Mixed experience. We finished a 2 week cruise and had all our luggage so headed to the hotel. Thought with it being an airport hotel, they would have options to gain earlier access as check in was 2pm. They offered to hold our luggage which was great and would prioritise our room access. Headed off for a walk and coffee. Heard nothing from the hotel, headed off for another walk and had lunch, still nothing. Eventually allowed into the room at 1.50pm. Room was decent, clean and comfortable. Gave up trying to work out how to use the microwave to heat milk. The TV had no options to access streaming services or any other kind of connectivity. Roomservice dinner meals were excellent. So not sure if we will return or look at at others nearby. It was dearer when we searched the area but not necessarily better.

Great stay, good location, convenient to airport, handy shuttle service and great customer service.

Great stay, good location, convenient to airport, handy shuttle service and great customer service.

As a VIP frequent traveller, there were suggested additions like earlier checkin, room upgrade etc. Nothing was given and while we arrived 1pm, and checkin at 2pm. We had to wait and was told we would be called. We weren't and had to go back again to collect room key around 2.30pm. Annoyed was promised onething but experienced something else.

As a VIP frequent traveller, there were suggested additions like earlier checkin, room upgrade etc. Nothing was given and while we arrived 1pm, and checkin at 2pm. We had to wait and was told we would be called. We weren't and had to go back again to collect room key around 2.30pm. Annoyed was promised onething but experienced something else.

From the outset, it was a rather disappointing experience. I arrived quite early in the morning from a long flight and I was hoping to check in a bit earlier, even if it meant I had to pay for their early check-in fee. However, I wasn’t given this option even though they state on the website check-in from 8am is available for a fee. I was told that housekeeping hadn’t started yet so no rooms would be ready. If housekeeping doesn’t start until later, why would you advertise that you can check in early for a fee? With nothing to do until later in the day and severely jet lagged, I spent money in their cafe/bar for 3 hours trying to pass some time until check-in. After going to ask reception a few more times about early check-in, they eventually checked me in around midday. The room was sterile in the worst way possible. It’s white, cold and old. Lots of white plastic surfaces, white walls, and steel appliances. The bathroom felt like a public bathroom. The bed was hard as nails and gave me a bad back. The balcony was filthy. But the worst thing in my opinion was how many labels, stickers and warning signs were plastered all over the room. I get that it’s important to list safety features etc but I don’t need to be reminded that I can’t smoke in this room, can’t cook heavily on the stove etc. Every wall had something on it with applicable fines attached. Lastly, it took 3 weeks, several emails and a phone call to my bank to get my deposit back.

From the outset, it was a rather disappointing experience. I arrived quite early in the morning from a long flight and I was hoping to check in a bit earlier, even if it meant I had to pay for their early check-in fee. However, I wasn’t given this option even though they state on the website check-in from 8am is available for a fee. I was told that housekeeping hadn’t started yet so no rooms would be ready. If housekeeping doesn’t start until later, why would you advertise that you can check in early for a fee? With nothing to do until later in the day and severely jet lagged, I spent money in their cafe/bar for 3 hours trying to pass some time until check-in. After going to ask reception a few more times about early check-in, they eventually checked me in around midday. The room was sterile in the worst way possible. It’s white, cold and old. Lots of white plastic surfaces, white walls, and steel appliances. The bathroom felt like a public bathroom. The bed was hard as nails and gave me a bad back. The balcony was filthy. But the worst thing in my opinion was how many labels, stickers and warning signs were plastered all over the room. I get that it’s important to list safety features etc but I don’t need to be reminded that I can’t smoke in this room, can’t cook heavily on the stove etc. Every wall had something on it with applicable fines attached. Lastly, it took 3 weeks, several emails and a phone call to my bank to get my deposit back.

We always like the ambience and facilities of this Hotel and we have stayed a number of times.

Amazing hotel ! Love it!!!

A pleasant stay at Branksome, perfect for a quick overnight before early morning flight.

I booked a studio ansngot a two bedroom (one room locked) it was amazinf had everything you need from 1 night to long term stay. nice coffee machine with plenty of pods. tv in living room and bedroom, electric blinds makes it dark huge balcony.

Always a pleasure to stay at this wonderful hotel. We were pleasantly surprised with an upgrade, the room was very spacious and comfortable. We dined in the restaurant for dinner, which was excellent value, and breakfast, again great value. Highly recommended and our preferred stay in this area, Service was fantastic.

Always a pleasure to stay at this wonderful hotel. We were pleasantly surprised with an upgrade, the room was very spacious and comfortable. We dined in the restaurant for dinner, which was excellent value, and breakfast, again great value. Highly recommended and our preferred stay in this area, Service was fantastic.

The staff were great, the room was spacious, clean, and well equipped. It was quiet and near the airport. The food was so amazing that we made a point to come back and eat in the restaurant. Try the green curry or the beef rendang. Yum! We were very happy to have a washer & dryer in our unit, but the dryer did a poor job of drying our clothes. The appliances are overly complex, requiring study of multiple pages of instructions. There is an ipad provided with all of the necessary instructions, but after traveling 24 hours without sleep, I don't want to slog thru 34 pages of instructions just to make coffee or reheat my leftovers. The shower doors didn't fully close, leaving a 2-finger sized gap that allowed water to spray out onto the floor. The beds are very hard, mattress toppers are provided on request. Mascot train station is about a 20 minute walk away. The train takes you to Circular Quay/Opera House in about 16 minutes. Overall, we loved our stay here and would stay again.

Front desk require a training on how to speak with costomers . I made a mistake selecting the number of people .He was asking me why you did that !! Very poor communicator . I asked him why do you need to hold big amount as incidential for 1 night ? its answer was that we don't know what's going to happen in the room !! This hotel for emergency only incase your flight cancel and the airline will give you voucher to stay in it .

Front desk require a training on how to speak with costomers . I made a mistake selecting the number of people .He was asking me why you did that !! Very poor communicator . I asked him why do you need to hold big amount as incidential for 1 night ? its answer was that we don't know what's going to happen in the room !! This hotel for emergency only incase your flight cancel and the airline will give you voucher to stay in it .

The room was spacious & perfectly clean. There was some noise from the nearby airport but the room itself was great

Beautiful hotel residences and apartments close to the airport and sleek rooms with all required amenities and services.

Beautiful hotel residences and apartments close to the airport and sleek rooms with all required amenities and services.

The room was spacious & perfectly clean. There was some noise from the nearby airport but the room itself was great

Great place

Great location

Great place

Apartment was spotless abs modern with a large balcony and modern kitchen appliances and close to the airport. Our meal at the restaurant was excellent.

Friendly staff and very comfortable

I like everything.

Friendly staff and very comfortable

I like everything.

Good sized rooms. Nates restaurant very good food and prompt service. Close to Mascot shops and restaurants

Good sized rooms. Nates restaurant very good food and prompt service. Close to Mascot shops and restaurants

Close to airport, nice hotel. Reception staff possibly not trained or skilled for understanding the client, disappointing. Given wrong room type booked, requested to be corrected, we thought it was. We went to new room. To then be moved again, to room with a pole in the tiny bedroom. All travelling with my 85 year old father! Not great customer service, won’t stay again.

Close to airport, nice hotel. Reception staff possibly not trained or skilled for understanding the client, disappointing. Given wrong room type booked, requested to be corrected, we thought it was. We went to new room. To then be moved again, to room with a pole in the tiny bedroom. All travelling with my 85 year old father! Not great customer service, won’t stay again.