Well, I’m going to tell you in as few words as possible. As service animal owners know, it’s illegal to take a deposit for your animal but in addition to a $25 cash deposit, they wanted to charge $10/night for our dog to stay there. The first thing the clerk said while texting his boss was “We want to see his certificate (also illegal) I informed the clerk of the illegality of the things he was asking but I went ahead and offered a $25 deposit. We then went to the room and within 5 minutes the clerk was at the door asking us to leave. Shame on Hotels.com for not schooling the owners on this point as well. Saying “perhaps they have rules in place…”. We left only because hetels.com offered us an immediate refund! Never, ever stay here if you have a service dog or love dogs in general. I have already complained to the Attorney General’s office of Arizona .

Well, I’m going to tell you in as few words as possible. As service animal owners know, it’s illegal to take a deposit for your animal but in addition to a $25 cash deposit, they wanted to charge $10/night for our dog to stay there. The first thing the clerk said while texting his boss was “We want to see his certificate (also illegal) I informed the clerk of the illegality of the things he was asking but I went ahead and offered a $25 deposit. We then went to the room and within 5 minutes the clerk was at the door asking us to leave. Shame on Hotels.com for not schooling the owners on this point as well. Saying “perhaps they have rules in place…”. We left only because hetels.com offered us an immediate refund! Never, ever stay here if you have a service dog or love dogs in general. I have already complained to the Attorney General’s office of Arizona .

No garbage can or soap. Dirty tub. Noise from smoke alarm, people talking and a dog barking.

No garbage can or soap. Dirty tub. Noise from smoke alarm, people talking and a dog barking.

Booked hotel on hotels.com. When we got there to check in, the people in the office said they were full. We said we have a reservation and we already paid. They said they have no rooms, and it's non refundable. They were rude and the most unprofessional hotels workers I've come across.

Booked hotel on hotels.com. When we got there to check in, the people in the office said they were full. We said we have a reservation and we already paid. They said they have no rooms, and it's non refundable. They were rude and the most unprofessional hotels workers I've come across.

Dirty smell was horrible dirty towls

Dirty smell was horrible dirty towls