Stay was oky. But I'm still waiting for my deposit amount (£100)

For famlies best place to stay there.reasonable price and near to train station ,bus station food street groccery shops .we live to stay there next trip

Stay was oky. But I'm still waiting for my deposit amount (£100)

Checked in it was number 60 on the road told my room was down the road at number 94 room was not the best, noisy, the bathroom was downstairs right at the back of the property, would not stay again, horrid sleep

It was so badd hotel I ever see in my life . Smell was so bad , bed and pillow was damp, toilet wasn’t clean, was no extra pillow. Very noisy, I couldn’t slept , I was really disappointed .

It was so badd hotel I ever see in my life . Smell was so bad , bed and pillow was damp, toilet wasn’t clean, was no extra pillow. Very noisy, I couldn’t slept , I was really disappointed .

Checked in it was number 60 on the road told my room was down the road at number 94 room was not the best, noisy, the bathroom was downstairs right at the back of the property, would not stay again, horrid sleep

Upon our arrival and check-in at around 8:00 PM, we were dismayed to discover the poor condition of our room. The room had not been cleaned, with dirty sheets covered in hair. We were not informed beforehand that the toilet and shower facilities were shared among six other guests, which were in a terrible state. The front desk staff seemed oblivious to the importance of maintaining hygiene. When we raised our concerns, they responded with laughter. As a result, we chose to leave the premises within an hour of checking in, opting for a different property with comparable pricing. It is disappointing that this substandard establishment is listed under a well-regarded h my Hotel.xom group. We incurred a financial loss of £123 and experienced inconvenience and distress due to this unfortunate situation. Adding to our frustration, the lodge refused to offer any refund despite our short stay. Additionally, a £100 security deposit, which could have been refunded immediately, will take between 4 to 14 working days to be returned. We expect the prompt refund of our security deposit and will explore options for obtaining at least a partial refund since we did not utilize the booked facilities. This experience has led us to reconsider our future engagement with Hotels.com.

Upon our arrival and check-in at around 8:00 PM, we were dismayed to discover the poor condition of our room. The room had not been cleaned, with dirty sheets covered in hair. We were not informed beforehand that the toilet and shower facilities were shared among six other guests, which were in a terrible state. The front desk staff seemed oblivious to the importance of maintaining hygiene. When we raised our concerns, they responded with laughter. As a result, we chose to leave the premises within an hour of checking in, opting for a different property with comparable pricing. It is disappointing that this substandard establishment is listed under a well-regarded h my Hotel.xom group. We incurred a financial loss of £123 and experienced inconvenience and distress due to this unfortunate situation. Adding to our frustration, the lodge refused to offer any refund despite our short stay. Additionally, a £100 security deposit, which could have been refunded immediately, will take between 4 to 14 working days to be returned. We expect the prompt refund of our security deposit and will explore options for obtaining at least a partial refund since we did not utilize the booked facilities. This experience has led us to reconsider our future engagement with Hotels.com.

Was real disappointed first where we book its not where u sleep. They take u to another apartment after u reach and theirs no free parking

Was real disappointed first where we book its not where u sleep. They take u to another apartment after u reach and theirs no free parking

Worst accommodation ive ever stayed in not at all like the description and pictures very unclean and smelly stains on the very uncomfortable bed and carpets the window wouldn't close so had street noise when i was trying to sleep the toilet was faulty and and my colleague in the room next to mine had a mouse in their room never going back

Worst accommodation ive ever stayed in not at all like the description and pictures very unclean and smelly stains on the very uncomfortable bed and carpets the window wouldn't close so had street noise when i was trying to sleep the toilet was faulty and and my colleague in the room next to mine had a mouse in their room never going back

Not so good... and not considering the complins about the fire alarme that was low vaterry , blipping all the time

Not so good... and not considering the complins about the fire alarme that was low vaterry , blipping all the time

this was by far the worst hotel i’ve ever been at. we start out strong with them wanting a deposit, which they do warn about in advance. but they want to keep the deposit for 14 days, which they don’t warn about. several people came in to complain they still hadn’t gotten their deposit back. the room stank of urine. we had booked a room with private bath, we got no such thing, instead we got a shared bath, where the toilet was incapable of flushing so there would be human waste in the toilet at all times. blood on the sheet. EXTREMELY rude personal. i’ve never ever met such a hostile service before. i paid the room and deposit with my danish card, and later on i noticed they had taken another 61,82 pounds from my spanish card. Maria one of the workers claimed it was for a guarantee that i would pay, even though i paid full up front on arrival. hotels called her and she told them the same. when she hung up with hotel she would proceed to tell me she didn’t know what this amount was for and she didn’t take it. she would proceed to yell at me, showing me credit card receipts that they didn’t take the money. trying to explain to her that they took the directly online with no credit card was in vain. the whole house where the rooms where stank of human waste because it couldn’t ever flush. they refused to give us the room we paid for, said it was a mistake and they would give us a new the day after. the day after the indeed did not want to give us a new room or a refund still.

this was by far the worst hotel i’ve ever been at. we start out strong with them wanting a deposit, which they do warn about in advance. but they want to keep the deposit for 14 days, which they don’t warn about. several people came in to complain they still hadn’t gotten their deposit back. the room stank of urine. we had booked a room with private bath, we got no such thing, instead we got a shared bath, where the toilet was incapable of flushing so there would be human waste in the toilet at all times. blood on the sheet. EXTREMELY rude personal. i’ve never ever met such a hostile service before. i paid the room and deposit with my danish card, and later on i noticed they had taken another 61,82 pounds from my spanish card. Maria one of the workers claimed it was for a guarantee that i would pay, even though i paid full up front on arrival. hotels called her and she told them the same. when she hung up with hotel she would proceed to tell me she didn’t know what this amount was for and she didn’t take it. she would proceed to yell at me, showing me credit card receipts that they didn’t take the money. trying to explain to her that they took the directly online with no credit card was in vain. the whole house where the rooms where stank of human waste because it couldn’t ever flush. they refused to give us the room we paid for, said it was a mistake and they would give us a new the day after. the day after the indeed did not want to give us a new room or a refund still.

I don’t even know where to begin. The hotel was hard to find and didn’t look like one at all. It smelled of stale cigarettes and dampness. The carpets were filthy and sticky, clearly not vacuumed in months. The rooms were nothing like the photos- our bed was unmade and covered in hair and stains, which were clearly bodily fluids. To be blunt, there were blood, urine, fecal matter and semen stains. We had to pay a £100 deposit, which was returned, but it’s a steep requirement if you’re short on funds. The furniture was dirty and in disrepair, and the shared bathroom was a nightmare: a broken toilet, dirty soap and shower, and hair everywhere. A guest next door even urinated on the floor, and my friend stepped in it in the dark. We felt unsafe even with our door locked. We skipped breakfast because we couldn’t bear to stay any longer. The next morning, I developed a stye, likely from the unclean conditions and pillows. We rushed home for baths and would never return to this place, even for money. It was absolutely foul.

I don’t even know where to begin. The hotel was hard to find and didn’t look like one at all. It smelled of stale cigarettes and dampness. The carpets were filthy and sticky, clearly not vacuumed in months. The rooms were nothing like the photos- our bed was unmade and covered in hair and stains, which were clearly bodily fluids. To be blunt, there were blood, urine, fecal matter and semen stains. We had to pay a £100 deposit, which was returned, but it’s a steep requirement if you’re short on funds. The furniture was dirty and in disrepair, and the shared bathroom was a nightmare: a broken toilet, dirty soap and shower, and hair everywhere. A guest next door even urinated on the floor, and my friend stepped in it in the dark. We felt unsafe even with our door locked. We skipped breakfast because we couldn’t bear to stay any longer. The next morning, I developed a stye, likely from the unclean conditions and pillows. We rushed home for baths and would never return to this place, even for money. It was absolutely foul.

pillow was dirty and front desk refuse to replace it.Bath room was not clean.

pillow was dirty and front desk refuse to replace it.Bath room was not clean.

Very basic. You get what you pay for.

Very basic. You get what you pay for.

Worse terrible frustrated i cant find the exact word . I wish i can summarise in a word.

Worse terrible frustrated i cant find the exact word . I wish i can summarise in a word.

It wes not clean and smell no good room

It wes not clean and smell no good room

It was okay

It was okay

A nice big room, smart TV, ensuite bathroom, all clean and fresh, and mostly quiet

A nice big room, smart TV, ensuite bathroom, all clean and fresh, and mostly quiet

A bedroom overlooking the parking area where a large family checked in at 4am - the night security found someone in the toilet on 1st floor so slept terribly- I received an apology but that’s it. Bedroom window can’t be closed - security risk. No cutlery plates or cups in kitchen- I have stayed all over the world even in a war zone and I’ve found better accommodation. In this case ‘all that glitters definitely isn’t gold!’