Hotel is pretty new, everything was great including the breakfast food.

Ok

Ok

Excellent Staff and Restaurant service

Excellent Staff and Restaurant service

This property is well located and good for the price

This property is well located and good for the price

Good service

It’s a semi-new property so everything was in great condition. Only thing I did not like was that our bed sheets were never changed out for the 3 days we stayed. They only came to fix the bed but used the same sheets over again. This location is small & has a weird entrance.

It’s a semi-new property so everything was in great condition. Only thing I did not like was that our bed sheets were never changed out for the 3 days we stayed. They only came to fix the bed but used the same sheets over again. This location is small & has a weird entrance.

For being the first time at Tru Hotel I really enjoyed the experience. Clean rooms. Great service. Excellent location.

For being the first time at Tru Hotel I really enjoyed the experience. Clean rooms. Great service. Excellent location.

Great hotel!!

Great hotel!!

Poor customer service, hotel average, not the price of what we paid for

Poor customer service, hotel average, not the price of what we paid for

This place one of the best hotels in MTY I went to 5 hotels during my stay by far the best Thanks to all staff

This place one of the best hotels in MTY I went to 5 hotels during my stay by far the best Thanks to all staff

Amazing! I loved it

Amazing! I loved it

Overall had a good stay, but the water in the shower constantly changes from warm or hot. We enjoyed our stay, staff is super friendly and helpful, we will be staying here again.

Overall had a good stay, but the water in the shower constantly changes from warm or hot. We enjoyed our stay, staff is super friendly and helpful, we will be staying here again.

Good

Good

Nice and quiet. I felt safe at all times.

Nice and quiet. I felt safe at all times.

This was a great place to stay at, my only complaint would be the shower water switching from extremely cold to hot randomly. Staff was attentive, breakfast was delicious, housekeeping was great! Easy location for the use of Ubers. We truly enjoyed our stay here.

This was a great place to stay at, my only complaint would be the shower water switching from extremely cold to hot randomly. Staff was attentive, breakfast was delicious, housekeeping was great! Easy location for the use of Ubers. We truly enjoyed our stay here.

Our stay was ok. I wish it would have been a little better. 1st the hotel staff was very gracious in accommodating our very late arrival. Unfortunately, at check-in time the credit cards readers were not working well. The attendant try multiple machines until finally one worked. It is now Monday and I still show multiple Pending charges on my card, hopefully they will go away. The furniture in the room was very flimsy (see pics attached) my girlfriend fell out this chair, she was ok, just a little shaken up. A cleaning staff member came into our room without knocking, that was very embarrassing as my girlfriend and I were about to get in the shower. I know we should have placed the deadbolt on top, but we didn't think anyone from the staff would come in un-announced. Hope they can train their time to announce themselves and not just barge in. Other than these items, the place is very nicely located. We will return some day.

Our stay was ok. I wish it would have been a little better. 1st the hotel staff was very gracious in accommodating our very late arrival. Unfortunately, at check-in time the credit cards readers were not working well. The attendant try multiple machines until finally one worked. It is now Monday and I still show multiple Pending charges on my card, hopefully they will go away. The furniture in the room was very flimsy (see pics attached) my girlfriend fell out this chair, she was ok, just a little shaken up. A cleaning staff member came into our room without knocking, that was very embarrassing as my girlfriend and I were about to get in the shower. I know we should have placed the deadbolt on top, but we didn't think anyone from the staff would come in un-announced. Hope they can train their time to announce themselves and not just barge in. Other than these items, the place is very nicely located. We will return some day.

The location is perfect to walk to the Parque Fundidora. It was basically only a 10 minute walk to the park and there are lots of restaurants within 5-10 mins drive. The room is clean and comfortable. The only thing is some staff doesn't speak English so there were no communications when i went downstairs to have daily breakfast. I felt a little left out since the servers didn't speak English so they never came by our table and always avoiding our family while they were extra friendly with other parties that spoke Spanish.

The location is perfect to walk to the Parque Fundidora. It was basically only a 10 minute walk to the park and there are lots of restaurants within 5-10 mins drive. The room is clean and comfortable. The only thing is some staff doesn't speak English so there were no communications when i went downstairs to have daily breakfast. I felt a little left out since the servers didn't speak English so they never came by our table and always avoiding our family while they were extra friendly with other parties that spoke Spanish.