Great for an early flight!

The check in desk refused to help my black employee check-in for her prepaid hotel booking. While trying to resolve the situation on the phone they made me wait for 25 minutes, while they helped several other customers and hoped that she would go away. They finally agreed to speak with me on the phone, provided me with a credit card form which took 1 minute to complete and let her into the hotel once I got mad at them on the phone. When my employee asked to speak to the manager, the employee said that she was the manager.

para quem vai viajar cedo check in pela manhã hotel dentro do aeroporto muito bom com restaurante muito bom tambem.

nada a sugerir

Yes

The price

at the check in, as I mentioned my girl has allergic to pets fur, the staff immediately arrange another room for us, and also concern if my girl is allergic to feather as well, that is an amazing experience when you are tired after long flight and they have actually done issuing the room card for us, feel so good to the service team there.

as last minute booking for the room, it's a bit pricy for a night stay, would book the room earlier next time.

Fantastische Lage, Schallisolierung und ein einmaliger Ausblick. Tolle Betten, feine Pflege Produkte und ein professionelles freundliches Team.

Location, location, location, plus staff is amazing

Pricey, but location worth it!

Location is good.

Made arrangements for wheelchair help in the morning to catch plane but nobody came. The price of food is way to expensive .

didn’t have breakfast

Cant think of any

Conveniently attached to the Vancouver Airport. Our bed was comfortable and there were lots of snacks as well as beverages in the fridge. The body products they offered were high end and were lovely to use after a long flight.

The elevator entrance was narrow from the airport to the hotel.

Great location for an early departure from airport

There was blood on one of the light switches

This is a great hotel. Rooms are spacious, quiet, have lots of great amenities

Location and convenience for getting on an early morning flight.

Have stayed here before, this time air quality on 6th floor was beyond poor as it was filled with jet fumes making it nearly impossible to sleep. Air filtration needs to get upgraded or repaired on that floor.

That checkout was noon.

Beds, room wasn’t fully clean, TV not working, over priced, not worth money, awful walk from terminal, 5 emails to check out between 5 and 8 am, carpet old and dirty, just a waste of money.

Location in airport

Nothing

The location can't be beat for getting to early morning flights. The room was quiet, well-appointed, and staff welcoming. The amenities provided are very workable.

The walk to my room from the elevator was a little long, rolling a bag on the carpet - but that's a minor inconvenience.

Had to look after my own bags. No staff available to assist.

The room was clean but most of all the staff were exceptional. The concierge had not even stared his shift before he ran over to assist with our bags, the staff at the front desk went above and beyond and as someone travelling with allergies, the assistance from the waitstaff and kitchen to ensure that the meal catered for my needs was beyond a 5 star experience. I would highly highly recommend this place.

Convenience of location. Our terminal was literally down the stairs from the hotel for our flight.

N/a

The room, was spacious, clean with excellent bathroom area

The upholstery in the restaurant. Needs to be changed as It is worn out

Location as we were flying out the next day.

Rather expensive since we arrived at 10 pm and had to check out the next morning at 10 am.

Great location for an early flight!

All good

I like that I can get off the plane and walk to a luxury hotel right at the airport. The rooms are clean spacious and comfortable with views of the planes coming and going. We enjoy the bar and restaurant.

I liked everything.

The best part of this hotel is the location right in the terminal of the Vancouver airport. We actually upgraded to the club floor room with a view of the runway once we got there.

It's pretty expensive even without the club floor.

The location of the Fairmont Airport is its best feature. We loved watching the airplanes coming and going. Our Club Floor room was very comfy and the food was great. The concierge service up there was very helpful

Literally, the only thing we didn't love was the price. We knew we were paying more when we chose the club floor and we really needed the room on this date and for this occasion. We would do it again despite the price.

Arriving at Midnight, I was really glad to have this hotel in the airport. The bathroom is amazing -- a huge bathtub that was really relaxing after a long flight. The room was clean, comfortable, and really quite! Is it more expensive that other airport hotels? Yes, but it is the only one in the airport, so you have to pay for that convenience, and do not have to fight with luggage after Midnight. Since I was renting a car the next morning [and the rental agency was already closed by the time my flight arrived], the hotel was a perfect choice. I saw some folks sleeping on the floor of the airport waiting for a morning flight. I am glad that I had the resources to stay at the Fairmont. BTW, the receptionist at the check in counter was delightful! Such a pleasant, welcoming attitude.

N/A

Definitely love how convenient its location. While staying there, I would highly recommend upgrading to Gold.

Location and comfortable bed and shower and bathroom facilities

receptionist mistakenly directed us to a different room from what we normally have so had to change rooms! Problem was that it was like a physically challenged room and did not have the usual excellent bathroom with. tub and shower and the configuration that we have enjoyed over several previous stays. long line up for breakfast which was unsatisfactory and we were told a minimum of half an hour wait for a table, let alone getting any food - with a flight to catch of course. So we ate in the airport terminal Such a shame! The restaurant looked extremely understaffed.