We arrived at the property and checked into the room. A few minutes later, the nice gentleman from reception came up and said we hadn't paid. We had paid up front on hotels.com so I walked back down to reception with him to discuss this. I showed him the booking confirmation and that it was paid on my account on hotels.com. Apparently this was not evidence enough and the discussion went on for some time while he tried to persuade me to pay again and then get a refund for the first payment from hotels.com. Absolutely ridiculous. In the end I rang hotels.com (it's not easy to get through to someone). I had the person on loudspeaker and he confirmed the payment had been completed. The guy on reception still said he couldn't see the payment. By all accounts the hotel receives a voucher from hotels.com and for some reason the voucher wasn't working. I said so many times that this was an issue between hotels.com and the hotel. I've paid. I've got evidence of payment and provided that in several forms. This conversation took nearly AN HOUR with me trying to be fair but also becoming more and more frustrated. I was even considering walking out but even then it wouldn't be a solution as we'd be worse off. We decided to take our dog for a walk for an hour and a half as I discussed it with my other half. When we arrived back it had been sorted. Something to do with the initial date having been changed (due to Covid) meant there was an issue on their system.

We arrived at the property and checked into the room. A few minutes later, the nice gentleman from reception came up and said we hadn't paid. We had paid up front on hotels.com so I walked back down to reception with him to discuss this. I showed him the booking confirmation and that it was paid on my account on hotels.com. Apparently this was not evidence enough and the discussion went on for some time while he tried to persuade me to pay again and then get a refund for the first payment from hotels.com. Absolutely ridiculous. In the end I rang hotels.com (it's not easy to get through to someone). I had the person on loudspeaker and he confirmed the payment had been completed. The guy on reception still said he couldn't see the payment. By all accounts the hotel receives a voucher from hotels.com and for some reason the voucher wasn't working. I said so many times that this was an issue between hotels.com and the hotel. I've paid. I've got evidence of payment and provided that in several forms. This conversation took nearly AN HOUR with me trying to be fair but also becoming more and more frustrated. I was even considering walking out but even then it wouldn't be a solution as we'd be worse off. We decided to take our dog for a walk for an hour and a half as I discussed it with my other half. When we arrived back it had been sorted. Something to do with the initial date having been changed (due to Covid) meant there was an issue on their system.

A very relaxing time. Thank-you see you again soon!!!

A very relaxing time. Thank-you see you again soon!!!

A slightly tired establishment is redeemed by 'Dawn' the receptionist/breakfast waitress/cleaner/etc - a tireless lady for whom nothing was too much trouble. My tip to the owner: sell some of the land and use it to upgrade the building. (An irritation for me was not being able to get radio stations via the TV.)

A slightly tired establishment is redeemed by 'Dawn' the receptionist/breakfast waitress/cleaner/etc - a tireless lady for whom nothing was too much trouble. My tip to the owner: sell some of the land and use it to upgrade the building. (An irritation for me was not being able to get radio stations via the TV.)

I booked this for our parents and they absolutely enjoyed their stay. Location was perfect and the rooms were clean. Only thing we would say is the price for one night should include breakfast. It will be so convenient. I would highly recommend this hotel.

I booked this for our parents and they absolutely enjoyed their stay. Location was perfect and the rooms were clean. Only thing we would say is the price for one night should include breakfast. It will be so convenient. I would highly recommend this hotel.

Comfortable hotel in nice grounds. The staff were all very helpful. It's relatively near the dewsbury and district hospital where I was working and is a good place to stay for shifts there. Decent price. The only negative is that the bath/shower had a screen which didn't stay in place and left a pool on the floor of the bathroom. Didn't bother me too much as I had slippers but could cause damp if not remedied.

Comfortable hotel in nice grounds. The staff were all very helpful. It's relatively near the dewsbury and district hospital where I was working and is a good place to stay for shifts there. Decent price. The only negative is that the bath/shower had a screen which didn't stay in place and left a pool on the floor of the bathroom. Didn't bother me too much as I had slippers but could cause damp if not remedied.

I was made very welcome - practically a home from home experience! Staff were excellent and did what they could despite the lockdown.

I was made very welcome - practically a home from home experience! Staff were excellent and did what they could despite the lockdown.

Excellent, value hotel. The accommodation is everything I had hoped it would be.

Excellent, value hotel. The accommodation is everything I had hoped it would be.

Staff lovely ,room very spacious and comfortable . Breakfast lovely .

Staff lovely ,room very spacious and comfortable . Breakfast lovely .

The hotel is in need of repair. Cracked tiles and tub, door handles missing on cabinets and drawers, stairs are uneven and difficult to walk on. No water pressure to speak of in the shower. Toilets difficult to flush. Lamp shades cracked and in need of replacement. Windows cracked, blinds do not close well. No fans in bathrooms. Staff didn't explain any rules upon check-in. The only good thing was that the beds were comfortable.

The hotel is in need of repair. Cracked tiles and tub, door handles missing on cabinets and drawers, stairs are uneven and difficult to walk on. No water pressure to speak of in the shower. Toilets difficult to flush. Lamp shades cracked and in need of replacement. Windows cracked, blinds do not close well. No fans in bathrooms. Staff didn't explain any rules upon check-in. The only good thing was that the beds were comfortable.

Absolute disgrace and a waste of money, false advertisement at its finest. So we checked in got our key and when we got to the room the state of it was absolutely disgusting the bed wasn’t made and there were used towels on the floor and to top it all off there were two pillows missing and it was freezing cold. And a crack was in the window. Anyhow we went to reception and complained the man on the desk was extremely rude he showed us another room upstairs which looked half decent then he turned round with the absolute cheek he had and said “ok give me £20 now quick”. As you can imagine my reply wasn’t the best. we will never ever book here again and word will get about what a waste of money dirty rooms and rubbish attitude from staff!!!

Absolute disgrace and a waste of money, false advertisement at its finest. So we checked in got our key and when we got to the room the state of it was absolutely disgusting the bed wasn’t made and there were used towels on the floor and to top it all off there were two pillows missing and it was freezing cold. And a crack was in the window. Anyhow we went to reception and complained the man on the desk was extremely rude he showed us another room upstairs which looked half decent then he turned round with the absolute cheek he had and said “ok give me £20 now quick”. As you can imagine my reply wasn’t the best. we will never ever book here again and word will get about what a waste of money dirty rooms and rubbish attitude from staff!!!

The hotel was very clean parking was good Very friendly staff allways willing to hejo allways smile

The hotel was very clean parking was good Very friendly staff allways willing to hejo allways smile

Sorry to say this place is cheap for a reason ....carpets were filthy....dust everywhere ....heating didnt work ....window was open on arrival (december)everything that was bolted to the bathroom wall was hanging off ....shower tray filled up whilst showering and had the last persons soap stuck to the base ....came back to the room late and the guy on reception was asleep under the reception desk ....need i go on?? ...

Sorry to say this place is cheap for a reason ....carpets were filthy....dust everywhere ....heating didnt work ....window was open on arrival (december)everything that was bolted to the bathroom wall was hanging off ....shower tray filled up whilst showering and had the last persons soap stuck to the base ....came back to the room late and the guy on reception was asleep under the reception desk ....need i go on?? ...

My room clearly had not been cleaned prior to my stay. When i arrived (at about 2am as I’m a travelling musician), i popped to the loo but first, needed to wipe off brown smears with a baby wipe, which wasn’t very nice. I went to bed and the bed was ok. I woke up however with some red sparkley sequins stuck to me - i didn’t go to bed with any sequin-adorned attire so i’m not quite sure where they came from. Once I stood up and walked to the bathroom, i stood on a rather sharp sewing needle protruding from the carpet. It hurt, but i’m guessing it may have hurt more if it was a child that stood on it instead!! My room was freezing, but that was attributed to the fact that my window could not physically close. It also had a big crack in one of the panes. There was no information for guests in the room, so myself and one of my friends met in the restaurant and hoped we were still in time for breakfast. There was no menu, and when asked what was available, the member of staff hesitated and offered bacon and eggs. We decided to just have a pot of tea... then minutes later had emails confirming a payment of £5 each charged to our rooms. £10 for a pot of tea? I think it may be cheaper going to the Ritz. Overall, definitely going to request a refund. Photos taken and everything. I’m all up for supporting these independent hotels, especially seeing as i’m travelling around the UK all the time. The price was fab for the room, but still not worth the money.

My room clearly had not been cleaned prior to my stay. When i arrived (at about 2am as I’m a travelling musician), i popped to the loo but first, needed to wipe off brown smears with a baby wipe, which wasn’t very nice. I went to bed and the bed was ok. I woke up however with some red sparkley sequins stuck to me - i didn’t go to bed with any sequin-adorned attire so i’m not quite sure where they came from. Once I stood up and walked to the bathroom, i stood on a rather sharp sewing needle protruding from the carpet. It hurt, but i’m guessing it may have hurt more if it was a child that stood on it instead!! My room was freezing, but that was attributed to the fact that my window could not physically close. It also had a big crack in one of the panes. There was no information for guests in the room, so myself and one of my friends met in the restaurant and hoped we were still in time for breakfast. There was no menu, and when asked what was available, the member of staff hesitated and offered bacon and eggs. We decided to just have a pot of tea... then minutes later had emails confirming a payment of £5 each charged to our rooms. £10 for a pot of tea? I think it may be cheaper going to the Ritz. Overall, definitely going to request a refund. Photos taken and everything. I’m all up for supporting these independent hotels, especially seeing as i’m travelling around the UK all the time. The price was fab for the room, but still not worth the money.

Great stay yet again. The room was quiet and clean. Thank you.

Great stay yet again. The room was quiet and clean. Thank you.

Excellent experience as always. My children and I are regular visitors and will keep returning.

Excellent experience as always. My children and I are regular visitors and will keep returning.

Loved the quaint location and such a great place to relax.

Loved the quaint location and such a great place to relax.