the location was great

when my king bed wheelchair accessible room was not available due to room maintenance, the gentleman who checked me in offered me a room with a double bed and roll and shower for $88 a night for two nights, discounted from the rate that I booked which was $100 a night. First of all the charge on my card is $352.76, more than twice what i expected, PLEASE corrent this as soon as possible!! Also, the accessible room i was given was at the very far corner in the back of the hotel. The doors all around the perimeter of the hotel had not yet been updated since they were not used during Covid so the main entrance to the hotel was the only way to get in that meant, I had to take my luggage in my wheelchair Down a very long Corredor, which was carpeted. Since I am not the strongest, it's much more difficult to travel that same distance on carpet. There is no close by entrance or elevator the room was also carpeted, and I understand that that's for guests comfort but for me, it made even getting around the room with difficult. The chair was broken, and after to request, it was replaced on my second day, but the room was not serviced. And the other thing I want to mention is, it would be nice to just make sure the gap between the bed in the wall and all the spaces in the room are wide enough for a wheelchair. All of the accessible stuff I would just like to bring to your attention, but the room charge I would really like rectified immediately please. Thank you! Mona Sani #510.708.1008 [email protected] confirmation #: 4241921391

Right off the freeway

The room had cobwebs. The window wouldn’t shut properly and I was on the ground level. It made the noise from the freeway unbearable. The staff at the desk was rude and condescending.

All staff were friendly & professional. Quick resolution to an unacceptable room & easily changed to a much better Cleaner Room. Everything was good in 2nd room.

1st Room looked like it needed vacuumed & there were dirty baby handprints on glass floor to ceiling window. We were ok with those issues but ultimately the kingbed white sheets that were soiled with a Pink/Red Stain made me decide to call front desk. Front desk attendant was very apologetic & took care of the situation immediately.

Gym

Hotel rooms had cocorochs and not clean sheets. They didn't try to solve the issue.

Room was clean and smell good 😊

Second hand smoke throughout the property.

That various online sources claimed room availability with online reservations, and all at the same price rate!

That after my lady called and was told there were rooms available, and even after I placed a separate online reservation (with several confirmation emails assuring me of a successful reservation) I was refused service. Worse yet is the very distinct feeling that the "gentleman" working the counter seemed to relish telling me "no" without once checking (or even pretending to check) the system for my reservation.

very loud, dirty