not much besides the location

room was filthy and smelled stale, covered in dust and fingerprints, bedding smelled, facilities dingy and outdated

The breakfast was ok, but seemed a bit overpriced. Quality was very good.

The facility was very clean and the staff was very helpful, professional and friendly.

The only thing that could improve the comfort level (for me, personally) is to include at least one firmer pillow.

Breakfast wasn’t good. But liked the location.

Breakfast wasn’t good

Great location!

There wasn’t much to complain about. Maybe thicker comforters on the bed.

location

noticeable water damage in bathroom, could have been cleaner

comfortable beds and the room appeared to be pretty clean

no breakfast as it was explained to us there would be a breakfast in the morning..2 and half hrs late before they had our room ready for us to check into.

The staff, they were super friendly, and the bed was comfortable.

The room was a little out of date, with a limited amount of places to charge our electric items.

The room was nice and the bed is super comfy. That is why we have always stayed at courtyard marriott.

I got there to check in at 4:30 and the room wasn't clean yet and they said it wouldn't be clean for several hours. They didn't have enough staff to clean it and they had a bunch of prior guests rrquesr late check outs. They said they would call me when it was ready and they never called. I had to call them later that evening to make sure it was ready and not given away to someone else. If the room is booked you cant allow late check outs. I had to get ready for the event I had that evening in my car. They said I could use the public bathroom to get ready. I wasn't able to take a shower and I really needed one after a 5 hour drive. I can understand being short staffed but the property should have alerted me that the room wasnt going to be ready. I was comimg from Nashville and could have showered and got ready there before we came to Johnson city. Plus where we were staying was 30 minutes from the event and it could have saved us drive time because we would have gone straight to the event.

Everything else.

The shower head didn't work very well.

Great staff and very clean. Also, has a very update modern look. Would defiantly recommend.

The location

Well first off i reserved a king size room with a sofa bed. When i checked in i got a handicap room with no sofa bed. So it wasn’t the room i paid for. Then i went out for supper come back and tried to relax and watch a movie. The room above me was so loud i couldn’t watch the movie. I gave it a hour and they continued to be noisy so i called front desk. Asked for another room. She said they couldn’t do that but would call and tell them to quite. Well that made it much more worse. I gave it another hour and then i went to the front desk. I insisted on a refund to go to another hotel because this was a mini vacation. The attendant said she couldn’t do that and gave another room. Well the other room was just as bad. Thumping running and jumping alnight long. Started at 2 am and went alnight. Then doors started slamming at 6 am. Didn’t get any rest. So i will not be staying at this hotel ever again.

Concierge was outstanding. Restaurant/bartender very nice and accommodating.

First room was bad: Located 1st floor on the parking lot and a curtain loop was broken on the privacy drape. Dealbreaker was when I turned back the bed there was a stain… at least I hope it was a stain. Concierge moved me no problem. Great room on 3rd floor. Part of the reason I chose this hotel was because it has a “restaurant”. I made the reservation several months ago and didn’t know how the Covid restrictions would be. Bartender was pleasant and efficient. Burger was TERRIBLE. Tasted reheated and microwaved. Fries were marginally better and there were a lot of them. I have no problem paying $10 or more for a good burger but I wouldn’t take another of theses at any price. You can’t bill yourself as having a restaurant with a fantastic “bistro burger” and serve something so subpar. I was there for 2 nights. Got the rest of my meals elsewhere.

Property is kept up well. The room and bath areas were clean. The employees were very nice. It was close to a lot of different restaurants and shops.

Breakfast did not come with the room rate but they have a Bistro in the lobby.

We did not eat the Breakfast....

The King Size Bed terrible... not comfortable at all...very unprofessional for Commercial Use...no soap in room, bathroom tissue almost out when we first arrived...1 uncomfortable chair to a room...limited towels, and as of now 9:50 am 2nd day stay no offered of needs to the room such as trash etc...