We were visiting after peak season and there didn't seem to be a lot of other guests. Staff were friendly but seemed a bit bored and unmotivated at times. The facilities could be better maintained. The shower drained very slowly and the TV setup was hardly usable and looked jumbled together. There seemed to be a rule to never replenish consumables in the bathroom leaving us to have to ask when we ran out and the shower didn't seem to be part of the cleaning routine. Overall, we would have considered everything satisfactory if not for the fact that the airport transfer was stuffed up and they just didn't care. We had them book the transfer with Evergreen (same owner I believe) for our early morning flight and paid for it via the hotel. The transfer never turned up and the security guard had no idea what to do about it. We ended up having to flag down a local bus which wasn't easy this early and pay a second time. Our attempts via email to recover the cost for the transfer were first ignored, on follow-up the general manager told us (via email) that the accounts department would refund the amount. The amount was never refunded and further follow-ups were ignored again. Given that they had booked the transfer on our behalf (and with what seems to be a sister company), we feel that they were responsible to handle the refund for us. Had it not been for this bad parting experience, we probably would have given higher ratings.

We were visiting after peak season and there didn't seem to be a lot of other guests. Staff were friendly but seemed a bit bored and unmotivated at times. The facilities could be better maintained. The shower drained very slowly and the TV setup was hardly usable and looked jumbled together. There seemed to be a rule to never replenish consumables in the bathroom leaving us to have to ask when we ran out and the shower didn't seem to be part of the cleaning routine. Overall, we would have considered everything satisfactory if not for the fact that the airport transfer was stuffed up and they just didn't care. We had them book the transfer with Evergreen (same owner I believe) for our early morning flight and paid for it via the hotel. The transfer never turned up and the security guard had no idea what to do about it. We ended up having to flag down a local bus which wasn't easy this early and pay a second time. Our attempts via email to recover the cost for the transfer were first ignored, on follow-up the general manager told us (via email) that the accounts department would refund the amount. The amount was never refunded and further follow-ups were ignored again. Given that they had booked the transfer on our behalf (and with what seems to be a sister company), we feel that they were responsible to handle the refund for us. Had it not been for this bad parting experience, we probably would have given higher ratings.

The staff were very friendly but the service was slow and disappointing. The kitchen ran out of a lot of items on the menu including beer! The complex needs a bit of attention to maintainence too.

The staff were very friendly but the service was slow and disappointing. The kitchen ran out of a lot of items on the menu including beer! The complex needs a bit of attention to maintainence too.

there was a group of us staying 12 in total, we were the only ones there. The room was very basic and heat pump dripping. It took over half after ordering breakfast and that was only toast on occasions. on day two they ran out of beer, and the next morning there was no fruit juice. Afternoon snacks were supposed to be available and when ordering a toasted cheese sandwich at 3:00pm was told that the chef had gone home. overall the staff were polite but there was not enough of them

there was a group of us staying 12 in total, we were the only ones there. The room was very basic and heat pump dripping. It took over half after ordering breakfast and that was only toast on occasions. on day two they ran out of beer, and the next morning there was no fruit juice. Afternoon snacks were supposed to be available and when ordering a toasted cheese sandwich at 3:00pm was told that the chef had gone home. overall the staff were polite but there was not enough of them

Nice waterfront views. The towels need to be changed on a regular basis, and the bathroom essentials like soap and shampoo need to be replaced every day.

Nice waterfront views. The towels need to be changed on a regular basis, and the bathroom essentials like soap and shampoo need to be replaced every day.

Lovely staff sunset and sunrise appreciate the colors of nature while sitting by the water seeing fish and other marine life doing there thing

Lovely staff sunset and sunrise appreciate the colors of nature while sitting by the water seeing fish and other marine life doing there thing

Our time at Sunset Bungalows was fantastic. The staff are amazing, great chef and cocktails as well. Would highly recommend!

Our time at Sunset Bungalows was fantastic. The staff are amazing, great chef and cocktails as well. Would highly recommend!

This is a nice accommodation in a rather calm environment. The rooms are spacious and each has a veranda, terrace or balcony towards the lagoon. The bathroom is totally fine and according to the standards in this area. I really liked the mosquito net surrounding the bed, way better than the standard ones hanging from the ceiling. Plenty of food options area available and the bar has limited drinks but reasonable enough. However, I found the prices a little bit high. There are only four parking spaces. The location allows easy access to the ring road around the island and therefore you’re just minutes away from the blue lagoon and nice beaches in the southeastern and eastern part.

This is a nice accommodation in a rather calm environment. The rooms are spacious and each has a veranda, terrace or balcony towards the lagoon. The bathroom is totally fine and according to the standards in this area. I really liked the mosquito net surrounding the bed, way better than the standard ones hanging from the ceiling. Plenty of food options area available and the bar has limited drinks but reasonable enough. However, I found the prices a little bit high. There are only four parking spaces. The location allows easy access to the ring road around the island and therefore you’re just minutes away from the blue lagoon and nice beaches in the southeastern and eastern part.

The property is a little tired and just needs a little tlc but the staff were wonderful and couldn't do enough for you. I would stay there again it was not unpleasant. Their cocktails are scrummy and the food was delicious

The property is a little tired and just needs a little tlc but the staff were wonderful and couldn't do enough for you. I would stay there again it was not unpleasant. Their cocktails are scrummy and the food was delicious

Great place- awsome and very friendly staff, we loved it!

Great place- awsome and very friendly staff, we loved it!

Beautiful peace of paradise. Bungalow sat over water and was a pleasant stay

Beautiful peace of paradise. Bungalow sat over water and was a pleasant stay

Luckily we had our paper work because they didn't even know we were turning up. Very disappointed to arrive after travelling for 14 hours to be left waiting in the car park at 11:30pm while they worked out what to do. They gave us a room set for someone else, then just as we were starting to relax knocked on our door (around midnight) to insist they checked our paperwork again. Devastated that our simple requests had not been met we moved to another room the next morning which was fine. Sat down to the included breakfast the first morning and ordered a tropical fruit platter. I am still processing how underwhelming it was. It consisted of 4 (2 to 3 cm) pieces of banana still in the skin and 4 wedges of sour grapefruit. I figured maybe fruits were not easy to get, went to the market and bought a lovely selection very cheaply the next day, the owner is lousy and rude. The images make it look like it would be quiet but it is right on the main ring road around the island and there is pretty much constant traffic noise. The water pressure was pretty bad in the first room but okay in the one they moved us to. No wifi in the rooms but you could access it in the dining area. Bathrooms need repair and upkeep as does much of the resort. Tatty fabric on the 4 poster beds needed a good clean. Quite dark rooms, excellent quality doors and shutters to the balcony show the resort may have been high quality once. Easy to get buses to town and back.

Luckily we had our paper work because they didn't even know we were turning up. Very disappointed to arrive after travelling for 14 hours to be left waiting in the car park at 11:30pm while they worked out what to do. They gave us a room set for someone else, then just as we were starting to relax knocked on our door (around midnight) to insist they checked our paperwork again. Devastated that our simple requests had not been met we moved to another room the next morning which was fine. Sat down to the included breakfast the first morning and ordered a tropical fruit platter. I am still processing how underwhelming it was. It consisted of 4 (2 to 3 cm) pieces of banana still in the skin and 4 wedges of sour grapefruit. I figured maybe fruits were not easy to get, went to the market and bought a lovely selection very cheaply the next day, the owner is lousy and rude. The images make it look like it would be quiet but it is right on the main ring road around the island and there is pretty much constant traffic noise. The water pressure was pretty bad in the first room but okay in the one they moved us to. No wifi in the rooms but you could access it in the dining area. Bathrooms need repair and upkeep as does much of the resort. Tatty fabric on the 4 poster beds needed a good clean. Quite dark rooms, excellent quality doors and shutters to the balcony show the resort may have been high quality once. Easy to get buses to town and back.

Sunset Bungalows is a wonderful place, beautiful clean large rooms with absolutely wonderful waterfront views and large super comfortable bed. The Pool is a fabulous swimming oasis. The staff are wonderful friendly and helpful. Small downside was limited Tv and a lot of car traffic can be heard but only from the pool. A standout at Sunset is the food which Joe prepared with absolute finesse. One word- Sensational! Fresh wonderful flavours, expertly plated. Best Food I have had in Vanuatu! Well done. 👍

Sunset Bungalows is a wonderful place, beautiful clean large rooms with absolutely wonderful waterfront views and large super comfortable bed. The Pool is a fabulous swimming oasis. The staff are wonderful friendly and helpful. Small downside was limited Tv and a lot of car traffic can be heard but only from the pool. A standout at Sunset is the food which Joe prepared with absolute finesse. One word- Sensational! Fresh wonderful flavours, expertly plated. Best Food I have had in Vanuatu! Well done. 👍

Sunset bungalows was a lovely retreat with friendly service and a peaceful situation on the water.

Sunset bungalows was a lovely retreat with friendly service and a peaceful situation on the water.

Sunset bungalows exceeded our expectations! Firstly we were upgraded, and then when asking about checkout they confirmed our flight was in the afternoon and suggested we could stay until we needed to head to the airport - fantastic! The balcony is a beautiful place to hang out and the restaurant was lovely. The area isn't suggested if you want to be in the thick of town or a full-facility resort but it suited us perfectly.

Sunset bungalows exceeded our expectations! Firstly we were upgraded, and then when asking about checkout they confirmed our flight was in the afternoon and suggested we could stay until we needed to head to the airport - fantastic! The balcony is a beautiful place to hang out and the restaurant was lovely. The area isn't suggested if you want to be in the thick of town or a full-facility resort but it suited us perfectly.

Quiet and comfortable. You can actually fish off your balcony.

Quiet and comfortable. You can actually fish off your balcony.

Not good. This is not a resort. It is a compound between a stagnant lagoon and a third world highway full of pot holes in a slum. I assume there are many, who due to the nice owners, friendly staff are not speaking their true mind. Read the poor ratings and average ratings for guidance on this place. What they said! There is no WIFI except in the so-called restaurant which is a small deck over the mosquito lagoon. There is no TV in the room except for 4 channels. If you arrive late like we did, around 7PM, you will find everything is closed by 9PM and you are sitting on this dock, in the dark, with a security guard (they lock the gates at 9PM and he is there to open them for you if you dare to go out after dark). You can then go to your room and watch either Australian news or Hogan's heroes (LOL). The buses are 30 year old Hyundai's that run you into so called town (dirty, filthy town and the body odor OMG). We moved out after we found a nicer hotel in town. We could not take the isolation, nothing to do in an old outdated complex. What kind of resort has no WIFI, TV and you cannot get a drink, eat do anything? It locks down, gates closed by 9PM with no way of even getting a bottle of water - which was not provided either. You are a prisoner. Food was below average too...just nothing good to say about the complex or Port Vila in general. Stay in Fiji, New Caledonia or just stay home. We have traveled all over Asia, south pacific this was the worse experience of our lives.

Not good. This is not a resort. It is a compound between a stagnant lagoon and a third world highway full of pot holes in a slum. I assume there are many, who due to the nice owners, friendly staff are not speaking their true mind. Read the poor ratings and average ratings for guidance on this place. What they said! There is no WIFI except in the so-called restaurant which is a small deck over the mosquito lagoon. There is no TV in the room except for 4 channels. If you arrive late like we did, around 7PM, you will find everything is closed by 9PM and you are sitting on this dock, in the dark, with a security guard (they lock the gates at 9PM and he is there to open them for you if you dare to go out after dark). You can then go to your room and watch either Australian news or Hogan's heroes (LOL). The buses are 30 year old Hyundai's that run you into so called town (dirty, filthy town and the body odor OMG). We moved out after we found a nicer hotel in town. We could not take the isolation, nothing to do in an old outdated complex. What kind of resort has no WIFI, TV and you cannot get a drink, eat do anything? It locks down, gates closed by 9PM with no way of even getting a bottle of water - which was not provided either. You are a prisoner. Food was below average too...just nothing good to say about the complex or Port Vila in general. Stay in Fiji, New Caledonia or just stay home. We have traveled all over Asia, south pacific this was the worse experience of our lives.