Exceptional property. Location. Rooms. Neighborhood. Most of all - most helpful and knowledgeable personnel and management. Always resy to assist with absolutely any task. Especially the front seat management and reception Maria and Anna. Highest marks all around.

Exceptional property. Location. Rooms. Neighborhood. Most of all - most helpful and knowledgeable personnel and management. Always resy to assist with absolutely any task. Especially the front seat management and reception Maria and Anna. Highest marks all around.

Hotel is great, stuff was very kind and helpful.

Hotel is great, stuff was very kind and helpful.

The hotel and facilities are lovely, the staff was very friendly and helpful. The neighborhood is very pretty with lots of good restaurants close by. It was an excellent experience and I would stay here again.

The hotel and facilities are lovely, the staff was very friendly and helpful. The neighborhood is very pretty with lots of good restaurants close by. It was an excellent experience and I would stay here again.

It was an amazing time and service. We forgot a brand new tablet with keyboard, pen, and cover in the room when we checked out and when I called I was advised they would hold it for us until we returned to Berlin. Thank you all for a wonderful time.

It was an amazing time and service. We forgot a brand new tablet with keyboard, pen, and cover in the room when we checked out and when I called I was advised they would hold it for us until we returned to Berlin. Thank you all for a wonderful time.

Great luxury hotel with a rather personal touch

Great luxury hotel with a rather personal touch

This is a wonderful property with nice personal touches, whether it’s a welcome note with some chocolates, staff who acknowledges you by name when you come to breakfast, a terrific breakfast bar, great drinks and snacks in the bar, but also super comfortable rooms with all the amenities. In addition, the hotel is very quiet but only minutes away from 2 S-Bahn stops. This will become our go-to hotel in Berlin!

This is a wonderful property with nice personal touches, whether it’s a welcome note with some chocolates, staff who acknowledges you by name when you come to breakfast, a terrific breakfast bar, great drinks and snacks in the bar, but also super comfortable rooms with all the amenities. In addition, the hotel is very quiet but only minutes away from 2 S-Bahn stops. This will become our go-to hotel in Berlin!

Great hotel,close to shopping area . Public transportation within walking distance.

Great hotel,close to shopping area . Public transportation within walking distance.

Clean, comfortable, and friendly.

Clean, comfortable, and friendly.

The room was super hot and when I complained they sent me a fan and told me to open the windows!! I did not loke their service nor the way they treat guests

The room was super hot and when I complained they sent me a fan and told me to open the windows!! I did not loke their service nor the way they treat guests

This hotel is beautiful and so comfortable. On a lovely street and well located. Rooms are

This hotel is beautiful and so comfortable. On a lovely street and well located. Rooms are

Excellent hotel , acceptable guest services and average on location to interesting sights and markets.

Excellent hotel , acceptable guest services and average on location to interesting sights and markets.

Hotel was excellent. Couldnt fault the staff, hotel location. All where brilliant.

Hotel was excellent. Couldnt fault the staff, hotel location. All where brilliant.

Definitely above average accommodations in a great location close to a lot of dining in walking distance.

Definitely above average accommodations in a great location close to a lot of dining in walking distance.

Lovely hotel, extremely helpful staff, and great location.

Lovely hotel, extremely helpful staff, and great location.

Small rooms, great decor

Great Location, interior design is a splendid one!

Certainly corona makes it harder to operate for hotels. However, I arrived in Berlin from Switzerland where I too stayed at a hotel, and got the same level of service as I always do at that property. Whilst here everything went wrong from the moment of my arrival. Reception staff was slow and checking took a good 30 minutes. The rooms are fine - however, in my two nights there they did not clean the room or change towels once. During breakfast I waited 45 minutes for a tiny portion of scrambled eggs with some prawns - which arrived separately after I had already finished the eggs. So overall, it’s great to pretend that you are a leading property in the Berlin hotel market. However, I was hugely disappointed and for it was definitely the first and last time at this hotel.

Great hotel.Second time we have stayed and it didn't disappoint again. The staff are knowledgeable, efficient and helpful. The food for breakfast is very good and if you like experimental food the restaurant in the evening with the wine pairing is very good. Hotel room (we had a superior room) was great, particularly liking the space and large and comfortable bed. The location of the hotel is a little way out of central Berlin, however, it is very convenient for a major public transport hub at the Zoo (Underground, overground trains and Buses) and with a timely and efficient public transport system is easy and quick to get into the city Had a great time and already want to go back!