I absolutely LOVED this hotel. I am an extensive world business traveler and have stayed in many, many hotels around the world and I would rate this at the very top of anywhere I've stayed. Helpful, polite and personable staff. The location is ideal, being close to the Bund but tucked away off the main road so that it felt like a sanctuary from bustling Shanghai. Conveniently located to transportation and restaurants and shopping. The rooms are amazing. All the amenities you'd ever want and they are so beautiful and luxurious. This is a true 5 star hotel and you will not be disappointed, you will be thrilled with the choice to stay here. I'll be back for my next stay in Shanghai. This hotel is AMAZING!!!

Absolutely amazing. The hotel is too quality and very luxurious. Best hotel breakfast I've ever had.

Hotel is perfect - quite over the top opulent design inside, which felt quite fun for this trip. Could not fault anything about the room - the bed was the best I've slept on in a hotel, and the whole room was well laid out and spacious, with an excellent shower too. It is a little further down the Bund than I would have preferred but still a decent area and only a short walk to Yu Gardens too.

This hotel is just the best !!! Fantastic staff, superior property and wonderful restaurants

The property was amazing, the staff was great, the facility was perfect Highly recommended stay.

Orbitz reservation confirmation said the hotel had a 24 hour shuttle pickup from the airport- after arriving in China, the hotel said it was not true and I had to pay for a taxi. That was aggravating enough, but I was also told I could exchange my US money at the hotel for Chinese yuan. This proved to be quite difficult, especially after 5 pm- they did eventually allow me to exchange money, but in small amounts. The suite was overall very nice, though dated in appearance. Staff were otherwise fine. Breakfast options were adequate, but not great, if you prefer Western breakfast. I cannot understand how this hotel thinks it is 7 star- no where close to our experience at the Burj Al Arab in Dubai; not even close to the Ritz Carlton Shanghai, which we also visited.

Beautiful hotel. Service is terrible with a notable exception of Miranda who is a delight. Nobody speaks English. Rude. No training. Food is very mediocre. Not what you expect for a 5 star hotel. Money doesn't improvise class.

Incredible location, perfect service, Couldn’t be happier with our choice.

The building of the hotel is very rich and smart Everything is convenient and beautiful View from the window - the best on the Bund I recommend

The room had a very nice view, but the air condition system wasn't working. The room was very cold. The breakfast was limited, I expected more choices. The selection of western style breakfast was very little and the quality of what was present not impressive. My wife and I were quite disappointed with the stay. Considering the price and location, we expected more. We will not recommend this hotel to our friends and our company will definitely not use Wanda Reign for customers visiting Shanghai.

Wonderful looking new hotel on the Bund however lower your expectations if your a over sea tourists as this hotel finds it difficult to cater to westerners. The staff have a low level of English including no English menu at the Japanese restaurant. On the positive side it only takes one Staff member to make a difference so thank you to Jamel as he tried very hard to provide the service that was lacking from my stay.

Great location and nice room. Wonderful view

Full of art....The most luxury hotel in China！ Definitely will go back again