location and good service

we liked everything

Location and the beach was clean with good service.

Got 2 rooms that overlooked at the whole platinum roof of the hotel!! The pictures in Booking show palm trees!! Very disappointed to spend so much money and come all the way from Argentina to see a horrible roof top! The room seemed old and the furniture needed upkeep. The wood furniture was discolored.

location pool beach pool bar and restaurant

rooms a little outdated

beautiful location on the beach

understaffed

Beautiful location on the ocean front with free use of beach chairs included in the cost. Nice pool with attendant staff. We had a room giving a view of the pool and sea which also had a balcony.

The food menu for dinner was somewhat fussy and costly. However the town of Vero Beach is very nice and there are plenty of options to dine with the Lemon Tree being our favourite. Our big gripe and frustration just now is that despite the cost of the stay being taken from our card before our arrival the hotel insisted on taking the sun again plus $100 a day for incidentals. This is pending and we are assured that this will be resolved without the sum being taken twice. The hotel suggest that this is due to the “third party” which will be Booking.com. This has taken the shine off an otherwise relaxing and enjoyable stay. How about stepping in here Booking.com?

location, ambiance & employees

fantastic location, beautiful view, great staff

check in was delayed by 1 hour (at 5pm) construction was happening at the beach first week of January when we were there ( machine noise)

great location, nice and comfortable rooms, very clean, very nice staff, well done

nothing

everything

nothing

location

Cleaning

pool area / lounge was great! room was extremely comfortable.

room was not ready at promised check in time. took an additional hour and 45 minutes. really disrupted our plans for the evening.

pretty and maintained well

nothing

Customer service

The fact that there was no free breakfast.

The staff was pleasant and knowledgeable. The rooms and public areas were clean. Pool was beautiful. We had a nice time and enjoyed the amenities and beach.

The location cannot be beat. The vibe is very South Beach and trendy. The rooms were well-accommodated.

The front desk was not responsive to our requests. We made multiple requests, both in person and through the app, for a blanket and for an additional luggage rack. Neither was ever delivered. In addition, we inquired about the resort fee being charged for the two days of hunkering down during hurricane Ian when no facilities were accessible. The response was that no one has asked about that. Additionally, we were not happy to hear barking and howling dogs in the room next door at all hours.

Room was nice.

I booked this for my parents that are 88 years old during Ian. You but them on the 4th floor. Elevator went out and they had to manage all those stairs. When they checked in and saw their age why didn't you consider that. I even called ahead and let you know they were coming and how old they are. Very disappointed.