The staff very friendly

Felt like I was in a box room an not been able to open window for some air

Really close to bars and restraints

Could hear the train at times

Perfect

Breakfast was excellent, staff really helpful

Friendly staff at reception, clean room, sky channels were a great bonus.

The bed was very small for a Deluxe Double. The breakfast area was very disorganised. We were given a table and then told to sit elsewhere as someone else was sitting there. I asked for a tea spoon to dispose of my teabag and was told there should be on on my table but there wasn't. After serving our breakfast, we then had to wait for cutlery whilst aloud breakfast was getting cold. Only 1 coffee machine was working and then this one broke down during our visit. The Pineapple was not fresh with brown bits on it. No toilet brush in bathroom.

Location was good for Utilita Arena. Staff were pleasant. Room was clean

Not a fan of self service check in. Room was a bit on the cosy side. Duvet (along with most every hotel we've stayed in) was way too heavy for this time of year. Shame hotel bar was closed before we got back from our show.

Everything was perfect, staff, location, room, breakfast and location.

Everything was great.

The pillows and bed were so comfy! Also loved the bottles of water and little touches in the room

The shower - very little pressure

Location

Many of the hotel guests attended the Bruce Springsteen concert, and the hotel adjusted their prices accordingly due to the increased demand. I was willing to pay this rate for the location until I encountered an issue. Despite the management being aware of the concert's end time at 10 pm and the expected influx of guests, there was only one person serving at the bar around 10:15 pm. This is unacceptable given the circumstances, especially considering the additional charge levied on guests, which should have allowed for adequate staffing. Despite the tremendous effort of the lone staff member, who maintained a positive attitude throughout, sporadic support from a manager was insufficient, particularly when the manager lacked basic knowledge such as what a blush wine is. Furthermore, despite the bar area being overcrowded and lacking seating for guests, the manager refused to open the adjoining room, citing it was set for breakfast. This decision was neither customer-friendly nor conducive to encouraging guests to stay longer and spend more in your bar. Given our first round of drinks was£111 you certainly missed out on sales due to this poor management and woful customer service.

Stylish, clean!

Nothing

Excellent hotel, location. Really clean and comfortable bed. Shower was great.

Nothing we didnt like, but couldnt get on a secure wifi for some reason. Probably our network.

Self check in and helpful staff facilities in room and size

Parking was an absolute nightmare!

Perfect location

Hairdryer bag empty - no hairdryer- obviously hadn’t been checked by housekeeping Safe locked so unable to use without getting reception to open Room very hot and stuffy Facilities in room poor given cost of room Queues for lifts. Couldn’t cope with full hotel

Clean, lovely staff, great location.

Shocking prices when concerts are on

Loved the location. Staff were all really friendly.

Tv channels didn’t work. Room cramped. Large red stain on carpet. Food fair only. Shower weak and bath slippery.

Be nice if Netflix had worked.

Room to warm .fan be nice

the reception was clean and welcoming the staff were extremely helpful and pleasant. the location was excellent just walking distant from the city centre. the breakfast was very good value for money always hot and delicious.

Lovely spacious room with comfy bed.

Breakfast was expensive so didn't have any!

I liked everything since I had previously worked for Clayton in Galway in Ireland

everything was done well

Central location by station very useful, room comfortable but not 'luxurious', small sofa and chair with coffee table breakfast good variety of healthy options

I prefer a proper shower rather than one in a bath with fixed shower head ( although I understand the reasons) limited power points in room to run computer and/or chargers ( did not want to unplug TV or fridge ) Instructions in lift were wrong ( you DO have to tap for going to ground floor )

We forgot to book breakfast for £9.50. In the morning we had a breakfast. They were not aware at reception. We told them we needed to pay for 2 breakfasts. We were charged £15 per person. After complaining this was dropped to £12.50. We paid but were not impressed.

Na

Smell outside Parking

Service

Nothing

location, beds, cleanliness

pointless online check-in and havong to queue dor ages om arrival