The reception staff, each and everyone of them was absolutely brilliant. They are the ones that make the hotel what it is. It's a big hotel, yet has a boutique hotel warmth to it. The room was lovely and the housekeeping staff did a fantastic job on a daily basis. The bathrooms has two sinks (his and her), which was absolutely great. Plus the bathroom generally was an above average size. Also, we really appreciated that they have a microwave in the common area for guests to use. Breakfast was pretty good. Not very elaborate, but well worth it. Pancakes, scrambled eggs, fresh tea and coffee counter, sausages, fruits and cheese along with great croissants/breads on a daily basis. Oh , back to the rooms, the beds were fantastic and very comfortable. The staff was also courteous enough to lend an umbrella to my brother when he was stepping out at night to go to a nearby bar. Also, location. You can't can for a better location in Lucerne than Monopol. Train station/ bus stand/ the lake.. everything is right outside the hotel.

The only thing I'd change about the room is I'd put the laptop safety locker on a higher level in the cupboard. It's currently placed at the bottom of the cupboard and was a bit difficult for my parents to bend down to access it. Other than that, the elevator is a small one, but really fast, so one never really has to wait for more than a couple of minutes.

die Lage gleich beim Bahnhof ist perfekt

der Check-In lief sehr semi-professionell: ein neuer Mitarbeiter an seinem ersten Arbeitstag hatte sichtlich Mühe mit der Applikation am PC und so hat die Zimmerkarte dann auch prompt nicht funktioniert. Die Radiatoren "singen" resp. übertragen eine Vibration über den Wasserkreislauf

Gran desayuno, de lo mejor en varios hoteles de la region, incluso el chef está a la orden para atenderte. Excelente ubicacion, perfecta para poder transportate rapido en tren.

Zentrale Lage, Gutes Frühstück, sehr nette Personal

It’s not a super modern hotel but super confortable and charming with a lot of style. I enjoyed my short stay a lot. It’s super close to the train station but there is no noise at all from there.

Nothing

The location was brilliant, right beside the train station and of course Lake Lucerne. Everything was accessible and within walking distance. What stood out was the reception. Me and my friend, we were welcomed warmly by Mr Khai, who greeted us in our home language. We felt welcome right from the start. He offered us great recommendations of the sights and sounds of the city and halal options available in the town. The room also had a great view overlooking the lake. Overall a great stay!

The room was a little dated. One of the elevators was out of service during our stay. Nothing major, would definitely recommend a stay there.

Nähe Bahnhof und KKL

Eingangsbereich ein bisschen verwirrend

Very convenient location next to the train station Large room and bathroom Comfortable bed Lovely view from the window

Rooms were a little dated