Thank you for a memorable time!

We stayed at the AlpenGold Hotel for a weekend and our stay was amazing . The view was spectacular. The room , roomserivce, and the breakfast buffet was perfect . The staff are very professional. We left there very happy :)

We stayed at the AlpenGold Hotel for a weekend and our stay was amazing . The view was spectacular. The room , roomserivce, and the breakfast buffet was perfect . The staff are very professional. We left there very happy :)

it was perfect

it was perfect

Beautiful property! Just love it !

Beautiful property! Just love it !

What a beautiful location! So romantic!

What a beautiful location! So romantic!

nice hotel and staff

nice hotel and staff

The service was not great. Understaffed and often did not understand or answer your request. Slow service at everything from restaurants to the spa room service etc. WARNING! The saune is for adults only. Do not got there with your kids. People go there naked but there was no warning for this and no one from the staff told us this local culture deed. Food was rubbish but Switzerland as a whole does not have great food to be honest. The hotel is nice the manager was very kind to upgrade us. The facilities were great location is good and you have shuttle service for free. Its a really nice hotel.

The service was not great. Understaffed and often did not understand or answer your request. Slow service at everything from restaurants to the spa room service etc. WARNING! The saune is for adults only. Do not got there with your kids. People go there naked but there was no warning for this and no one from the staff told us this local culture deed. Food was rubbish but Switzerland as a whole does not have great food to be honest. The hotel is nice the manager was very kind to upgrade us. The facilities were great location is good and you have shuttle service for free. Its a really nice hotel.

Satisfying and worth its price tag. No Xmas tree for the room possible though. Solid spa services.

Satisfying and worth its price tag. No Xmas tree for the room possible though. Solid spa services.

Great facility, friendly and welcoming staff, great service, great location!

Great facility, friendly and welcoming staff, great service, great location!

Beautiful hotel in excellent location. Fantastic rooms, great views from balcony, nice Alpine designs throughout. Staffing in the Club Lounge was at modest levels, leaving tables dirty and food offerings lacking during peak hours. Everything else: perfect.

Beautiful hotel in excellent location. Fantastic rooms, great views from balcony, nice Alpine designs throughout. Staffing in the Club Lounge was at modest levels, leaving tables dirty and food offerings lacking during peak hours. Everything else: perfect.

Location and courteous staff and views Club level was exceptional

Location and courteous staff and views Club level was exceptional

Hi. These guys have absolutely no clue what they doing. Housekeeping is basic at best. Reception is highly confused and delayed. Technical support is nonexistent and half the facilities in the room don't work. It's like a nightmare just to get wifi. The only department that's on the ball is Laura and her team at concierge. The rest have much to yearn for, however Mr Diego from the F&B tries to help but his staff are pathetic....

Hi. These guys have absolutely no clue what they doing. Housekeeping is basic at best. Reception is highly confused and delayed. Technical support is nonexistent and half the facilities in the room don't work. It's like a nightmare just to get wifi. The only department that's on the ball is Laura and her team at concierge. The rest have much to yearn for, however Mr Diego from the F&B tries to help but his staff are pathetic....

We are very satisfied with our stay in general. The hotel is located quite far away from the centre, but I’d say it’s an advantage, rather than disadvantage, since it’s always quiet and you can enjoy the views of the nature after a tiring day of skiing. The spa is amazing too, but around 4pm there is always loads of kids that splash around the pool, so I’d advice you to go there after or before the “rush hour”. Despite the fact that the hotel is located on its own, there is a convenient shuttle that takes you to skiing stations, so we never had a problem with that. I was learning to snowboard, so the driver was picking me up from a completely different location without any hassle just a call away. The only problem I’d say is the cleaning service, the housekeepers used to always forget something in our room, like a cleaning spray or paper towels right in the middle of the bed, sometimes they wouldn’t even clean our room before 12pm, so when we get back from skiing we have to take a shower and be in a room, which means that we’d have to stay in unserviced room for the rest of the day even if we leave.. that was something we experienced for the first time in a 5 star hotel, especially the forgetfulness of the maids, which became a guessing game: “what missing item will we find today? Do you think they cleaned our room at all?” And we’d have to pick around the corner as we walk out of the elevator just to find that the note “please make up our room” is still there...

We are very satisfied with our stay in general. The hotel is located quite far away from the centre, but I’d say it’s an advantage, rather than disadvantage, since it’s always quiet and you can enjoy the views of the nature after a tiring day of skiing. The spa is amazing too, but around 4pm there is always loads of kids that splash around the pool, so I’d advice you to go there after or before the “rush hour”. Despite the fact that the hotel is located on its own, there is a convenient shuttle that takes you to skiing stations, so we never had a problem with that. I was learning to snowboard, so the driver was picking me up from a completely different location without any hassle just a call away. The only problem I’d say is the cleaning service, the housekeepers used to always forget something in our room, like a cleaning spray or paper towels right in the middle of the bed, sometimes they wouldn’t even clean our room before 12pm, so when we get back from skiing we have to take a shower and be in a room, which means that we’d have to stay in unserviced room for the rest of the day even if we leave.. that was something we experienced for the first time in a 5 star hotel, especially the forgetfulness of the maids, which became a guessing game: “what missing item will we find today? Do you think they cleaned our room at all?” And we’d have to pick around the corner as we walk out of the elevator just to find that the note “please make up our room” is still there...

Summary: This is not a 5 Star hotel. We have stayed at least 3 times with the same experience. The key problem is still lack of leadership at the service level. Personnel is friendly but mostly still in training. Floors and tables in lounge area were consistently dirty. Our room was typically not made up until 16h in the afternoon. At breakfast, we were told by the waiter to get fried eggs and tea ourselves at the buffet upon asking for it. The food in the restaurants is overpriced and clearly below the quality you get for the same price in a premium restaurant in Switzerland. On weekends, the hotel is clearly understaffed in relation to the number of guests.

Summary: This is not a 5 Star hotel. We have stayed at least 3 times with the same experience. The key problem is still lack of leadership at the service level. Personnel is friendly but mostly still in training. Floors and tables in lounge area were consistently dirty. Our room was typically not made up until 16h in the afternoon. At breakfast, we were told by the waiter to get fried eggs and tea ourselves at the buffet upon asking for it. The food in the restaurants is overpriced and clearly below the quality you get for the same price in a premium restaurant in Switzerland. On weekends, the hotel is clearly understaffed in relation to the number of guests.

The hotel is excellent 5 starts hotel , very good hotel for family

The hotel is excellent 5 starts hotel , very good hotel for family

Nice global five star hotel. Good dining options, beautiful scenery and interesting exterior design.

Nice global five star hotel. Good dining options, beautiful scenery and interesting exterior design.

Excellent hotel!! Staff can’t do enough for you!! The free taxi rides down to the town was perfect. We will be returning