Comfortable and convenient for a one night stay while in the area.

Lots of pajamas at breakfast, but not the hotel's fault!

Lo limpio y muy cómodas las habitaciones

Desayuno completo

La habitación no estaba 100% limpia, basura detrás del sofá y el inodoro estaba manchado

The room were spacious and the location was excellent

That we had to leave

I really liked the size of the room. The sofa bed was comfortable and fit my 17-year-old daughter comfortably. Also, we arrived really late at night. The front desk staff was very nice and accommodating.

The breakfast was lacking. There was not much food out and the choices were minimal. Cereal or a cheese omelet. It was very strange.

Location

Fluctuating hot water during showers No change in breakfast menu during 4 day stay.

Size of room. Decently clean. Location to airport.

A little run down. Neighborhood a bit sketchy. No hot tub.

Buena ubicación dependiendo del área de Phoenix que quieras visitar, esta se encuentra al sur.

Una tiendaa Mint que esta enfrente.

Breakfast was very good. Staff was wonderful.

The location and the comfort of the bed.

No variety of food for breakfast. Not enough toiletries- like body lotion, shower cap, hand bar soap. Also, no airport shuttle service.

Beds were comfy. Rooms were spacious for my 10 month old to crawl around and play. Would definitely recommend!!

There is no bad things to say about this property.

Staff was very nice

The bed

It was close to my classes

I pulled in and there was a guy on a skateboard coming in and out of the lobby looking like he was up to something. I checked into my room and and opened the blinds and that same guy was peering into vehicles. I did not feel like it was safe! I realized this area was not the best area. The room was not deep cleaned by any means. Very out dated and slummy. There was grime all over the doors like they have not been cleaned in a while. I did not stay.

Breakfast was below average. The foods was cold and gave me diarrhea. The pastries were stale and hard.

This bug infested hotel with terrible customer service. Boe L. the GM, Gabrielle the assistant Mgr, Elizabeth (no clue of her title) and Brisa, they all provided a terrible experience at this hotel. This starts with Elizabeth: A day before we checked out my husband noticed a bed bug in the bathroom, he went to tell mgmt and Elizabeth came to room and it was actually a water bug. She offered to deep clean the room and give us 15,000 Bonvoy points. Due to us checking out the next day we took her offer but the room was never cleaned. Before we check out the next day I called the front desk to speak to Elizabeth and Brisa answered the phone she was extremely rude and short with me. I then went to the front desk and asked her if she was person I just spoke to and she confirmed, I then told her she was very rude and didn't appreciate her tone, she then apologized. We checked out the hotel and still didn't have 15,000 points but he did have 1,500 points. We continued to call to speak to Elizabeth who was never available or we were told she would call back but she never did. I then called and spoke to Gabrielle and told her the entire story about the 15,000 points she said the points take 5 - 7 business day to appear. 1 week later (today) I called again because we still don't have 15,000 points. Gabrielle answered the phone, she made a point to say "Elizabeth issued 1,500 points, if it's not available you will need to call Bonvoy". We argued on the phone until she hung up on me. She said she had me on speaker with the GM Boe L. and the points were only 1,500 not 15,000, LADY why would I keep calling you if about the points if I wasn't promised the points. Once she hung up I called back and she was "unavailable", I then spoke to the GM Boe L. another rude staff member. He said he called Elizabeth on her day off and she confirmed 1,500 points not 15,000 points. He said they wouldn't offer that many points for that type of bug.

Staff was great. Great location

Breakfast was ok

I liked how well kept the property was.

No ventilation in the bathrooms

It has a small living room and office desk.

No dresser drawers available. Pool was too small and no hot tub.

The staff were amazing. The receptionist was incredibly helpful in answering all our questions and helping us get transportation to the airport. She also printed out a map for us to get to nearby places and was just generally very friendly and personable. The lady who was responsible for breakfast was exceptional--she went above and beyond to help us find what we needed and even provided some snacks to take with us as we were leaving early for the airport. Room was clean and comfortable to stay in.

The shuttle driver from the airport was not the friendliest guy. We don't live in the States so we didn't have phone plans and relied on the Information desk at the airport to communicate with the reception desk. There was a bit of miscommunication that resulted in the shuttle driver waiting 10 or 15 minutes for us. He didn't seem too pleased and didn't respond much to my attempts at polite conversation on the drive to the hotel. Unfortunately, we were not aware that Uber in Phoenix does not provide car seats for infants and as a result, we had to order a taxi to get to the airport (it was a Saturday so the complimentary shuttle wasn't running). Ultimately though, this was not the hotel's fault but our own for not researching better or having a car seat with us. Still a disappointment to have to pay the extra $25. Wish we could comment on the pool but it was 114 F the day we were there so we didn't feel much incentive to be outside at all!

In breakfast was good and customer service was good

N a