Everything was good except I had to wait for an hour or so for my room to be ready after the 3PM check in time.

Great Stay

Great Stay

Only complaint is the lady at the front desk moves very very slow! She left the front desk for 30min or more to do other task also upon check in she took forever to check us in

Only complaint is the lady at the front desk moves very very slow! She left the front desk for 30min or more to do other task also upon check in she took forever to check us in

Quite rude staff. WiFi was useless. Elevator was broken Breakfast was a joke. Place was clean though

Quite rude staff. WiFi was useless. Elevator was broken Breakfast was a joke. Place was clean though

The hotel was really clean.

Easy and quick check-in process. Enjoyed the view from the room and quiet. Occasional train horn would honk. Room and bathroom were clean, but water pressure could have been little stronger. VERY BAD / NON-EXISTENT WIFI in our room. But overall good experience.

The hotel was really clean.

Easy and quick check-in process. Enjoyed the view from the room and quiet. Occasional train horn would honk. Room and bathroom were clean, but water pressure could have been little stronger. VERY BAD / NON-EXISTENT WIFI in our room. But overall good experience.

The hallways and rooms have a smelly mildew odor. The room was dirty. The staff was mean and uncompromising. I ask to change rooms and she said they had no more rooms just use air spray. I checked out the same day and they will not refund my money

The hallways and rooms have a smelly mildew odor. The room was dirty. The staff was mean and uncompromising. I ask to change rooms and she said they had no more rooms just use air spray. I checked out the same day and they will not refund my money

It was an amazing stay. The hotel was clean and everyone was friendly. The breakfast was delicious.

It was an amazing stay. The hotel was clean and everyone was friendly. The breakfast was delicious.

Very nice and clean. Staff were very kind and helpful. Great places to eat, close to the hotel! Don't miss the Mamasita Cantina!

Very nice and clean. Staff were very kind and helpful. Great places to eat, close to the hotel! Don't miss the Mamasita Cantina!

Decent hotel

Decent hotel

Staff

I was very happy with the stay at this hotel. As soon as I opened the door I knew I was going to like it! It has a wonderful fresh smell, it wasn't strong it was a very nice scent. The room was clean and very comfortable. There were a few stains on the carpet but that comes with wear and tear of a public business. I highly recommend this hotel. We didn't have time for breakfast but it did smell good!

I was very happy with the stay at this hotel. As soon as I opened the door I knew I was going to like it! It has a wonderful fresh smell, it wasn't strong it was a very nice scent. The room was clean and very comfortable. There were a few stains on the carpet but that comes with wear and tear of a public business. I highly recommend this hotel. We didn't have time for breakfast but it did smell good!

Staff

The sink faucet is broken, no cold water, only hot water, and the carpeting on the floor has an odor. Wifi is sometimes not working, which disrupts my work.

First, I would like to start off with staff was great stay was not. We have been battling back-and-forth through the hurricane and found a great deal with a two bed and sofa pullout suite which would be great for my family of five this is what we expected when we got there, but that was not the case. Upon check-in, I went and inspected the room with my family and realized that there was a pullout sofa. . Upon check-in, I went and inspected the room with my family and realized that there was a sofa a big deal. It wouldn’t have been a big deal before, but due to the fact that we’ve been all over the place for the last couple days, I could not be OK with spending money on some thing that I did not reserve. I did go ahead and ask if she could do anything because the room we booked was not the same as what we received. She proceeded to let me know that there was no more rooms. It was completely sold out, and I completely understand, that being said there was no alternative options given to me. The only other thing was to get a refund from Expedia. It took about an hour to complete in the timeframe. Family stood in the room. We did not disturb in the room because I did not want the fact of getting a refund, especially in this time when we really need it , long story short, it was heavy crime. It was the effort was not put in place to accommodate, which was a bit upsetting. Would I come back is the question? Absolutely not I don’t highly recommend this hotel for family at all.

The sink faucet is broken, no cold water, only hot water, and the carpeting on the floor has an odor. Wifi is sometimes not working, which disrupts my work.

First, I would like to start off with staff was great stay was not. We have been battling back-and-forth through the hurricane and found a great deal with a two bed and sofa pullout suite which would be great for my family of five this is what we expected when we got there, but that was not the case. Upon check-in, I went and inspected the room with my family and realized that there was a pullout sofa. . Upon check-in, I went and inspected the room with my family and realized that there was a sofa a big deal. It wouldn’t have been a big deal before, but due to the fact that we’ve been all over the place for the last couple days, I could not be OK with spending money on some thing that I did not reserve. I did go ahead and ask if she could do anything because the room we booked was not the same as what we received. She proceeded to let me know that there was no more rooms. It was completely sold out, and I completely understand, that being said there was no alternative options given to me. The only other thing was to get a refund from Expedia. It took about an hour to complete in the timeframe. Family stood in the room. We did not disturb in the room because I did not want the fact of getting a refund, especially in this time when we really need it , long story short, it was heavy crime. It was the effort was not put in place to accommodate, which was a bit upsetting. Would I come back is the question? Absolutely not I don’t highly recommend this hotel for family at all.

Well we had to stay here due to a storm knocking out my power for a week. I chose this hotel because we also have a furry family member and they allow dogs. After I booked it, I called to confirm they had power and I could bring my dog and was told yes. I get there to check in and was told by the lady checking me in, I couldn’t have my dog. THEN after I questioned that and was told someone told me I could, she said yes, but you have to pay a deposit. Well, yes, I didn’t question having to pay a deposit which is typically how it is when you have your pet with you in a hotel. Then the next day, my family, dog included, were leaving for the day, someone stopped and asked me if I had a room there and that, “Oh” she thought I had checked out the day before. Like, what?! I just did not feel very welcomed there. Hurricane or not, we will not be staying here again. Positive-nice sized room/bathroom for my family

I liked the larger size of our room. Having 2 beds and a fold out couch was good for us. Our room was nice. Two minor things were not good. Our room was not ready when we checked in. We had to wait several minutes for the maid to get out of the room. Also the hotel did not have any water source in the dining/lounge area. The only way to get water was to pay for bottled water. Most places we stay offer water in a fountain or dispenser and dont expect you to pay for it.

I liked the larger size of our room. Having 2 beds and a fold out couch was good for us. Our room was nice. Two minor things were not good. Our room was not ready when we checked in. We had to wait several minutes for the maid to get out of the room. Also the hotel did not have any water source in the dining/lounge area. The only way to get water was to pay for bottled water. Most places we stay offer water in a fountain or dispenser and dont expect you to pay for it.

Well we had to stay here due to a storm knocking out my power for a week. I chose this hotel because we also have a furry family member and they allow dogs. After I booked it, I called to confirm they had power and I could bring my dog and was told yes. I get there to check in and was told by the lady checking me in, I couldn’t have my dog. THEN after I questioned that and was told someone told me I could, she said yes, but you have to pay a deposit. Well, yes, I didn’t question having to pay a deposit which is typically how it is when you have your pet with you in a hotel. Then the next day, my family, dog included, were leaving for the day, someone stopped and asked me if I had a room there and that, “Oh” she thought I had checked out the day before. Like, what?! I just did not feel very welcomed there. Hurricane or not, we will not be staying here again. Positive-nice sized room/bathroom for my family

Gnats in breakfast dining area. Limited breakfast options with out of date yogurt being served.