We encountered several issues during our stay and contacted Eden Crest as the first few occured. We called the first day right after check in because 2 of the 3 deck chairs were broken and we requested replacements that never came. The next morning the Master bath had a huge leak from the ceiling, maintenance finally came 7 hrs later and said nothing could be done until after check out. The next items were noticed and not called in because of the lack of concern to have things fixed. The fireplace in the master bedroom did not work, the toilet in the master bath stuck in the on position. The shower in Master bath leaked on the floor (needs to be cocked and I told maintenance about it when he came to look at the ceiling), The dishwasher did not clean the dishes, we had to rewash after each use. The sink in the kitchen was loose and moved around. The hot tub handle was completely broken in two and the knobs did not work. The scoreboard for the air hockey table was broken and ready to fall off. As you can see there were many issues with our stay. Having never stayed at an Eden Crest Vacation Rental we were very disappointed. To make matters worse our neighbors who checked in the day after us were so loud in the evening and night that someone in the community called the police on them. The only view from this house is the street below and all the other homes. So, if you’re going to have a nice mountain view, this is not the place for you.

The Good: This property was perfect for the 12 adults in our party. Everyone was impressed how nice it was for each couple to have their own king bed, their own bathroom with enough room to be with everyone to play games or watch a movie in the theatre room but also enough space to be also be alone to shoot pool, swim in the pool or take a walk around the property. The (not so) Bad: There was a small leak underneath the main level shower but the pleasant maintenance man came to look at it & determined the grout needed to be replaced. The Ugly: The propane tank for the gas grill was empty but the gentleman who brought a tank that early Sunday afternoon BUT he was dressed for war with bears, wearing 2 hip holsters, a shoulder holster with a gun in it & a 15" knife in another holster. When asked about all the weapons, he made a statement about Teddy Roosevelt's gun policy!!!!????? We all agree with the right to carry, but as an employee of the resort where we should be made to feel safe, this was overkill, he could have left the tank outside the door if he was concerned for his safety. This was the only portion of our trip that we viewed as negative, but all other aspects of the property were amazing, we all had an amazing time & are planning to do it again next year!

Loved it

We really enjoyed our stay here. I few things I would suggest bringing with you. Toilet paper, paper towels, dish rags and dish towels. If you have little ones and stairs are an issue bring several of extra long baby gates.

We had a great time at Aqua Paradise. 13 family members that don't often get the chance to be together spent the week eating, drinking, playing games and just enjoying each other's company at this great rental.

Overall a very nice cabin and under development neighborhood. Easily accessible and close to downtown Gatlinburg. Bedrooms are all decent size and having attached bathrooms gives each group privacy. Enjoyed the pool, hot tub and other amenities. Overall avery nice experience and as other mentioned just a few minor things buts its typical wear and tear from being a full time vrbo property.

House was very nice. There were a few little issues, in need of maintenance (door knobs very loose, shower door falling off), hot tub would not heat the last night we were there. Kitchen was well supplied, plenty of towels, and nice decor. We had a very good time.

This house is beautiful, nicely decorated, and clean with room for a large group. The kitchen was well-stocked. There were drip and Keurig coffee makers. The beds were comfortable. Our kids loved the games. The house was convenient to all of the activities we had planned in Gatlinburg and Pigeon Forge. My wife loved the fireplaces and large tub in the master bedroom. Other than the specific items mentioned below the house was absolutely great. Below are the items worth noting about the house. 1. The house is located in a dense subdivision with houses only a few feet apart. The decks on the house look onto the house directly behind it. The hot tub is a few feet from the front door of the house behind. We didn't use any of the decks or hot tub as it was too awkward. 2. The internet and TV are satellite-based. They seemed to be correctly connected and working as intended, but the internet was unusable. You could connect to the WiFi, and maybe get a single web page to load after a few minutes but navigating a website or actually doing anything online such as work, social media, streaming video, email, etc. was not possible. There was also no cellular data service. We couldn't even pull up directions on our phones until we had driven back into Gatlinburg. The satellite TV also didn't work. You could pull up the guide on the TV and see what was supposed to be on, but if you clicked on a channel, it was just black. All the channels were the same. Again, everything appeared to be working correctly but was just not getting a strong enough signal. 3. The check in process was overly complicated. The property developer for the neighborhood owns many if not all of the houses. They have an elaborate system that includes emails, text messages, a website and a YouTube video you are supposed to watch. They won't send you the door code until it is time for you to check in, so if you are in an area with no reception (which is common in that area) you have to go to their offices to check in. Ultimately, we got the check in code and were able to go straight to the house but compared to the dozens of other houses we've rented it was unnecessarily complicated. 4. The pool water seemed really green. It was even smaller than expected, and we decided to just not use it. The multiple locks and alarms around the pool area were ridiculous as well. We would not stay at this house again, mainly because of the internet and lack of privacy.

The house is super nice very well situated close to pigeon forge Gatlinburg there’s only two things I personally didn’t like but is not the house is mountains internet really bad inside the house Couldn’t get in the pool temperature inside was too cold and comforters have like a glue stain on them looks nasty I stayed the floor on top of the pool I don’t know if the others had same but honestly the house is amazing we had a great time

We had a group of 12 adults ( 6 couples) and this house was great with all the bedrooms and lots of space to spread out!

They didn’t provide enough dish rags the washer and dryer took forever to wash and dry laundry and for a cabin that holds that many people there should be 2 sets of washer and dryers because people can’t wash laundry the cabin was pretty just very plain needs to be decorated your in the smoky mountains after all

Great place for a weekend retreat with several couples. The place had a bathroom for each bedroom. It was great. Only complaint wifi was a little slow but it left more time for talking which was the whole purpose of the trip.

Overall, the spaces provided by the property were perfect for our combined families. There were a couple of disappointing issues. The DVD player in the Media Room did not work making that space just a room with a television. Also, the pool was heaving loaded with chlorine which had a slight impact on the younger children. We would rent the space again, just would hope that some of the minor issues would be addressed.

Great place for a weekend retreat with several couples. The place had a bathroom for each bedroom. It was great. Only complaint wifi was a little slow but it left more time for talking which was the whole purpose of the trip.

This property was great! Perfect for multiple families. Great area. The only thing I would have liked better was for the kitchen to be a little more stocked. There are no knives for cutting and minimal "serving/cooking items". We cooked every meal for 13 people and struggled with the items provided. Also, there was no soap in the bathrooms for washing hands. Nothing was a deal breaker, house was lovely, but it would have been nice to have a slightly more equipped kitchen for such a large group.

This property was great! Perfect for multiple families. Great area. The only thing I would have liked better was for the kitchen to be a little more stocked. There are no knives for cutting and minimal "serving/cooking items". We cooked every meal for 13 people and struggled with the items provided. Also, there was no soap in the bathrooms for washing hands. Nothing was a deal breaker, house was lovely, but it would have been nice to have a slightly more equipped kitchen for such a large group.

Property was clean and had plenty of space for our large family. Lots of amenities for all ages. Only a few mins from a grocery store and a few miles to attractions and restaurants.

Had a great time. Cabin was awesome

Property was clean and had plenty of space for our large family. Lots of amenities for all ages. Only a few mins from a grocery store and a few miles to attractions and restaurants.

Had a great time. Cabin was awesome

The cabin was clean, well laid out, and everything we needed for a wonderful weekend. The play rooms had plenty of fun games and activities for the children. The cabin was very roomy. The beds were very comfortable! We loved the big bedrooms and the nice baths with each bedroom. The half baths by the family room and pool where very convenient too. The fireplaces were nice too. The hot tub was big enough for several which was nice for a large group. The pool was nice but cold( we were warned ahead of time though by your listing so not too disappointing). We called for garbage pick up and got immediate service so I would rate communication high. The location was great and very convenient to Food Lion, Starbucks, and Gatlinburg. The only problem we had was with the theater room. We could not use it. We wanted to book this same cabin next year because we loved it but my grandkids want one with a theater room that works.

The cabin was clean, well laid out, and everything we needed for a wonderful weekend. The play rooms had plenty of fun games and activities for the children. The cabin was very roomy. The beds were very comfortable! We loved the big bedrooms and the nice baths with each bedroom. The half baths by the family room and pool where very convenient too. The fireplaces were nice too. The hot tub was big enough for several which was nice for a large group. The pool was nice but cold( we were warned ahead of time though by your listing so not too disappointing). We called for garbage pick up and got immediate service so I would rate communication high. The location was great and very convenient to Food Lion, Starbucks, and Gatlinburg. The only problem we had was with the theater room. We could not use it. We wanted to book this same cabin next year because we loved it but my grandkids want one with a theater room that works.

The stay was awesome The process of renting was smooth The step by step directions to the cabin were flawless You walked in and wow The cabin was amazing And was spotless Would definitely recommend And will definitely be back

Only issue we had was the keyless enter code not working upon arrival. Called and got it resolved right away. Also, the fire alarm went off in the middle of the night/early morning almost every day but shut off on its own after a minute or two.

The stay was awesome The process of renting was smooth The step by step directions to the cabin were flawless You walked in and wow The cabin was amazing And was spotless Would definitely recommend And will definitely be back

This was our 1st cousins trip and we had a great time.

When I rented this cabin I knew I was going a little overboard considering there were only 5 of us. But it was well worth it. Such a beautiful cabin. Everyone had plenty of space and things to do. It can be hard to entertain a 13, 12, and 11 year old (all boys). But they loved it. Thank you for letting us share this wonderful cabin. It was a great trip. Would love to stay again!!!!

Only issue we had was the keyless enter code not working upon arrival. Called and got it resolved right away. Also, the fire alarm went off in the middle of the night/early morning almost every day but shut off on its own after a minute or two.

Overall it was one of the most relaxing vacations! The hot tub outside & the jacuzzi in the master bedrooms were something I indulged in daily. THINGS TO NOTE: -Bring your own knives to cut/chop if you’re cooking. Theirs are super dull & need to be replaced. -Smoke alarm is faulty, goes off all the time. We never contacted anyone about it we just dealt with it. -MASTER bedroom with fireplace, mattress is very springy we were sore every morning. The cure was getting epsom salt & pouring it in the tub in the room. So relaxing! Mattress probably should be replaced. Also the bed was abnormally high. If you’re 5’4 or less, bring a step stool or stilts!😆 -Theater, it was a challenge bc the WI-FI is horrendous. Finally got ONE movie 🎥🍿 to play! Theater is nice & comfy though. -Indoor pool, cold as ice. Maintenance checked it said it was at 79, but the room temp was 82. Very cozy in the room but frigid🥶 in the pool. We only swam once bc of the temperature. 😔 They said they couldn’t adjust it anymore bc it would cause the room to mold. -lots of stairs (3 flights-15 steps) 45 steps total. Not for people with mobility issues. We were surprised they didn’t have an elevator. Gas fireplace in the room, superb!! Gas fireplace in the living room, pretty to look at, but provided little warmth. Wish it had a blower! While outside relaxing on the porch we just wrapped up in blankets! *Everything else in the house was super nice, super clean and super comfy! Had a great time! **Tips- Bring 13 gal trash bags, a robe if it’s fall/winter, and memory foam slippers for those hardwood floors & stairs. OVERALL- best cabin design we’ve ever stayed in. If they work out a few of the kinks mentioned above it would be a WINNER 🏆for sure!!

This was our 1st cousins trip and we had a great time.

When I rented this cabin I knew I was going a little overboard considering there were only 5 of us. But it was well worth it. Such a beautiful cabin. Everyone had plenty of space and things to do. It can be hard to entertain a 13, 12, and 11 year old (all boys). But they loved it. Thank you for letting us share this wonderful cabin. It was a great trip. Would love to stay again!!!!

Overall it was one of the most relaxing vacations! The hot tub outside & the jacuzzi in the master bedrooms were something I indulged in daily. THINGS TO NOTE: -Bring your own knives to cut/chop if you’re cooking. Theirs are super dull & need to be replaced. -Smoke alarm is faulty, goes off all the time. We never contacted anyone about it we just dealt with it. -MASTER bedroom with fireplace, mattress is very springy we were sore every morning. The cure was getting epsom salt & pouring it in the tub in the room. So relaxing! Mattress probably should be replaced. Also the bed was abnormally high. If you’re 5’4 or less, bring a step stool or stilts!😆 -Theater, it was a challenge bc the WI-FI is horrendous. Finally got ONE movie 🎥🍿 to play! Theater is nice & comfy though. -Indoor pool, cold as ice. Maintenance checked it said it was at 79, but the room temp was 82. Very cozy in the room but frigid🥶 in the pool. We only swam once bc of the temperature. 😔 They said they couldn’t adjust it anymore bc it would cause the room to mold. -lots of stairs (3 flights-15 steps) 45 steps total. Not for people with mobility issues. We were surprised they didn’t have an elevator. Gas fireplace in the room, superb!! Gas fireplace in the living room, pretty to look at, but provided little warmth. Wish it had a blower! While outside relaxing on the porch we just wrapped up in blankets! *Everything else in the house was super nice, super clean and super comfy! Had a great time! **Tips- Bring 13 gal trash bags, a robe if it’s fall/winter, and memory foam slippers for those hardwood floors & stairs. OVERALL- best cabin design we’ve ever stayed in. If they work out a few of the kinks mentioned above it would be a WINNER 🏆for sure!!