Location, the downstairs bar

Restaurant closed (I think they were renovating last year as well...not sure) Carpet is tired in public areas.

Simply brilliant space, the suites are such great value for money and good size, meaning everyone had more than enough space. The decor and style added a wow factor that the children loved. For them, this was the best hotel they had stayed in New Zealand. The location is perfect for the city within 2 mins walk to Cathedral square. Hereford Street multistory car park provided great accessible parking only 4 min walk from Hotel.

Nothing

Stunning building. great facilities, great location.

bed was way to soft. Didnt sleep well.

Location . Beautiful building . Love the bar.

Staff on reception indifferent . No personality . Blah!

Fantastic room, very friendly staff at the front desk. The bed was super comfortable. I booked it as a surprise for my partner's birthday and she loved it. Thank you for a great weekend

Only thing that would have made better was if there was better onsite or close site parking

lovely room ,lovely booking lady very helpful with bags .A better system for getting bags up the stairs would be good as it is not good for the staff to have to lift heavy bags

The only thing was we were quoted $20 for car park but my visa has been charged $50 for overnight park which seems steep given the quoted one and misleading

The place is historic, grand and lovely. The beds are great and the location couldn’t be better. Shopping, theatre, restaurants, everything is extremely close by. But like most things, it’s the people that make it special. The customer service is wonderful and exactly why we come back. A very special shout-out to Sheila (customer experience professional). She makes ever visit so special and we will definitely be back and recommend to everyone heading to Christchurch.

Lovely heritage building with the great OGB bar at the front of the building .

Has a bit of a “ghost hotel”feel around the lobby area.