half. Just the little flavored creamers. However, there is a Waffle House a short walk away. Location is excellent for Bentonville. Our shower had a strong flow and is very relaxing after a long day of shopping and sightseeing. No shortage of hot water. 2 Queen size beds and an L-shaped sectional seating fit 3 people comfortably. There’s ample lighting for reading in bed, sofa and desk. TV, microwave and a large college fridge that runs cool. My bottled water ended up with an ice chunk in the center. Actually liked this very much because my cold drink stayed cold while we were out and about in the 90-ish degree weather. Can’t go wrong with staying here. I highly recommend staying at the Best Western Castlerock in Bentonville, Arkansas.

We had a great time. The service was great! Front desk are very friendly. Clean and comfortable beds!

We had a great time. The service was great! Front desk are very friendly. Clean and comfortable beds!

The first floor is quite noisy. But it’s a nice clean option. Staff is fabulous.

The first floor is quite noisy. But it’s a nice clean option. Staff is fabulous.

Booked this hotel for the pool and hot tub. The pool was cold and hot tub was out of service on the first day. The second day, both were drained and did not work. The breakfast and overall comfort was fine. The TV does not accomodate roku, no way to change the input. TV sits close to the wall. A working hot tub and full access to smart TV would have made this hotel great.

Booked this hotel for the pool and hot tub. The pool was cold and hot tub was out of service on the first day. The second day, both were drained and did not work. The breakfast and overall comfort was fine. The TV does not accomodate roku, no way to change the input. TV sits close to the wall. A working hot tub and full access to smart TV would have made this hotel great.

Our stay was good; room comfortable and staff was friendly and helpful. Coffee was good. Convenient to several attractions in the area.

Our stay was good; room comfortable and staff was friendly and helpful. Coffee was good. Convenient to several attractions in the area.

Property is too close to adjacent busy road, and the road noise at night was terrible.

Property is too close to adjacent busy road, and the road noise at night was terrible.

The staff is not cooperative. The room service took my luggage during my stay and claimed they didn’t take anything. I found the room empty.. they took my belongings and clothes.. i left the city without resolving the issue. I had to escalate the case to the upper management of Best Western. The staff is not cooperative and they didn’t resolve the issue. I have bad experience with the hotel and don’t recommend it.

The staff is not cooperative. The room service took my luggage during my stay and claimed they didn’t take anything. I found the room empty.. they took my belongings and clothes.. i left the city without resolving the issue. I had to escalate the case to the upper management of Best Western. The staff is not cooperative and they didn’t resolve the issue. I have bad experience with the hotel and don’t recommend it.

This Best Western is a bit better than most in this chain. A decent breakfast, helpful reception staff and clean room.Fine for a one-night stay.

This Best Western is a bit better than most in this chain. A decent breakfast, helpful reception staff and clean room.Fine for a one-night stay.