Ubicación

Falta de lujo para un hotel 5 estrellas a ese precio

La ubicación fue lo único que estaba bien en ese hotel

Nos robaron una cartera, se metieron al cuarto y apareció mágicamente donde ya se había buscado. Se metían al cuarto a no hacer nada pero nos dábamos cuenta porque movían cosas. Las instalaciones súper viejas y sucias, la tina tenía cabellos al igual que la cama, la alfombra con manchas sucias y cabellos, en general súper sucio.

Not clear the breakfast, was included when booking then not included anymore once there

Todo. Desde que te reciben en La entrada. Todos atentos y serviciales.

NA

Fue para un evento profesional cuya cena era ahí por lo que fue conveniente la ubicación. El desayuno es bueno.

Creo que el precio/calidad no corresponde muy bien, el hotel no contaba con el nivel de amenidades que hubiera esperado, la plancha que tenían no tenía tapón y tiraba agua, entre otras cosas

Absolutely amazing view! The room was very modern and spacious with noiseless AC. If you are hungry, the restaurant offers decent food options, but on the other hand it’s in relatively safe neighborhood, so you can have a nice walk and pay a visit to many great restaurants in the area.

The bed was just terrible - way too soft for comfortable sleep and we woke up with a pain in our backs. It’s a common issue in Mexico, but I would expect that a hotel like Hyatt offers same standard as in its other properties around the World.

Excelente comida

Todo bien

Bien ubicado, cómodo, buen desayuno (no estaba incluido en la tarifa) Me parece mejor calidad precio que los hoteles del costado.

Nada

Ubicación

Camas

Great view from the room, great location to start exploring Polanco.

Hotel location is great. Exceptional gym and swimming pool

I booked two adjacent rooms for my family and I. From day one, the AC did not work in one of the two rooms. After 2 days I had to change rooms and move to another floor. In the new rooms, one TV did not work (but the matter was fixed the day after). Wi-fi did not work for an entire day, probably in the whole Hotel. Problem was fixed in the evening but it cost a fortune in roaming ;-). Quite often the magnetic keys did not work: problem fixed time by time. Breakfast was fair but well below my expectations. This comment is probably subjective but, being in Mexico, I would have expected much more fresh fruit rather than a quite standard (but good) American breakfast. In my previous staying in Mexico City in different Hotels, an impressive choice of fresh fruit was quite standard for breakfast. For sure, lodging at the Hyatt this time was a negative experience for my family and I.

Beautiful hotel

Everything went well

Nothing

Room, service.

Overall, comfortable room, excellent "Club" on the 40th floor that is SO worth paying extra for - it means breakfast is included, and they do free canapes and drinks up there in the early evening. There's enough food that you can make a light supper out of it.

Food is really overpriced for what it is, but there are plenty of excellent restaurants nearby. Housekeeping was a bit inconsistent (spare bed was dirty), somedays we were lacking certain towels, etc.

location

there’s no sky lounge. transfer service should not be indicted as one way / two way. it should indicted airport to hotel cost 90usd. hotel to airport cost 30usd.

As expected for a Hyatt Regency : lovely atrium entrance, one of the best breakfast buffets I’ve had and well appointed, comfortable rooms. Great location, near museums and local restaurants. Great gym.

The pool is in shade most of the day.