The hotel was clean, my room was clean. And front desk advised that TN residents have to pay a $250 deposit that's not disclosed on Booking but he still waived it. I was pleased

N/A

I only enjoyed the night staff representative. He was very nice, always available, and very helpful.

There are people that hang out outside the establishment.

The beds were comfortable

The tv didn't work and the toilet overflowed the morning we were about to leave.

clean very nice employees

no breakfast

Property is located in a fantastic area. Food, the mall, and family entertainment are all very close to the hotel.

The room at first glance was very well put together. Then as we prepared for bed we discovered things such as the linens not being clean. On the fold out sofa there was something that I can’t even explain what it was but it was disgusting. Thankfully we travel with throw blankets, so the sofa was folded back up and my son used a throw on it. At around 1:30 in the morning I had to go to the lobby to use the restroom and get a plunger because the toilet was threatening to overflow. My 73 year old mother woke up shortly thereafter and had to use the bathroom and then she had to plunge the toilet. In the morning when we were checking out and I handed the plunger to the man at the front desk he was completely unbothered about a guest having the plunger.

The rooms were very spacious, one of the biggest ones we've stayed in. Had quite a bit of room & there was 7 of us in the room! 5 of them were our kids. The beds were surprisingly comfortable!

Definitely could use better housekeeping! We stayed here for 5 days & housekeeping only came in ONE time & only gave us towels & did nothing else! We even asked for housekeeping to come by every day! The floors really needed to be cleaned.. it had gotten quite a bit of stuff on it between our kids & eating in the room. We even asked for a broom or something at the front desk twice & was always told that housekeeping would come take care of it & never did. So we had to stay in a room with a filthy floor. Wasn't too happy about that.. Also, another thing was that the pictures that are shown for the rooms aren't what you get exactly. You could tell the rooms had a lot of wear & tear & just outdated looking but overall it was a good stay.

located by interstate very close to restaurants very polite and welcoming staff

Nothing

Was charged more than what was quoted. When we checked in we were told that there was a mandatory safe charge that was not disclosed on Booking.com. We had no choice but to pay it though we had no use of the safe.

location

there is rust all over the dishwasher to the point it looks dirty, carpet is coming up, beds are full size not queen, rust also in the bathroom, one of the washcloths had pubic hair on it!

customer service was excellent

Very friendly staff and very clean accommodations

nice area close to interstate.

beds were off the floor a bit more than I needed Iam 5’4 not that tall. just had knee surgery so still recovering. bending to get up was hard. toilet was to short kid size.

Location

Breakfast being available

Easy location

The bathtub wasnt cleaned the floors were dirty and the hall way smelled like urine which followed you in the room

The staff/front desk was exceptionally helpful and so very kind!!

Breakfast options, mats in bathtub, more comfortable beds.