Shuttle from parking lot at bottom of steep hill. Only 1 elevator in service, very long wsit times. Not a convenient place to stay.

We had a really nice stay! It was a super clean unit with a beautiful view of the ski slopes. (We loved drinking coffee & watching the skiers!) Richard was a great host and promptly answered all of my questions. The only thing that I would recommend is perhaps getting a new key system for the front door. My brother was the only one who could unlock the door it because otherwise it was very difficult. This obviously wasn’t enough to cause a negative experience though. In addition, we also loved the smart TV’s and comfy big couch in the living room! We would definitely stay here again.

Condo was nice. What made it terrible was the king size mattress. It was way too hard. It also felt like I was going to roll to the middle of the bed. Please replace the mattress!!!

Renting was easy. Everyone was very polite and helpful.

We had a great time. The only detail that was not mentioned was the room faces the ski slopes. That was something I was looking for, so that was a plus. The property was clean. We enjoyed our stay!

The amenities at this condo are great! Hot tub, heated pool, steam room and sauna on the main level really did help us pick this condo and this location. It did get pretty busy in pool area in the evenings but my family of 5 still had plenty of room in either of the 2 hot tubs, pool, sauna or steam room. But the listing of this property states that this is a luxury condo. I disagree with this statement - it might have been a luxury condo building and unit in 1990 - but it was still a really good vacation. The condo is outdated and does not really have a working fireplace - that we could figure out anyways. It made a sound but produced zero heat nor flame. The kitchen is ample space with new refrigerator but everything else including the dishes and utensils need to be updated and cleaned and really organized too. The bathrooms were small with the worst toilet paper I’ve ever seen - I definitely recommend bringin your own. There was hand soap and exactly 6 towels in the unit. If you’re like us and want to make use of the hot tubs etc downstairs then you’ll definitely need to bring your own towels. I think it also needed more blankets and pillows too. It has a sleeper sofa but it has a mattress that I wouldn’t ask my worst enemy to use. Regardless, we couldn’t find sufficient sheets or blankets for it so we didn’t use the sofa bed. The kids’ room with 2 twin beds has 2 uncomfortable twin beds with old sheets and blankets. The reason I’m telling all of these details is because IMO when something is luxury I expect luxury linens too. Definitely linens from 1990 also. The master bed is not comfortable either and does not have ample blankets either. A winter retreat condo should have lots of extra blankets for those of us not used to the cold. Each bedroom and living room has a large tv so that was nice for evenings when we weren’t playing Scrabble which so nicely is provided by the unit. The hallway outside of the unit as well as the unit itself had a strange smell to us all. I think it was cleaning supplies smell but all of us found it not so appetizing of a smell. Checking in was actually a nightmare. I didn’t receive anything telling us the unit number so I assumed I just showed my listing confirmation. I was wrong. At the gate at the bottom of the mountain the guard wouldn’t let us go up. We had to wait in the freezing cold in the car for a long time before we were allowed up. Make sure you know how to get in your unit before you go.

The check-in process was unclear and it felt I was checking into a hotel. the property was nice but unclean, the dishwasher was not run from the previous guests and left an awful odor in the condo. There was not a shuttle to sugar mountain even though it was advertised in the listing. The checkout process was very unclear (take out the trash, put sheets on the bed, ETC)

It is a great location, great property, with wonderful amenities. It is still in remodel stage, so some projects weren't completed but that didn't bother us (missing towel bar, light, mouldings) Please adjust the welcome info to tell travelers about coffee, towels (bring your own for the pool) KEY/checkin expectations and the shuttle. The main issue was ther basic amenities that were not provided and need to be addressed: Tiny/thin bathroom towels, no spatulas, no ice (ONE tiny ice tray) ONE trash bag? These are basic and usually provided by the management/owner but were really lacking. A little extra info and attention to detail would go a long way. I don't want to leave this negative. The beds were comfy and one was giant! the finishings/furniture were nice, the staff and pool/hot tub/shuttle/gym and oh the view, were all amazing. thank you

There were no check out instructions posted prior to our arrival. I had to reach out to the host for the info. He didn’t respond in the messaging on the app so I called Vrbo and the host called me shortly after. He was very nice and offered to comp our stay if the place was not cleaned appropriately. The parking situation was less than ideal - having to wait on a shuttle when we wanted to go out and then back to the room. The beds in the 2nd bedroom were so hard, we couldn’t use them so half our party slept on the couch. The view was gorgeous and the best feature of the property.

The property was lovely and the amenities were very nice. However, the unit had a trash under the sofa and dirty linens in the bathroom! Additionally, I attempted to reach out to the owner about check in and check out procedures and never received any information! I could not recommend this host to anyone!

Property stated that it was handicapped accessible and it only had a grab bar in the tub. My son has to use a wheelchair and he could only fit through the door of the smaller bathroom so he couldn't even close the door for privacy because the bathroom was not large enough. The larger bathroom which would have been ideal for his wheelchair had a much smaller door which was not wide enough for his manual wheelchair to fit through the door frame. The view was the best thing about the property. The cleaning people did not clean well. It was dusty, and we found empty water bottles and trash on the floor in several rooms.

Overall we had a great experience. It was very easy to check in and out, staff was friendly and accommodating, easy access to skiing on Sugar Mountain, and views were spectacular. My only complaint is that the condo had NOT been cleaned well prior to our stay. There were old empty beer cans in the kitchen cabinets, the sponge was dirty and used, and there was old smelly water in the bottom of the dishwasher. But this is a problem easily fixed - other than that the property is great!

Wonderful besides shuttle parking

Bad service anything was on good condition

Quick, easy checking. Nicely furnished.

Arriving into the condo it was okay, until we discovered dirty dishes in the sink, the curtain rod above the sliding glass door was falling/detached from the wall, the microwave did not work, there was no power at all to it. The towel hanger in the bathroom came lose from the wall and the remote for the TV in the master bedroom was missing. . The view was nice and the security at Sugar top was very nice.

Check in was a little confusing but the location and amenities were great. Would stay again.

The condo is well equipped. We had 5 people and never felt cramped. Kitchen has new appliances and well stocked . Comfortable sheets and beds . Condo amenities were awesome!! Thank you so much!

Nice condo, Dishwasher had standing water and dirty dishes, didn't know if there was a problem, ran dishwasher and it was okay. Not a fully stocked kitchen, no kitchen dishrags, NOT enough towels for 4 people. No fireplace tools available. Not sure where to locate sheets to fold out bed.

My girlfriend and I stayed in this unit to celebrate her birthday weekend! The unit was very clean and comfortable! The view of the mountain was great and it was so easy to get from the condo onto the mountain! The unit was fully stocked with everything that you could possibly need during your stay! My birthday is coming up again soon and we have already talked about renting the same unit again!

The unit was beautiful and warm. The Kitchen and bathroom are gorgeous. The Pool and Hot Tube was excellent. It was very relaxing and cozy. Highly Recommend the unit. The views are Sugar Top are second to none.