El desayuno estaba bien

Faltaban ollas y trapos en la cocina

Nothing

The worst thing is that the hotel manager Yvonne was neither responsive on site nor on our emails and phone calls answered with these conditions and overpriced prices! We have demanded the money of over 300€ per room the night back - until today no answer. Never again! - in two rooms the shower rods were defective, which fell on the head during showering and one person in the travel group was injured on the head - in room 622 it was extremely hot, so sleeping was not possible despite wide open window + room door - in all three rooms the stench of the drain was unbearable and the smell was completely rotten. Two of the group complained of breathing problems and headaches the next morning - Furthermore, loud door slamming made sleep impossible, due in part to the thin walls in the house - Also, the wifi didn't work despite connection (since no internet connection) - The silicone joints in the bathroom were moldy everywhere (see pictures attached)

Good size self catering apartment which could have been so much better.

Although self catering we had breakfast included which the hotel says was "free" so can't be excluded. As we all know there is no such thing, it's just included in the room price. The breakfast was 'ordinary and we would have preferred to use our own kitchen, which we had paid for and benefited from a better priced room. The internet connection at the mews was very poor, constantly dropping out. Our complaints were looked into but lack of investment into good bandwidth and coverage was clearly the problem not a technical hitch. The apartment was very dark, with a lack of lighting and poor choice of wall colour. Non working kitchen hob light didn't help even after this was fixed. The room needed more lighting options and the decor brightened up. The furnishings in the apartment were basic and poor, a pull out bed doubled as a Sofer, an undersized tv for the room size and a lack of occasional furnishings was poor for the price. Overall very poor and I wouldn't recommend paying the extra for a self catering apartment.

Staff are the face of a Hotel and the people working at the Castle were exceptional - from the friendly and helpful reception staff to the wait staff and the cleaners of our room.

Location and cleanliness

Breakfast', no elevator

Beautiful place

Didn’t have any problems

Everything was fine. Our rooms were in a separate block - which we expected. Filling breakfast. Luggage storage before we booked in and after we booked out was really useful.

The place is a little eccentric, this sometimes seems fun, but at other times can be annoying. Some staff were good at their jobs, some not so good, which is OK if you feel they are still learning, but not so acceptable if you feel they are in more senior positions. This is not the place for you if you like your fried egg on the runny side!

the owner is there daily and extremely kind. Central to a lot of walking activities and shops/restaurants.

Parking