Le cadre, les équipements, l'accueil

Surpris de n'avoir une fenêtre que dans le sas et la salle de bain mais pas dans la chambre. Mais ça ne nous a pas posé de problèmes !

The hotel was in a great location, handy for all attractions - both trolley stops were pretty much outside - but out of the way enough to be quiet. Suite was incredibly spacious. Rooftop bar views were stunning - especially at sunset!

Some of the staff really let the hotel down. I know it was off season, but some were downright rude. Don't remember any names, but the bald guy with the beard upstairs in the bar was absolutely shocking - his attitude was appalling. I later found out he was the Bar Manager!!! Unbelievable........... Whilst the young African American lady in the bar was so pleasant and professional - when making cocktails her attention to detail was phenomenal, she was just lovely and so pleasant and attentive to the guests! When I arrived to check in, the Receptionist completely ignored me - for about 5 minutes. I stood there waiting to be acknowledged. I was actually amused - I honestly couldn't believe a person could stand in front of the desk with a massive suitcase and be COMPLETELY ignored!!! She didn't even look at me - never mind smile! I later found out she was the Reception Supervisor. Again, unbelievable.................... The rooftop bar was lovely, the views were amazing! However, when it rained, no attempt was made to take in the cushions - so when it stopped, they were still sodden! It also always smelt of old frying oil. Not a pleasant experience. I had issues with my room - a broken light and a broken socket - reported them both on my first night. They were both still broken when I checked out. Cleanliness of the room wasn't great. The windows weren't clean. There were spills on the skirting boards and the carpets were actually pretty disgusting. First time ever in a hotel that I wore flip flops the whole time I was there. The net curtains were ripped and stained. There was a fridge - but it wasn't particularly cold - didn't keep my meds at the temperature I needed. Which was the only reason I'd booked a suite with a fridge. Only one lift worked the whole of my 8 day stay - and one morning that wasn't working either, so I had to walk down 15 floors and so missed my Uber.

Staff was exceptional!!! Hotel is in a great location, very close to trolley that gets you to good food, shops and Beale Street. Parking not on site, but paid parking easily accessible across the street. Nice variety of food for breakfast. Sunset was beautiful from rooftop bar.

Breakfast was not great... some of the "hot" food was barely warm. Facility needed a little refresh. Rooftop bar had limited options (no wine) and was VERY expensive.

Our room was large . Comfortable bed. Nice to have 2 seats in the room to watch TV. Good linen & towels. Large clean bathroom. Breakfast did not have a lot of choice. Can recommend Bardog just a short walk from hotel. Old style bar & serves meals.

Asked for clean towels twice in one day. They did not appear. Apparently all the towels in the wash.

Beautiful and clean. Everybody was real nice.

All 4 of us couldn't connect with the wifi.

Bed comfortable. Friendly staff. Clean.

Breakfast was poor. Noisy air conditioning.

The front staff were very patient and accommodating by quickly arranging transportation to the River boats. Beds were super comfortable, and the rooms spacious.

Didn’t much care for the parking situation but under stood it was down town.

IT’s location