Newly refurbished room was very nice especially the bathroom, shower, & kitchenette. Friendly and generally helpful staff. Construction areas were completely sealed off, but we did detect a little dust in the area. The breakfast was very nice, better than average, even though limited (e.g. waffle station missing waffle maker machine)

Most of the common space including pool were under construction. The temporary front desk area looked very unprofessional. The temporary entry door did not have any security key feature and was open late into the evenings. Front desk was unattended, so I don’t consider the hotel to be very secure. I could not find an entry on the booking site that notified guests of the massive construction going on and the guest limitations. While the refurbished room was nice, it had some deficiencies. There was no chest of drawers to unload out suitcases, only two small drawers on the night stands. The long suitcase stand spanned the top of HVAC unit under the window. When the suitcases are open the top side hits the nice window shades that have been installed. The shades will be damaged in no time if guests have to live of suitcases instead of drawers. The closet door once opened, would not close again. There is no towel rack in the kitchen. The ice machine on our floor was missing, which the front desk did not seem to be aware of. If the hotel has WiFi, they didn’t offer the password at checkin, so I’m not sure it is down. Only basic cable stations were on the TV, we couldn’t even find any movie channels or a guide to tell us what was available.

Breakfast was ok

Hotel under construction. Room was not a full wheelchair accessible. Was told it was. Room has not been deep cleaned since remodel. Window didn't shut right till my husband slammed it shut. Bed was uncomfortable. Worst of all the TV did not work the whole stay. First night the gal was by herself. We left a message again at the desk when we left the second day. We were gone all say-- when we returned it still wasn't fixed. No maid service the day we were gone all day. We have never been so disappointed. We have stayed here before with no problem. We will not return

It was clean and well kept. All staff, very friendly, GREAT customer services.

It was spacious and clean. We were placed near the pool! The bed was comfy and the shower was great!

Our room was stuffy and hot. I opened the window thinking that would help. Even though the weather was cool and gloomy, the room remained pretty warm at night. Also, there was no side entrance to our floor. We had to go through the lobby, after exiting from the side door because there was no way to get back in.

Enjoyed our visit at this Hotel. Breakfast was GREAT! We will use this location again.

We were on the 6th floor and could hear some type of banging at night?

Hello and thank you. My son lives in the apartments next door and it knew when I booked it that would be a great part of our stay but the property exceeded my expectations fully. We had a great stay. Thank you

We had our granddaughter with us who is 14 and the room was small and had no microwave to warm up food we bought downstairs.

Nothing

The staff was rude and incompetent, they ran out of breakfast multiple days, the hotel smelled and was dirty, there was such a lack of customer service, we had issues with our TV and air unit, our card was charged the wrong amount-TWICE, only to be told they couldn’t do anything about it. We will never stay at a spring hill suites or recommend them to anyone, ever again.

Close to highways and convenience.

Cleanliness of hotel. Dog poop in corner, shower dirty, coke/soda sprayed onto wall. Bed must have had a fat person live there for a month the way we both rolled to the center.