When the staff found out we needed to leave at 6am, they offered breakfast early at 5:45 and made sure the cars were arranged for us to leave.

When the staff found out we needed to leave at 6am, they offered breakfast early at 5:45 and made sure the cars were arranged for us to leave.

very good

very good

Excellent and helpful staff. Great location, close to restaurants, bars and shopping. and 15 minute walk to El Centro. The breakfast is very good and staff helpful in special request.

Excellent and helpful staff. Great location, close to restaurants, bars and shopping. and 15 minute walk to El Centro. The breakfast is very good and staff helpful in special request.

Agradable

Agradable

Staff were extremely friendly and helpful.

Staff were extremely friendly and helpful.

We really liked the location. The hotel was clean. Staff was friendly. I just wished the bathtub had worked.

We really liked the location. The hotel was clean. Staff was friendly. I just wished the bathtub had worked.

Lovely area, beautiful villa and nice staff

Lovely area, beautiful villa and nice staff

Close to downtown, beautiful neighborhood. Breakfast was ok, the bread sooo good.

Close to downtown, beautiful neighborhood. Breakfast was ok, the bread sooo good.

Nice Staff, very expensive for the Services offered

Nice Staff, very expensive for the Services offered

The room was okay and very typical for Ecuador. The bathroom was tight but okay. No hot water at all and that was totally unacceptable. The hotel staff were fabulous. As good as it gets anywhere. Most spoke English which was very helpful. Breakfast was very nice also. We met many very nice people at the hotel. I would stay there again only if they fixed the hot water issue.

The room was okay and very typical for Ecuador. The bathroom was tight but okay. No hot water at all and that was totally unacceptable. The hotel staff were fabulous. As good as it gets anywhere. Most spoke English which was very helpful. Breakfast was very nice also. We met many very nice people at the hotel. I would stay there again only if they fixed the hot water issue.

Hotel La Casona is a very nice hotel located a short distance from the center of Cuenca. The rooms are very comfortable and clean. The staff is very friendly and willing to assist anyway possible. The hotel feels more like a bed & breakfast. The dining area is warm and inviting.

Hotel La Casona is a very nice hotel located a short distance from the center of Cuenca. The rooms are very comfortable and clean. The staff is very friendly and willing to assist anyway possible. The hotel feels more like a bed & breakfast. The dining area is warm and inviting.

The staff is still not too well trained, I only stayed two of three days, and had no nice reply or assistance from the front desk clerk. I still need one day refund. Did not receive a bill nor invoice, I expect that it is not because they wish to keep money not caused. Else, ok.

Even though there was only one English speaking person at the hotel our every need was met. The breakfast was delicious, the bathroom had been updated and there were plenty of blankets. We slept soundly though we were on the street side of the hotel. We will gladly stay there again

This hotel is significantly overpriced. I stayed here for five days and then moved to a hotel in the center of town for another seven days (that hotel was 60% cheaper, in a better neighborhood for tourists and the hotel was much nicer). The neighborhood is not inviting though I was told that this is one of the better neighborhoods of Cuenca - it is highly commercial, with no green space, or tourist attractions. My room was on the main street and very noisy - the windows are not double glazed. Hot water is available only in the morning. I used room service 3 different times and the food always arrived cold. Computer/internet access is excellent. All of the staff is friendly and helpful. The morning receptionist is especially helpful and he speaks English very well. I wish that I could rate this hotel higher but the physical plant makes that impossible.

This hotel is significantly overpriced. I stayed here for five days and then moved to a hotel in the center of town for another seven days (that hotel was 60% cheaper, in a better neighborhood for tourists and the hotel was much nicer). The neighborhood is not inviting though I was told that this is one of the better neighborhoods of Cuenca - it is highly commercial, with no green space, or tourist attractions. My room was on the main street and very noisy - the windows are not double glazed. Hot water is available only in the morning. I used room service 3 different times and the food always arrived cold. Computer/internet access is excellent. All of the staff is friendly and helpful. The morning receptionist is especially helpful and he speaks English very well. I wish that I could rate this hotel higher but the physical plant makes that impossible.

This is the worst hoiel for noise I ever have stayed at. The guy next door was so nosiy that he wok me up three times. I was so upset