Expedia shows the incorrect hotel address on the map link. The hotel shows on the map as miles away from actual location. Location on map is a vacant lot. I spoke to Expedia customer service and they tried to blame the hotel for the error, then they tried to blame google

Expedia shows the incorrect hotel address on the map link. The hotel shows on the map as miles away from actual location. Location on map is a vacant lot. I spoke to Expedia customer service and they tried to blame the hotel for the error, then they tried to blame google

Interacting with any hotel employee gives a pleasant feeling; they always smile and are ready to offer outstanding services, attending with interest any request. GRACIAS

Interacting with any hotel employee gives a pleasant feeling; they always smile and are ready to offer outstanding services, attending with interest any request. GRACIAS

front door congested as people park their cars day and night. No control on the drop off and pick up zone or even signs front desk staff dont confirm your name and room number before passing you a replacement key card staff dont provide you information at check-in they just pass you a key card, they dont confirm your package or explain where you can have breakfast, dinner or your way to your room restaurant dirty dishes, utensils, table and salt/pepper shakers stale hard bread, croissants are bread and the sweets taste is horrible not fit of a 4 or 5 star restaurant. The food is hit or miss depending on the day and dish being prepared. Room Maintenance staff seem to be repairing without any clue how to make their repairs aesthetically pleasing. Wall paper is pealing off the wall. Pool Small and shallow Hallways Are clean and well maintained Housekeeping staff Very helpful and do a great job cleaning

front door congested as people park their cars day and night. No control on the drop off and pick up zone or even signs front desk staff dont confirm your name and room number before passing you a replacement key card staff dont provide you information at check-in they just pass you a key card, they dont confirm your package or explain where you can have breakfast, dinner or your way to your room restaurant dirty dishes, utensils, table and salt/pepper shakers stale hard bread, croissants are bread and the sweets taste is horrible not fit of a 4 or 5 star restaurant. The food is hit or miss depending on the day and dish being prepared. Room Maintenance staff seem to be repairing without any clue how to make their repairs aesthetically pleasing. Wall paper is pealing off the wall. Pool Small and shallow Hallways Are clean and well maintained Housekeeping staff Very helpful and do a great job cleaning

I am really surprised about the rating of this hotel 4.0 !!! It doesn't deserve even 1 Very old furniture, smelly rooms, very poor breakfast !!! Full review: checked in 29th Jan 2023 at room 147 it was dirty, a sticky spots on the carpet, I have requested the reception team to change the room but simply they said sorry we are fully booked and we can't upgrade the room without an approval from the manager !! they asked me to wait until the boss approve the upgrade, but I have waited the all night without any feedback !! Next day finally they changed the room to 150 but again I suffered from the smell, it suppose to be non-smoking room but the shisha smell is horrible. In addition, to all above the noise from the ground floor Cafe (next to swimming pool) is not soothing you like to hear after a long working day. Moreover, the electrical sockets are not complying with Saudi Arabia standards !! If you don't have an adapter, then you will not be able to charge your mobile/ laptop !! Absolutely NOT recommended at all, This my first stay there and for sure the last stay.

I am really surprised about the rating of this hotel 4.0 !!! It doesn't deserve even 1 Very old furniture, smelly rooms, very poor breakfast !!! Full review: checked in 29th Jan 2023 at room 147 it was dirty, a sticky spots on the carpet, I have requested the reception team to change the room but simply they said sorry we are fully booked and we can't upgrade the room without an approval from the manager !! they asked me to wait until the boss approve the upgrade, but I have waited the all night without any feedback !! Next day finally they changed the room to 150 but again I suffered from the smell, it suppose to be non-smoking room but the shisha smell is horrible. In addition, to all above the noise from the ground floor Cafe (next to swimming pool) is not soothing you like to hear after a long working day. Moreover, the electrical sockets are not complying with Saudi Arabia standards !! If you don't have an adapter, then you will not be able to charge your mobile/ laptop !! Absolutely NOT recommended at all, This my first stay there and for sure the last stay.

A good place to stay in Alkhobar

A good place to stay in Alkhobar

Rooms have a very bad smell. I asked to change the reserved room but unfortunately they moved me to another one with less bad smell. Old furniture and towels are not clean. Pity that a holiday inn hotel in this prime location have is operating under this condition.

Rooms have a very bad smell. I asked to change the reserved room but unfortunately they moved me to another one with less bad smell. Old furniture and towels are not clean. Pity that a holiday inn hotel in this prime location have is operating under this condition.

Its location near the Corniche. The coffee shop in the hotel is nice. The staff are good, especially Anas, who went out of his way to assist me. All was great.

Its location near the Corniche. The coffee shop in the hotel is nice. The staff are good, especially Anas, who went out of his way to assist me. All was great.

Old, not able to use power socket because it’s not standard.Very bad room outside is the bar,not able to open window and very noisy at midnight

Old, not able to use power socket because it’s not standard.Very bad room outside is the bar,not able to open window and very noisy at midnight

Stay was Ok, thought the hotel was at the Cornishe, however it will take more than a KM to reach the sea

Stay was Ok, thought the hotel was at the Cornishe, however it will take more than a KM to reach the sea

Old Hotel needs renovation from A to Z and expensive . Stuff very friendly .

Old Hotel needs renovation from A to Z and expensive . Stuff very friendly .

Not a bad hotel. I stayed for 3 days and was convenient.

Not a bad hotel. I stayed for 3 days and was convenient.

Good value , great for kids

Good value , great for kids

The service staff were very good .. no problems

As soon as I checked in my room I was surprised that the water wasn’t working in the bathroom. I called front desk and they said it’ll take 10-15 minutes. An hour in it was still out of service in the entire hotel. I had to check out of there and went into a different hotel.

As soon as I checked in my room I was surprised that the water wasn’t working in the bathroom. I called front desk and they said it’ll take 10-15 minutes. An hour in it was still out of service in the entire hotel. I had to check out of there and went into a different hotel.

Staff were very good. Property is dated and rooms were dated and dirty. Dining options extremely limited. Nowhere near being a business class hotel in my opinion

I paid for two persons breakfast with Expedia and then they made me pay for another breakfast at the hotel

the bathroom ceiling was about to fall and their reaction was oh sorry we will change the room for you!!! They overall condition of the hotel is bad

the bathroom ceiling was about to fall and their reaction was oh sorry we will change the room for you!!! They overall condition of the hotel is bad

This was my 5th stay at this hotel. My experience started with an unpleasant shuttle service (late shuttle and reckless driving) but the hotel made it up with a nice gesture. However, I was shocked to see the condition of the hotel this time. It was clear that maintenance is not being done on a regular basis. Once I got to the room I could smell a bad rotten smell in the room and the AC was like a tank. I have highlighted my concerns to the staff who were very supportive and polite but of course there is so much that they can do.