Everything!

How clean it was. The beds were soft

3 pillows for each queen bed. Need 4 pillows on those beds

Location is great for anything going on downtown. Hotel was very clean

The pillows were not good. I had 2 rooms booked that I was paying for. One for me and my wife and a second for my elderly in-laws. Upon check-in I was at the front desk and they were waiting for me on 3. The desk clerk would not let me check in both rooms. She made me have one of my in-laws come down and be present to check in. This delayed us by around 15 minutes. That's not a long time but this was an event weekend and there were many people in line who were also inconvenienced.

We were there to attend the Eagles concert, the location was great

The elevators,

We could never get anyone to answer the phone from the front desk, we tried at least 10 different times. I also requested my suite to be clean because I had guest coming over that evening. We followed the online (early AM )instructions for room cleaning for the day and asked for additional glasses in the detail section and nothing occurred. The cleaning attendant was just outside our room when we left for the day. She spoke no English when we tried to get her assistance. It was very disappointing because our room (RM 1948)was perfect for entertaining for cocktails.

Simply answering the phone.

The room was great and comfortable

The minor inconvenience of having to switch rooms because the room I requested wasn't available at first but the staff fixed everything

Had a Starbucks and everyone was very friendly

Fragrance in the air was lovely just a tad strong

Briana, the receptionist was amazing!

N/A

Location

N/A

Valet parking situation.

Location

Housekeeping

Very helpful staff. Dennis at information was very hepful

the view

valet

Checked in on Fri morning and valeted car, a brand new car. Go to check out Saturday afternoon and valet brings car with huge damage to drivers door. They were just gonna hand us the keys and I guess hope we didn't see damage. When asked why we weren't contacted, employee stated we didn't know where you were. They stated a car did a hit and run as soon as we dropped off that Friday morning. No police report because they said they had guns and refused to stop. This has been a huge inconvenience not to mention I have lost 2,500 dollars in depreciation on a brand new car, as this will show up on Car Fax in the future.

We didn't have any breakfast either day.

everything, everything was lovely!

no complaints or criticisms!