LOVED the location. Rooms were great - good size, reasonable, amenities, etc. Service was fine - not overly friendly but got the job done. Really appreciated the convenience of the commuter water transport. Per the prompt: didn't do the breakfast since it wasn't free.

Would be great if the hotel had more relationships with local attractions and provided that information proactively, esp. given its location.

We are Hilton members but decided to book through your site. I would like to tell you about our experience which I can say disappointed doesn't; event come close. Arriving at the hotel we see nowhere to park. I had to walk into a very confusing area that did not look like a hotel lobby with the check in desk tucked into the side to see the person on their cell phone. WHen I asked where am I supposed to park she quickly gave me directions (that I had to ask her to repeat) where I had to go drive down the street, behind a black gate....... I booked a "King Room with Balcony & Harbor View. Not obstructed view that has a balcony with weeds growing under foot, rotting wood to look at and I had to hang over the balcony to get any good view. Forget about taking pictures. There was fog on the sliding glass doors (obviously the seal broke) that were also filthy dirty that you had to squint to see outside. The carpet felt dirty, you had to hold down the toilet handle when flushing or it would not flush, the shower head looked like it was bought at WalMart it was so small and cheap looking We asked for extra blankets and had to wait an hour for someone to bring them. We paid extra for the breakfast, which was also a disappointment. We were in this big room, floor to ceiling windows that were also filthy dirty and fogged due to the seal broken on those also. The tables & chairs had these black covers on them. We had to change tables 3X because the tables were full of crumbs and food from the last guests. The food: potatoes & grits that were in a chafing dish that I guess was not on were cold. Is that safe? The syrup is sitting in direct sunlight. Is that safe? The only thing that was hot was the coffee. The hostess that walked to our table to take dishes had nail applique jewels. Is that allowed in any food service employee? I do not need to have one of those fall in my food.

We are Hilton members but decided to book through your site. I would like to tell you about our experience which I can say disappointed doesn't; event come close. Arriving at the hotel we see nowhere to park. I had to walk into a very confusing area that did not look like a hotel lobby with the check in desk tucked into the side to see the person on their cell phone. WHen I asked where am I supposed to park she quickly gave me directions (that I had to ask her to repeat) where I had to go drive down the street, behind a black gate....... I booked a "King Room with Balcony & Harbor View. Not obstructed view that has a balcony with weeds growing under foot, rotting wood to look at and I had to hang over the balcony to get any good view. Forget about taking pictures. There was fog on the sliding glass doors (obviously the seal broke) that were also filthy dirty that you had to squint to see outside. The carpet felt dirty, you had to hold down the toilet handle when flushing or it would not flush, the shower head looked like it was bought at WalMart it was so small and cheap looking We asked for extra blankets and had to wait an hour for someone to bring them. We paid extra for the breakfast, which was also a disappointment. We were in this big room, floor to ceiling windows that were also filthy dirty and fogged due to the seal broken on those also. The tables & chairs had these black covers on them. We had to change tables 3X because the tables were full of crumbs and food from the last guests. The food: potatoes & grits that were in a chafing dish that I guess was not on were cold. Is that safe? The syrup is sitting in direct sunlight. Is that safe? The only thing that was hot was the coffee. The hostess that walked to our table to take dishes had nail applique jewels. Is that allowed in any food service employee? I do not need to have one of those fall in my food.

Location

Housekeeping didn't wait for an answer and began trying the door before checkout time.

The breakfast had a very good variety of food which was well prepared and delicious.

Can't think of anything.

Great location at Inner Harbor. Large room with big bathroom and everything else I needed - water, coffee maker, fridge, desk. Helpful check-in staff. Quiet

Wish my stay was longer. Planning on staying again

The room was clean

Check In with the parking was not made clear

Close to harbor.

The rooms are old & outdated, not worth the price I paid. There are no vending machines on site for drinks & snacks.

Location

Location

Chef, very pleasant and welcoming

Old Old elevator Bathroom dirty Sink dirty

The beds a comfy and being on the water.

Parking you have to Pau for.

location and harbor view!

not valet, no one assisting with bags/luggage parking was terrible l

The breakfast area was okay. However on this morning the coffee was empty and took awhile for staff to come out and fill it up. The cook staff at buffet was attentive. However there were no plates or utensils on the buffet. Only paper plates and plastic utensils. The server didn’t have an answer as yo why.

The bathroom toilet in our room could have been cleaner. There was a grey ring around the rim. More bleach should be used.

nothing

how they had me park

The managers reception was nice

The selection of snacks and goods was kinda small and there was no where else to get food or drinks (aside from restaurants) I dont know if the design of the interior makes everything echo, but all you could hear after 7am was slamming doors. Not a fun way to wake up

All is good

Nothing

The buffet style breakfast was amazing. The staff were kind, understanding and welcoming. The lobby is absolutely beautiful…

The staff were absolutely fantastic. Booking dot com doesn’t tell you that they don’t offer patio in a king size… The shower curtain was dirty, the carpet needs to be washed, the couch needs to be replaced it’s stained up and smells, there was no screen over the balcony so you couldn’t leave the door open and the wall paper was peeling

Did not get breakfast, only coffee in room came with the room.

No breakfast items in AM that came with the room. The drawers wouldn’t stay closed in the room and had to wedge napkins in them. There was water damage in the bathroom and the shower dripped nonstop. The desk lamp was rusty and lamp knobs were all loose and felt like they were going to fall off. Also the “clean” hand towel had lipstick on it. The location was great but the room was pretty ghetto.

Location to the American Cruise Line port for a cruise.

It was all good.

Exactly what we were looking for