Location was wonderful and the unit worked out great for our family. We stayed in the summer and could walk to the base and around the village. It was a quick drive into the town of Steamboat. The pool and hot tubs were awesome and we used the grill too which was very useful. Staff were all really friendly and nice.

Some of the appliances in the condo did not work properly and needed updating.

We liked the pool and hot tubs. We also liked how spacious the unit was and it was well stocked with dishes and utensils. It was very clean and well decorated. The front desk person was very cheerful and helpful.

We could not get the TV in the bedroom to work. A few instructions would have been helpful.

Needs air conditioning in summer!

Didn’t know breakfast was offered! The location was excellent, although for the price I paid, I could have had a cabin right by the ski slopes. My 4 grandkids ages 11-17 could have walked to the lifts. I did like the fact that the pool & jacuzzi was right right across from our unit. The unit was very clean and had enough beds for all of us.

The fact that I checked iin in the evening of Dec 29 and couldn’t get my 20% and Skilift tickets for my grandkids. I tried for 3 hours until midnight to call, email and contact anyone, to no avail. Then I was told, the tickets were probably sold out. I paid full tickets for 2 of my grandboys as we were in Steamboat for only 1 full day. I asked for an extension to check out a little later instead of 10am and was denied that request. I’m an Internatl. Service Mgr. for a major Airline who brings tourism all over the World including Steamboat Springs . I‘ve never been denied a later check-out, especially in our times today. I have been working through the pandemic taking customers from A-Z. ... Also I did not get my Airline discount with Booking.com ... Security was a big issue. I came into the lobby at 11pm after checking in. Nobody was at the front desk and the doors inside and outside were wide open. I kept calling for someone, again to no avail. I went and shut the inside doors who were propped open by stoppers. I happened to have been a victim by a serial rapist with 13 stab wounds. I mentioned that to Tammy at the desk the next morning and she was very understanding and concerned. The gentleman who was there was very confrontational and apparently didn’t understand the severity of needed security. He kept arguing that somebody forgot to close the door, wasn’t really concerned about security as he said ‚do you understand that we don’t have anybody sitting here through the night‘. His arrogance was beyond..... Our ice maker didn’t work and the TV in the living room neither. My grandkids were all sitting on my bed to watch a movie. The last 2 faux-pas‘s are minor, but should have been checked for almost $400 a day, in my case 1 full overall, day/2 nights.

Very comfortable

No coffee

Beautiful/clean rooms, perfect location, helpful/friendly staff

The rooms were so hot because the base boards heaters would not shut off, so I turned off the breaker. Summer time heat was also a factor and with out A/C we were super hot at night even with all the fans blowing.