Rooms are not clean. Feels more like a 3 star than a 4 star

Rooms are not clean. Feels more like a 3 star than a 4 star

Staff took long time at check in eventhough they say check in time is 2:00 pm, rooms werent ready. We stayed for two days and on second day even at 5:00 pm rooms were not done!

Staff took long time at check in eventhough they say check in time is 2:00 pm, rooms werent ready. We stayed for two days and on second day even at 5:00 pm rooms were not done!

Had a pleasant stay at Goldfinch on business trip to Mumbai. Comfortable and clean rooms. Good food in restaurant.

Had a pleasant stay at Goldfinch on business trip to Mumbai. Comfortable and clean rooms. Good food in restaurant.

Overall ok for the price , , private secure , handy pool , however a little grotty around the edges .

Overall ok for the price , , private secure , handy pool , however a little grotty around the edges .

Short stay near airport.

Short stay near airport.

Stayed at room 506 for a period of 4 days. Linens were dirty, the flush made weird noises due to faulty water lines and it auto flushed itself, floors were dirty and I had to buy flip flops, rooms are old and in dilapated states (the cupboard light was ON through the day due to faulty switch and poor carpentry work), bathroom door made squeak noises troubling neighbouring room people. Internet was bad and the login id and password didnt work at first and then later when changed it my apple devices refused to connect. For each and every device they give a login code and after 10 minutes it throws you out and you to relogin. Had to buy a local data SIM to avoid this problem. WILL NOT STAY, WILL NOT RECOMMEND.

Stayed at room 506 for a period of 4 days. Linens were dirty, the flush made weird noises due to faulty water lines and it auto flushed itself, floors were dirty and I had to buy flip flops, rooms are old and in dilapated states (the cupboard light was ON through the day due to faulty switch and poor carpentry work), bathroom door made squeak noises troubling neighbouring room people. Internet was bad and the login id and password didnt work at first and then later when changed it my apple devices refused to connect. For each and every device they give a login code and after 10 minutes it throws you out and you to relogin. Had to buy a local data SIM to avoid this problem. WILL NOT STAY, WILL NOT RECOMMEND.

House keeping was poor, Despite requesting an extra bed 4 times in total, none was in place until after mid night after complaining. The money for the extra person and the bed were taken up front on check in and the fee for bed was not taken off. Take care.

House keeping was poor, Despite requesting an extra bed 4 times in total, none was in place until after mid night after complaining. The money for the extra person and the bed were taken up front on check in and the fee for bed was not taken off. Take care.

Nice hotel close to airport and very friendly and helpful staff

Nice hotel close to airport and very friendly and helpful staff

The hotel was good but took me over an hour to Check In even though I arrived on time. Local area is not great but very close to the Airport. Overall a nice hotel with good staff and service.

The hotel was good but took me over an hour to Check In even though I arrived on time. Local area is not great but very close to the Airport. Overall a nice hotel with good staff and service.

Great service, friendley staff,great food possibly best in the area,although not a great selection on alcolic drinks not premium quality. overall a great stay.

Great service, friendley staff,great food possibly best in the area,although not a great selection on alcolic drinks not premium quality. overall a great stay.

Your guests are staying in a connected world. Please improve your WiFi connectivity and allow connections to multiple devices. For some strange reason my WiFi used to disconnect if not used for a while and it was frustrating to get a new UID every time. There were small flies in teh bathroom, please improve the cleanliness for the bathroom as the sink was greasy and looked unclean. Happy with the food served in the restaurant, good choice of food for breakfast and dinner.

Your guests are staying in a connected world. Please improve your WiFi connectivity and allow connections to multiple devices. For some strange reason my WiFi used to disconnect if not used for a while and it was frustrating to get a new UID every time. There were small flies in teh bathroom, please improve the cleanliness for the bathroom as the sink was greasy and looked unclean. Happy with the food served in the restaurant, good choice of food for breakfast and dinner.

Had an amazing stay at the hotel just the hotel staff is a bit rude and their hospitality is not upto the par.

Had an amazing stay at the hotel just the hotel staff is a bit rude and their hospitality is not upto the par.

The staff at the reception were uncooperative and service was poor.

The staff at the reception were uncooperative and service was poor.

Service and food was excellent. Chef even offered to adjust food to our specific taste. Overall amazing experience.

Service and food was excellent. Chef even offered to adjust food to our specific taste. Overall amazing experience.

Appalling hotel. I stayed here for 2 reasons. Firstly for the pool for my family to enjoy and secondly as they offer a tours and tickets service. The pool area was a health hazard. Food, cigarettes and plastic cups and plates in the pool and all around the pool area just left there. Apparently they had a party but couldn’t be bothered to clean the area. It was disgusting. We couldn’t use the pool for fear of either an ear or stomach infection at the beginning of the holiday. They promised to clean it but lied to us and did nothing. I also asked them for IPL tickets which was why I came to Mumbai. They said no problem. I waited and waited and got a phone call at 6.30pm and was told to go to the train station to meet someone. The journey time for this and getting to the ground was 2.5 hours. Considering the game was starting in 1.5 hours we had to miss the match and they had the cheek to charge us 8 X the face value. They ruined our entire time in Mumbai at great cost to us. I will be taking legal advice on getting a full refund.

Appalling hotel. I stayed here for 2 reasons. Firstly for the pool for my family to enjoy and secondly as they offer a tours and tickets service. The pool area was a health hazard. Food, cigarettes and plastic cups and plates in the pool and all around the pool area just left there. Apparently they had a party but couldn’t be bothered to clean the area. It was disgusting. We couldn’t use the pool for fear of either an ear or stomach infection at the beginning of the holiday. They promised to clean it but lied to us and did nothing. I also asked them for IPL tickets which was why I came to Mumbai. They said no problem. I waited and waited and got a phone call at 6.30pm and was told to go to the train station to meet someone. The journey time for this and getting to the ground was 2.5 hours. Considering the game was starting in 1.5 hours we had to miss the match and they had the cheek to charge us 8 X the face value. They ruined our entire time in Mumbai at great cost to us. I will be taking legal advice on getting a full refund.

Various parts of the hotel are still under construction or renovation. Hotel staff were well-mannered; however, they were not very attentive. Had to ask them repeatedly for extra towels but they either forgot or choose to disregard. Staff does not clean the room daily as well.

Various parts of the hotel are still under construction or renovation. Hotel staff were well-mannered; however, they were not very attentive. Had to ask them repeatedly for extra towels but they either forgot or choose to disregard. Staff does not clean the room daily as well.