The location was perfect. Staff was friendly.

Cost was higher than originally quoted. Pool was small and quite busy, but very limited chairs available and no towels 1 of the 2 times we used it. Room was mostly clean, but when picking up, underneath things was disgusting.

Hotel right off the freeway, Nice Staff to greet you!

The desk seat in my room was full of hair, even the desk had hair on it.The hotel was booked guest we’re loud, I was right across from the side exit heard the door slam all night, guest walking back and forth.

Very convenient location to the mall, the room was spacious, nice set up. My son and husband enjoyed the pool. They had a bidet!

The towels had stains on them, gross

We loved the king suite with pull out bed. If you have kids this is the option to go with. The small sink and cabinets we had for snacks etc made it easy for quick lunches in the room before naps. Staff were very accommodating and friendly.

We had a few ants in the room on day 2, however the staff came in right away and swept. No other issues.

Very clean, good breakfast

Check in procedure was difficult due to booking through Book-it (third party). They couldn’t find my reservation due to my name being spelled wrong.

We were unable to stay at the property after we discovered a horrible smell in our room. Upon telling the front desk, we were told they would take care of it if we came back later. We came back in six hours and all they did was crack a window. The smell was so bad that the room was inhabitable for any family. We told the front desk once again and we were told they could offer us 10% of the room but there was nothing else we could do. I told the receptionist at the front desk we were leaving, and I watched her as she wrote down my name and phone number to leave to the manager, who’s name is Antonio Garcia. She informed us that Mr, Garcia would be reaching out to us the next day to discuss our refund, which he never did. When I called the property the following day, a man answered the phone and identified himself as Antonio Garcia. After I began summing up our situation, he transferred me back to the receptionist, who said that Mr. Garcia was not there and he would be reaching out to me the following day to discuss the refund. The next day, we still didn’t receive a call. I called the property again, and the same man answered the phone, who once again identified himself as Antonio Garcia. He at first claimed he had no record of our stay, then he claimed that we had checked out at 7am the following morning from our stay. After I told him I had seen his receptionist at the front desk take down all of my information, and that there was no conceivable way that he wouldn’t know what this complaint was regarding, he finally admitted that he knew who I was and that we had left the property at 10 pm that night. It was then when I realized that Mr. Garcia was the same person who I had spoken to the previous day who transferred me back to the front desk. This means the previous day, he literally, HAD PRETENDED NOT TO BE THERE AND TRANSFERRED ME BACK TO THE FRONT DESK.

Breakfast was great, loved pancakes and bacon. Bed was very comfy and bathroom lighting was nice. Also exercise room was top notch.

The room could use a bit of deodorizing and the tv remote was sticky.

The staff were very kind and welcoming, breakfast was excellent and the pool area was kept tidy and clean. the room was nice and location in relation to the pool(because we have little kids) was perfect!

No hot tub :( but we knew that prior to booking and that wasn’t a deal breaker, obviously!