Good breakfast!

In my room coffee machine I could not use.

very clean with excellent room features

the AC system did not work at all. totally shot.

It was clean.

A bit difficult to get back on the road.

Room is always clean and sheets are very comfortable

My check in process was horrendous staff and manager didn’t welcome me. I wasn’t treated like they cared to assist me. This is the first time I’ve been treated this way. I told them the reservation was made by me for me and my spouse but he was on his way and they refused to check me in even though it clearly stated on the third party confirmation that I made the reservation which I showed them on my phone. Also I used my cc to book it and I told them. I had to sit for an hour in the lobby to call booking so they could add me officially and even though the customer service rep was on the phone and added my name to the reservation they still didn’t want to check me in. I called my spouse on speaker and they front desk guy and Tammy still gave me a hard time. It’s always a breeze checking in and these reps just wanted to give me a hard time. Even while I was sitting waiting on customer no one asked if I was ok or getting through they treated me as if I didn’t deserved to be at a hotel. I almost felt scrutinized. They scorned my id passport as if I was nobody. I didn’t appreciate the treatment I received from these two reps. I’ve always watched how this guy treats people of his same race and it’s never good this is why I’m always trying not to check in with him on my visits to the hotel. This time the other person was busy even though she was of no help either. She said she was the new manager and that’s not how she did things. I guess dealing with people in a courteous manner wasn’t a part of her training. They were even talking about me in front of my face saying it had been quiet all day n now look what happened. Imagine how I felt knowing this isn’t your usual reaction to people at the hotel and there was no one to help. She eventually checked me in and handed me my cards and she didn’t say a word.

The pool area was nice.

The bed was hard.

Location

Service, cleanliness, odor on the fourth floor, availability of luggage carts and elevator.

near airport

poor food selection in market place

Room was clean and inviting. Bed was super comfortable.

The man at the front desk was rude upon arrival. My boyfriend and I arrived around 10:30pm, and I assume the front desk clerk was supposed to get off before we arrived. We waited to be called upon, and the gentleman invited us to the counter, stating "I guess I can take you... I'll never get home." Upon me paying for the room, he loudly stated that because I was using a pre-loaded debit card, I would have to wait 30 days for my security deposit to be returned to me. As a customer service worker myself, I felt there could've been more soft-skills utilized at that time, especially considering my initial interaction with the clerk was that he was annoyed we wanted to be checked-in. This made my initial encounter at the hotel very displeasing, but I did enjoy my overall stay.