That it was across the street from an Ottawa police station lol but because of how close it was to my work site.

That the pool and hot tub were not available

Hotel was really clean. Beds were comfortable and the room was very spacious. Also the front desk clerk was kind and friendly.

The bed was comfortable

The bathroom floors were not very clean. The ice machine was broken. The mini frige made a funny sound all night. I called the front desk 3 times before someone answered. I wanted information on a late checkout. The lady informed me she could not help me and i would have to call back in the morning which defeated the purpose. Lastly we came down around 10:40 wanted to grab something to eat and the lady in the dinning area closed the door.

We chose the Disability Accessible King Room (#207), and i must say, we were pleasantly surprised. The room was large and well appointed. There were plenty of electrical outlets and the lighting was good. Staff was helpful and courteous, even though they were quite busy with the Canada Day rush. The roll-in shower had a bench, and an adjustable shower head. We did not use the vending machines, but they appeared to be well stocked. We would definitely stay here again, for the right price.

If I had to be picky, i would mention the lack of counter space in the bathroom. There was a small side table, but it was not really big enough to lay out our toiletries. My partner felt that the bed wasn't terribly comfortable, but i thought it was "okay" for one night. There was no soundproofing, so we could hear people in the hallways, but they did request that folks try to be quiet after 11pm. Their visitor website stated that there was an ice machine on the first and third floors, but there wasn't one on the first, so i ended up going to the third, where it was, conveniently, beside the elevator. A bit of a hassle for a person with mobility issues, but again, it's only me being "picky". The breakfast room was a little cramped, but they had hot and cold food choices, so that was a pleasant surprise. The decor is a bit dated, but overall, it was a pleasant experience for us.

The rooms were newly renovated and spacious.

They did not have their pool open and that was not advertised. My child was very upset as this was the reason we picked this hotel.

It was horrendous. I have stayed at SO MANY hotels and this was just ridiculous

Everything. The bugs, the mould, the no toilet paper holders in every room, and the old lights. “Newly renovated” the only renovated rooms are on the 4th floor, which they only put people in when they complain about the room they originally got, due to cleanliness. We were there for one night and 3 people including us had to switch rooms. And even the 4th floor rooms have silver fish bugs!!! The front desk customer service was horrible. I contacted the hotel management two days ago and have heard nothing back. I will add photos of everything below

Honestly, nothing.

For 50 dollars more, I could have stayed at the Holiday Inn down the street which is by far cleaner, more professional and updated. Staff here was incompetent when asked if a designated smoking area, told there wasn’t. Walked out the door and saw ash towers to the side. Also, told no side door to use for smoking outside, and there is. Paint chipped everywhere, slow elevator, little amenities. Very disappointing. Also had to pay $50 extra to stay an extra hour after check out time when the Holiday Inn let us stay 3 extra hours free of charge.

We didn’t have breakfast there but we had a take away breakfast which was excellent.

The bathroom was old and dirty. The rest of the room was fine