Location Excellent breakfast with service from Harihom

No comment

Infrastructure and location

I stayed in couple of ITC hotels across the country. I also stayed in many Ultra luxurious 5 star hotels in India apart from ITC Hotels. What ITC is lacking is ambience and hospitality. Not customer friendly hotel. High attitude staff. They never smile.They put serious faces. They dictate rules. They are not welcoming. And I think they are running out of staff. Whatever we order for, waiting period is atleast 1hour.

cleaniless and location

services

Great location with wonderful rooms. All staff is super polite and very helpful. Had complementary drinks from 6-8 which had a great selection and snacks\bites.

Nothing to dislike

Luxury and maintenance

They got us a pillow with my daughter's name embroidered on it.

Breakfast

we were upgraded to an junior suite .. it’s a plush 600 sqft room.. it’s one of the finest hotel rooms that I have stayed in so far .

breakfast spread though elaborate, lacks certain section like limited options of cheese and cold cuts.. no oriental option .. Ottimo the Italian restaurant - classy ambiance, average food.

clean and staff very helpful …

1. rooms were not as quiet and could hear people talking in corridor 2. although staff very helpful, I felt that there was an expectation of tips at every turn. somehow this takes away from the experience. once we’ve paid for an expensive hotel , there shouldn’t be any expectation of tipping everyone from doorman to front desk staff to room clean up to porters etc 3. rooms are not as friendly to the elderly; my 80 yo parents struggled with the iPad needed to just turn off the lights