The location is good, the barkada room is very convenient for big groups. However, they were very unhelpful. You will only be able to access the floor where your room is located which is a big hassle if you’re staying there for an event i.e. getting your make up done in a different room or prepping for a wedding that’s being held in the same hotel. You would probably say, you got what you paid for, but for the amount we paid? We COULD have found somewhere else that offers better amenities and customer service.

The front desk officer, i noted her name was Eda, was extremely defensive when we voiced out our concerns regarding the access card. We weren’t offered assistance when bringing up our bags. It all felt very inhospitable.

location

rooms very small, not good value

Staff mostly were good

Booked 2 separate Rooms for 6 people ( 5 adults and 1 child ) emailed them a few days before arriving to notify them there would be 7 of us and to make sure we could still fit in the two rooms. Arrive and told we have the LARGEST rooms but on going to the rooms found both had a very small double bed so 2 beds for 7 people, went to reception and complained to be told nothing else available. Walking away to go shopping my partner told the staff I wasn’t happy and pissed off so on returning found they had changed both rooms, the first a small double bed and single bed and the other room 2 single beds. Staff didn’t make any attempt to move our belongings from the old rooms to 2 floors up and we had 2 very uncomfortable nights squashed in the small rooms

The location was good, it's on a quiet street and close by two shopping centres. The beds were comfortable.

It could have been cleaner. There were wet patches on the carpet, the bathroom fixtures had soap scum and the plastic bath mat was yellow.

The staff was vary kind And attentive to our needs. We have already rebooked a 4 day stay next month. 😃

The facilities were nice though we didn’t try to go into the pool. Ot had a resto which was favorable to us. The staff were very accommodating. Free breakfast was okay.

None

Room, clean

The staff responded to our concerns swiftly. There were maintenance issues that were immediately addressed. They changed our rooms when I voiced concerns about the faucet, shower head in the previous room. The hotel was very modern looking, the second room was spacious, the staff very nice and helpful.

The hotel waiting area ( on the side of the reception) was a bit dark for me. I think they should put more lights in that area. Also the hallways were carpeted, so it was not easy to roll the luggages.