Good location by the Thames. Very stylish room.

There was a wedding and also it was August Bank Holiday Monday but parking was difficult - in spite of a large car park.

The room was excellent very comfortable and had everything we needed. Very relaxed surroundings and excellent access to the Thames and The Mill Theatre. Staff were very friendly and professional.

Nothing

This was a great little find, the rooms were very well equipped, the lady at reception was lovely and very helpful and the restaurant was fantastic!

Nothing - we couldn't fault the place!

Breakfast was good. The surrounding area is also beautiful and that is what the hotel is capitalising on. We booked a 'river view' suite, but discovered the next morning that our river view was actually a flat roof and the hotel infrastructure.. and the 'suite' was exactly the same as all the other rooms (our wedding party was staying in various other rooms and we saw 4 and 9 - we were in room 10).

When i’m paying £500 for a luxury room, I shouldn’t have to bring ear plugs and an eye mask. It didn't 'feel' premium. Lights were out with holes and tat around them (see pictures). Even the shower furniture was on the wonk. Our 'river view suite', was actually a flat roof / hotel infrastructure.. and the 'suite' was near enough the same as the rooms our fellow guests were staying in. There was a huge lump down the middle of the bed which meant we had to both roll over onto one side of the bed.. .. and we had a problem. The radiator was making banging noises ALL NIGHT which kept us awake and so we filmed multiple times. Heathrow planes flying over head all night which, due to the radiator banging, we became acutely aware of. The fire sensors in the room lighting everything up repeatedly.. and placed right in vision, directly over the bed. The reception staff - some were ok, but the older lady was a total idiot with no idea how to placate a customer or to have a discussion. Them: "Why didn't you come and tell us in the night? We would have moved you." Us: "You told us you had no other rooms available when we checked in." Them: "Well you're above the boiler room. No one else has complained!" Us: "Well why are the fire sensor LEDs exposed and directly over the bed? It lights up the room!" Them: "Everywhere has fire sensors." We'd just been to 3 separate hotels in Iceland.. none of them had fire sensors directly over the bed or with the bright LEDs exposed.. Anyway. with no sleep, we went to use the 'luxury' shower... and it had next to zero pressure. Absolutely massive failure. This doesn’t look or feel like a premium room experience. Instead I’d book a cheaper hotel or simply drive up early. I’ve stayed here with the of getting up fresh in the morning for a wedding and hosting the groom in our room during his wife’s wedding prep.

Dinner and breakfast were entirely acceptable, though having to pay for a second coffee was a bit of a …

The bedroom was described as ‘cosy’, this was so .Small but acceptable

Friendly staff, excellent housekeeping. We had a dog friendly room which was spotless, there was a dog bed, bowl, towel & treats & even a doggy guest book a lovely touch. The room was a good size with a fridge which we like when going away. Large bathroom with shower, really comfy bed which was also large . Perfect position on the river, great walks with your dog, Coppa Club restaurant very dog friendly. We will be back.

Nothing everything was perfect at the hotel. The Coppa Club restaurant is a let down with the service, once we had our meals no one bothered to come over to see if everything was ok or if we needed a drink, this happened on both nights. If it wasn’t for Katie behind the bar I think we would still be sitting waiting now. She was very friendly & helpful.

Room was lovely and as for previous stay

No extra pillows. Shower very slow flow and cold for ages until warmed up but no really hot water. Key would not open doo 2nd night so had to go to reception to get door open. 2 new keys popped under door night man very nice and obliging. No showerr floor mat 2nd night and only 2 breakfast tea bags.

It’s really pretty. Not like a generic hotel room. Love the area too. Lovely area to have a wonder as well.