The area the atmosphere

The heat.

The beds were very comfortable. Being so close to the airport, there wasn't so much air traffic noise. The pool area was beautiful. The room was spacious and modern. The full closet was unexpected but so nice to have. The living room area was very comfortable and welcoming.

The beds were quite low to the floor, but still comfortable for sleeping. The air didn't get as cool as we prefer, but we were on the 5th floor so that could be the reason. No other complaints for our stay.

Ligging,clean hotel

Niets

Large room with kitchen facilities, very comfortable and quiet despite this being a large hotel. Very clean, it gives the impression of being new, pool clean easy to access. Downstairs the bar had live music of a very good standard, and all the staff I met were friendly and helpful.

Suites were good size

Rooms were not clean. Had a huuuuuuge spider web hanging from my ceiling. Most of the elevators were broken. Rooms were run down.

I didn’t get what I booked it was terrible I brought it up with the staff they was very mean and said take it up with booking. I spent so much money on this trip and my stay was terrible I was downgraded and put in a room with a noisy machine next to it. I didn’t get no king bed or any view which is what I picked this hotel for.

The gentleman who was serving people at breakfast was very sweet and kind. He was honestly the best part of the entire stay. Jorge I believe was his name and he has served us in the past as well. The shuttle drivers were great and very friendly.

The front office receptionist was extremely rude and seemed "put-off" that I was wearing a mask. I spoke clearly and loudly but she repeatedly indicated that she was annoyed that I was wearing a mask while talking to her. She also interrupted me several times and did not know what an ADA room meant that I had booked for my family member who was recovering from a femur fracture. She put us on the 2nd floor and made no effort to ensure we could get to the room without difficulty. The server in the lounge was more than rude when we grabbed the menus from the bar to look over. He was mad that we didn't wait for menus to be brought over. The service went down hill from there. There were also blood stains on the door frame around the bathroom door. Usually we love staying at this facility but unfortunately, this was not a good stay.

Excellent location! Super close to a lot of the hot spots in Downtown Phoenix and Tempe. Ample parking and spacious rooms.