Suite was beautiful and comfortable. Elevator going down after day 1 and not coming back was unacceptable. We had a huge cooler and everything with us to take to Thanksgiving dinner nearby and had to drag it and suitcases and bags down multiple flights of stairs. Only exit is marked “emergency exit, alarm will sound” so we literally felt trapped in the building. We didn’t hear back from virtual front desk before deciding we had to exit and tried the doors. The only way back into the building was by pushing the front double doors open and busting in. Terrible security because if we could do it so could anyone else. Needed an extra blanket and they responded they’d provide within 48 hours, by which time we’d be checked out!! Happened to catch a housekeeper in the hall the next day and got one from her.

The fact that the elevator was down and expected to be down for the foreseeable future should have been communicated when we made our booking. We are an elderly couple who could only return to the residence once or maybe twice a day due to health limitations from climbing the 57 stairs to the unit! Beautiful apartment, terrible communication.

Highly recommend this place and will tell our family and friends all about it. Superb location!!

After a burst pipe forced us to find another vacation rental, we discovered Kasa Jules at 10 PM. The woman who arranged everything for this last-minute arrival kept me calm and assuring. Our stay was for three nights, and we found the accommodations perfect. They are located in a very walkable area to all the dining and sites that we wanted to visit. We now have a favorite getaway!

The apartment was incredible! TV in the bedroom did not work but it was still a great space and location was perfect! Worth every single penny and will definitely be staying again!

It was beautifully maintained and in the perfect location. I would highly recommend!!

The property was exceptional!! Loved the look and amenities. Would definitely stay again.

The apartment was beautiful, extra comfortable, and the location is unbeatable. Make sure you spend some time inside the lovely cafe on the corner, Gallery Espresso, a jewell. There was an issue with an alarm that set off in the hallways of the building and kept ringing for a whole afternoon. The team members are fast to reply text messages and all "anything we can do to make your stay more comfortable please don´t hesitate to ask" but they didn't show up for the alarm and even mentioned it could take around 24 hours to solve (!!!). What´s the point in having an alarm that no one is going to respond to? Luckily we met other guests equally disturbed who pressed some random buttons on the control panel and the alarm went off. So, if it was that easy, why didn't the team tell me what to do so I could switch it off myself? Do they even know the building or is it an A.I. replying my messages? One more thing: there was no ice nor ice trays at the apartment (95 degrees in Savannah); when I asked for ice trays they said they couldn't provide them. No big deal, I bought a bag of ice, but what I mean is that if you happen to have a real problem, I don't think they are going to solve it.