I didn't like the self check-in. The constant reminders for a registration online by sms when I already did it. The empty shampoo dispenser. The fact that nobody answers SMS after 7 pm. The expensive price.

While I can appreciate a no-contact check-in, the communication around check in was lacking. There is no one physically at the property to greet you, and no one answered the phone when I called with questions. The room was clean and comfortable, but visitors should note that there is no elevator. Overall our stay was fine, but first impression wasn’t great.

Issue with plumbing in the room. Smell of feces evident as soon as you walk in. Even though they offer free earplugs and I was on the 3rd floor, I could feel the music/basse coming from the restaurant on main floor. No staff on hand to address issues. My first stay and likely my last at the St James Hotel. Expensive and not worth what I paid. I recommend you look elsewhere for your stay in Moncton.

Issue with plumbing in the room. Smell of feces evident as soon as you walk in. Even though they offer free earplugs and I was on the 3rd floor, I could feel the music/basse coming from the restaurant on main floor. No staff on hand to address issues. My first stay and likely my last at the St James Hotel. Expensive and not worth what I paid. I recommend you look elsewhere for your stay in Moncton.

Quiet accommodations in the heart of downtown.

Quiet accommodations in the heart of downtown.

Cute place. Love the decor. The only thing we didn’t like was the fact that we could hear a comb drop in the next room. Our neighbours were up very early and we heard everything they did!

Cute place. Love the decor. The only thing we didn’t like was the fact that we could hear a comb drop in the next room. Our neighbours were up very early and we heard everything they did!

This was a very nice hotel...great location

This was a very nice hotel...great location

Stairs are very steep

Stairs are very steep

Overall I was very disappointed. The room etc was nice. The hotel had no staff, it was self check in and confusing. No elevator, so you had to climb a large flight of stairs to get to a key pad, this makes the hotel not suitable for many guests in my opinion. The hotel room was noisy, they provided ear plugs. Additionally the back out curtain was broke on the main window, and the side windows just had silver blinds that kept no light out at all. If they would have had any staff in the hotel I would have asked for my money back.

Overall I was very disappointed. The room etc was nice. The hotel had no staff, it was self check in and confusing. No elevator, so you had to climb a large flight of stairs to get to a key pad, this makes the hotel not suitable for many guests in my opinion. The hotel room was noisy, they provided ear plugs. Additionally the back out curtain was broke on the main window, and the side windows just had silver blinds that kept no light out at all. If they would have had any staff in the hotel I would have asked for my money back.

Great location and room was very spacious. The bathroom was large and great shower. However, it would have been beneficial to have a larger fridge and one that is cold. It would have been great if there was a microwave in the room.

Great location and room was very spacious. The bathroom was large and great shower. However, it would have been beneficial to have a larger fridge and one that is cold. It would have been great if there was a microwave in the room.

Nobody there to check in. Personless.

Nobody there to check in. Personless.

It’s a great place to stay. The no contact check in is a little confusing but it worked out well.

It’s a great place to stay. The no contact check in is a little confusing but it worked out well.

It was a nice spacious room. It is quite loed though as the pub/restaurant is directly underneath the hotel. No lift, you need to carry your baggage up the stairs. Blinds in the room leave lots of light through (bring a sleep mask if you need it dark to sleep). Mini fridge didn‘t work. But the room was very big and the bed big and comfy! Receptionist was also very kind and helpful.

It was a nice spacious room. It is quite loed though as the pub/restaurant is directly underneath the hotel. No lift, you need to carry your baggage up the stairs. Blinds in the room leave lots of light through (bring a sleep mask if you need it dark to sleep). Mini fridge didn‘t work. But the room was very big and the bed big and comfy! Receptionist was also very kind and helpful.

Great location as the property is located downtown and surrounded by many restaurants. The room was on the third floor and there is no elevator so we brought just what we needed, however the room was modernly furnished and the bed was very comfortable. Did not like having to provide a picture of a government issued id. in order to get a keycard through the virtual checkin.

Great location as the property is located downtown and surrounded by many restaurants. The room was on the third floor and there is no elevator so we brought just what we needed, however the room was modernly furnished and the bed was very comfortable. Did not like having to provide a picture of a government issued id. in order to get a keycard through the virtual checkin.

The room was very clean and comfortable.

The room was very clean and comfortable.

Several items in the room were broken or not working.

Several items in the room were broken or not working.

This was a great bputique hotel stay. St. James Gate has great rooms and atmosphere. We were a bit last minute in booking but once we figured out the no-reception check in it was great

This was a great bputique hotel stay. St. James Gate has great rooms and atmosphere. We were a bit last minute in booking but once we figured out the no-reception check in it was great

found receipts in the room from previous people, no ice machine etc

found receipts in the room from previous people, no ice machine etc