Although I’ve had amazing experiences in the past, this time was extremely different. Upon arrival the front desk lady was extremely rude if it wasn’t for the other guys at the desk I wouldn’t have been able to purchase another room. Leo and Christian at the restaurant/ bar we’re the only reason I would consider having a cocktail at the bar they were super nice and professional! Housekeeping came to my room 1 time during a 3 day stay. On the day of checkout valet took my bags but to my surprise once at the airport no bags were in my trunk...so yes I missed my flight. I wouldn’t recommend this place especially on weekends as they are “busy” which is the excuse I heard multiple times when they made numerous mistakes.

Although I’ve had amazing experiences in the past, this time was extremely different. Upon arrival the front desk lady was extremely rude if it wasn’t for the other guys at the desk I wouldn’t have been able to purchase another room. Leo and Christian at the restaurant/ bar we’re the only reason I would consider having a cocktail at the bar they were super nice and professional! Housekeeping came to my room 1 time during a 3 day stay. On the day of checkout valet took my bags but to my surprise once at the airport no bags were in my trunk...so yes I missed my flight. I wouldn’t recommend this place especially on weekends as they are “busy” which is the excuse I heard multiple times when they made numerous mistakes.

Nice

Nice

The hotel was pretty good . Room was clean , it can be cleaner but it is aceptable . Great service.

The hotel was pretty good . Room was clean , it can be cleaner but it is aceptable . Great service.

We stayed in a privately owned condo in this hotel. Although the front desk will check you in, they have no control over the unit. There were no tissues, extra toilet paper or amenities in the bathroom and no dish soap or towels in the kitchen even though it is a full kitchen. The hotel won't supply anything and I called the management company for the unit 3 times with no response. So beware you must shop to enjoy your vacation and don't expect additional service. There is also a resort fee you must pay but the concierge and the beach and bar staff are good. The hotel is a little "tired" and could be cleaner.

We stayed in a privately owned condo in this hotel. Although the front desk will check you in, they have no control over the unit. There were no tissues, extra toilet paper or amenities in the bathroom and no dish soap or towels in the kitchen even though it is a full kitchen. The hotel won't supply anything and I called the management company for the unit 3 times with no response. So beware you must shop to enjoy your vacation and don't expect additional service. There is also a resort fee you must pay but the concierge and the beach and bar staff are good. The hotel is a little "tired" and could be cleaner.

HORRIBLE just terrible customer service! we waited 1 hour and the room was just in terrible condition!

HORRIBLE just terrible customer service! we waited 1 hour and the room was just in terrible condition!

The check in was very confusing and inefficient, the refrigerator didn’t work right and the propriety manager was not responsive

The check in was very confusing and inefficient, the refrigerator didn’t work right and the propriety manager was not responsive

It was within walking distance of shopping and dining. A nice grocery store one block away. The Kruieg coffee maker didn’t work in our room. And the microwave made a heck of a racket. The apartment was fairly comfortable. The staff was friendly and courteous.

It was within walking distance of shopping and dining. A nice grocery store one block away. The Kruieg coffee maker didn’t work in our room. And the microwave made a heck of a racket. The apartment was fairly comfortable. The staff was friendly and courteous.

This is not a direct book through hotel, which was a huge pain! The website for ERO rentals is not secure and they want you to send a picture of your credit card and license which is not a good way to do business. This also means you don’t check in with front desk and different cleaning service. Felt a little harassed about what time we were getting there so someone could meet us. We were driving in felt like I had an appt time instead of enjoying the drive. I had to text 30 min prior to our arrival which I did and then there was no one to meet us and we were able to check in with front desk. Then there was no coffee in the room (I was so looking forward to morning coffee on the balcony) it took a couple days to get coffee. Stains on the carpet and shower and cabinets need repair. Would not stay through them again but would book directly through hotel!

This is not a direct book through hotel, which was a huge pain! The website for ERO rentals is not secure and they want you to send a picture of your credit card and license which is not a good way to do business. This also means you don’t check in with front desk and different cleaning service. Felt a little harassed about what time we were getting there so someone could meet us. We were driving in felt like I had an appt time instead of enjoying the drive. I had to text 30 min prior to our arrival which I did and then there was no one to meet us and we were able to check in with front desk. Then there was no coffee in the room (I was so looking forward to morning coffee on the balcony) it took a couple days to get coffee. Stains on the carpet and shower and cabinets need repair. Would not stay through them again but would book directly through hotel!

Awesome place to stay.. didnt realize how nice of a place this was. Dont forget to bring a tip for the bell boy when you arrive and depart.

Awesome place to stay.. didnt realize how nice of a place this was. Dont forget to bring a tip for the bell boy when you arrive and depart.

Horrible The resort catered to their Jewish clientele We celebrate Easter That notwithstanding Sub Sub par customer service Will recommend anyone to NOT stay there #kosherized

Horrible The resort catered to their Jewish clientele We celebrate Easter That notwithstanding Sub Sub par customer service Will recommend anyone to NOT stay there #kosherized

Seamless booking.

Seamless booking.

Stay was ok... valet parking people was disrespectfull though.

Stay was ok... valet parking people was disrespectfull though.

Overall a good trip besides not having my room ready when promised

Overall a good trip besides not having my room ready when promised

This was a private rental from

This was a private rental from

Nice area for a hotel, upscale, good views.

Nice area for a hotel, upscale, good views.

When we booked we supposed to stay in an hotel !! Or not it was an apartment and the service in charge was not at the hotel There's no hot water during 2 days The lights bulbs in bath room and bedroom where missing No room services during all the stay or they says after 3 days we have to paid for! Don't gives to your customers such reservations Thank you Charles SETBOUN

When we booked we supposed to stay in an hotel !! Or not it was an apartment and the service in charge was not at the hotel There's no hot water during 2 days The lights bulbs in bath room and bedroom where missing No room services during all the stay or they says after 3 days we have to paid for! Don't gives to your customers such reservations Thank you Charles SETBOUN