The hotel is very nice. The location is nice. It looks great. The bed was comfortable.

The lady that checked us in was very rude and cold, coming from Charleston where we stayed and they were exceptionally nice. I was so shocked coming to this lady. We arrived at 11 PM. We were tired we just wanted to sleep . I had questions I asked her and she answered very cold, like I was bothering her and being an inconvenience to her. My husband bought water from the front desk later after checking in and the man was rude as well, like we were inconveniencing him. I also want to say I don’t like that we had no choice, but to Valet Park. I am not comfortable valet parking my car. I wish I would have realized this and I would’ve stayed somewhere else. I’m sure it was in the fine print I would have stayed somewhere else. I would have liked the option to park on my own and walk in. the room wasn’t fully cleaned. One of the towels had markings on it and in our fridge had two 1/2 empty bottles of water. Also on my way out after the valet got our car I slipped on vomit. It was disgusting. The morning staff/valet were friendly.

We loved the location of the hotel, we were attending a event at the convention center across the street so the location could not have been more perfect. The staff was friendly and we used the complimentary shuttle to take us to dinner. We loved the hardwood floors in our room and enjoyed the hotel restaurant. We look forward to staying at this location again.

There is a significant amount of noise from traffic in the room.

Clean

No pool

The lobby and adjoining areas were very nicely appointed.

Too easy access to the hotel rooms. Anyone could walk in and go up to any floor. Elevators should be accessed by room key only.

Proximity to local attractions.

At some point in the night the AC switched from cool to heat and we weren’t able to change it back to cool! There was no fan or ability to crack a window! We woke up at 2:00 on FIRE and could not sleep. $30 parking -no one helped us regarding parking (valet, registration or check out) they said i should receive emails to register, but i never did & the guy at the parking desk was zero help. thankfully i didn’t get towed in the night.

Beautiful lobby, great bar, clean and comfortable room.

Our room faced a busy street and it was very loud, making it hard to sleep.

Was not an option for breakfast at this location

Have my room ready and not try to put me in something I have or going’s to pay for at the hotel advertise rate of $215.00 then change me at $ 600.00 a night.

Great location

Parking was pricey

Great place for UT Family Weekend!

I wish the walls and the windows were a little more soundproof

The location was great.

Location, staff and overall hotel.

The coffee shop charged 5$ for a Luke warm coffee out of a pump container. Good hot coffee is a MUST at a hotel. This was disappointing.

It was clean workers were very helpful 

Everything was good with stay there again

We went celebrating birthdays and the receptionist upgraded us to get on the club level and free breakfast. It was amazing. Wonderful place to stay. Def. recommend and will be returning.

Clean room, very powerful AC, they upgraded us to an executive room since it was our wedding night.

Bathroom was a little small but no complaints otherwise.

Location was across the street from fanboy expo

Uncomfortable bed. Have to pay for parking. On site restaurant hours sucked.

Great location and clean

Only valet parking available. I would rather self parking.

Pros: Excellent location for the Fanboy Expo we went to it was at the Knoxville Convention Center it was literally across the street! Beds were sooo comfortable! Shower was amazing! Good water pressure and hot! Clean! In hotel restaurant was delicious and affordable. Mini fridge was helpful. Got very dark to sleep at night with both curtains closed.

Cons: No pool HVAC was a bit loud sometimes but nothing good ear plugs don’t help drown out. No free breakfast but hotel breakfast was delicious for an additional charge.

We did not have breakfast

Love the location but the fire alarm went off that night which has never happened to me and no one seemed to know what was going on.

I didn’t like the valet but was so so thankful that your valet guys saw my flat tire and I called AAA to put my spare on!