Customer service people were very friendly.

It's an old building so could hear lots of goings on outside of ur rented room..doors don't close quietly, at all.

Air conditioner worked

1. On arrival mid-afternoon, no front desk staff or any staff to be found. After 10-15min. On man arrived, super unfriendly. Maybe I woke him up? 2. Room appeared clean at first then noticed gummy rug & long dark hairs in bathroom…not mine. 3. Early evening the fire alarm went off. Staff did nothing to evacuate guess or to provide any direction. Most guests wondered about, a three of us went to the posted muster point. 4. Noise. From kitchen hvac system near 2nd floor rooms and poor crying baby in room next door.

The location with lots of parking spaces and free water bottles.

My room had no kitchen, it had a non function stove with a instruction not to use it. The room was nowhere near over 300 sq foot as it advertised on booking.com. The room was poorly insulated, we could able to hear everything when my next door neighbors talked. There were no coffee cream, we had to go downstairs to ask for the creams whenever we wanted to drink coffee.

Nothing

Keys had to be reset every day! We would go up to our hotel room on the 2nd floor and the cards wouldn't work, we would then have to go back down to reception, have them recoded and back up to our hotel room every day! No elevators, walk up the stairs with all your luggage. (no help, no trolley etc) Staff never followed through on any of our requests They do not clean your hotel rooms even if asked to. Why are you expected to sleep in unmade beds, and uncleaned bathrooms, for 5 days, and still pay full price? On our first evening at 4 AM, we were woken by neighbours, with the television blaring. They ignored our knocking. They ignored the reception's phone calls, they ignored the reception's knocking and at 5:40 AM the police arrived and kicked them out, needless to say, we got no sleep...

The location is good. The bed quality was nice as well. The day staff was great. Downstairs

Asked for a crib and it was confirmed that we would have one but when check in we were said that they gave it to someone else. Very noisy : not only the windows are not good and it gives directly on the street but you could also hear everything your neighbor were saying and when they were flushing the toilet or using the tap.

Loved the room, family room It was nice and clean

The pool looked super dirty and the hot tub was down, also we had ppl next to us that we could hear as if we where in there room, walls where thin

Always great

Location

Poor breakfast and not detailed cleaning