The check in time was supposed to be in the afternoon but they were very accommodating and let us check in at around 10. The room is one of the nicest we've had during our entire stay in Japan. Very spacious and the bed was very comfortable.

Modern, convenient, clean. Simple but lovely room layout. Very quiet with a fantastic Italian restaurant on 1st floor, tea stand looked good but was closed on day we left. Bike rental was worth doing 1/2 price for hotel guests.

Wifi is slow. Building everything is closed on a Monday.

Very clean, super convenient and extremely wonderful staff.

The apartment is super clean, it’s very roomy compared to hotels. It’s a great alternative to stay closer to the 5 lakes, the places of interest in Hakone are not far to get to by bus but a little inconvenient if you don’t have much time. The staff is super friendly and I do recommend this apartment if you plan to stay outside of Hakone.

All is well except that I prefer my coffee without sugar ;) I love coffee but the compliment coffee sachets are unfortunately with sugar.